I am subscribed to spotify using the student discount however today I was reverted back to the full payment after only 7 months of being at £4.99. It was my understanding that this should only happen after 12 months? I will continue to be a student next year so it is not a case of my UniDays subscription expiring.
I have managed to re-apply the student discount by registering again but I am disappointed I have already been charged £9.99 for this month. Luckily I spotted it on my bank statement before I was charged again.
Anybody know why this might have happened? Is there someone I can contact for a refund this month?