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So I was trying to sign up for premium as a student and before I could finish verifying I was a student, it errored out and gave up. The next day I see a purchase for 4.99$ from Spotify and it says I'm a "free" user.
I tried to contact Spotify support and they haven't answered in five days (I already replied to the noreply saying I need help).
I'd rather not goto the bank and reverse this, but I'm so over this bs.
Hey there! What's your case #?
If this solved your issue - Mark it as a solution!
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What's a Spotify Rock Star, and how do I become one?
Case #: 03014543
i have same problem did they ever help you out?
No. I'm about to reverse the payment. This is by far the worst customer support I've ever experienced.
Hey! I have the same issue today. I was charged 3 times. How would you reverse pay from the bank? And you're right this is the worst customer serivice ever. They didn't even have my college so I couldn't get the student preimum
hey guys - I pinged the community moderators here. Hopefully, we cna hear something back soon for you.
If this solved your issue - Mark it as a solution!
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What's a Spotify Rock Star, and how do I become one?
Thanks, I just can't believe it's taking this long as a paying customer.
Reversing payment by end of business day if no response. This is absurd.
It's a shame how horrible and slow this customer support it. 10/10 not going to resubscribe
# 03054937
i have the exact same issue. i've been charged twice now without service.
Same with me today, still haven't replyed after about 5 hours
HELLO? Is this real life or is this by far the worst company I've ever dealt with?
Yea they told me to pay AGAIN. no thanks
I just had this same thing happen to me. Very dissapointing. I sent in a form. When can I expect to hear back?
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ