Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscription Moving

Subscription Moving

Hello, i have a premium subscription and I want to move it to a new account, is it possible?
Reply
9 Replies

Hey There!

 

Generally no, what were you trying to accomplish by changing accounts?



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Hi,

My brother used my account for a time and it's changed the history of music I listened. It affects my Discover Weekly and Browse section.

Hey kbrook,

I have the same issue but its because my fb was hacked and I'm still getting charged for a spotify I have no access to. Can you please help me cancel the subscription or at least move it to this one. I want premium but I don't want to pay for 2 just so I can have it. Please advise.

Thanks,

Hey @gokcankahraman - so the general rule is that your account was only supposed to be used by you, not your brother. Not sure how much can be done there unfortunately 😕

 

@jkhan86I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Thank you.

Hey there @gokcankahraman!

 

Did you get this solved?



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


No I'am not, but you said I can't move my subscription.

Correct, you cannot, but that's why I gave you the link to Spotify Support. They can help with some of your playlists and such.



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


I contacted the support now, they said; "We can't move your subscription".

Suggested posts