Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I had the student discount price for a year and I read that you could renew it. Well I got charged for 9.99 after and I tried to renew it and now it says Im not eligible for the student discount even though I am a student. I tried canceling my premium and going back and that didnt work. Do I have to wait until this month is over to reapply? Im just confused because it said you could renew it up to 3 more times.
UPDATE: A person who works with spotify has erased the credit details and I was able to get the student discount again. It only took 2-3 days to get this process done and I am pretty happy with the service.
Solved! Go to Solution.
I received the same email from Spotify Customer Service. Props to them for a quick reply. Below is a copy of the email:
You are not able to apply the Student Discount to your current Premium account. However, with these steps, you can revert your account to the Free subscription level.
You'll still be on Premium for the remainder of the month you've paid for. Then, after that, click here to sign up for Premium again under the Student Discount.
With these steps, you should be able to get your discount back on your account. Please let us know if you have any other questions.
I cancelled my premium account. I still have it for the remainder of the month, so when its expired, I can re-apply for the student discount.
Hope this helps!
Peace and blessings
I had the same problem, so I tried going through this link (while already logged in to Spotify on the website): https://spotify.sheerid.com/