I have a Spotify Australia account but the credit card statement reads
SPOTIFY STOCKHOLM CREDIT CARD PURCHASE and I have been charged a foriegn transaction fee.
I have now seen that this seems to be a rather common problem. What surprises me is that I was not made aware of this. Could you help rectify this, preferably with a refund of the excess amount. And let me know if I will continue to be charged from a STOCKHOLM account ???
Solved! Go to Solution.
Thanks for reaching out to us about this.
If you're still experiencing the original issue, make sure to check your card is enabled for foreign, secure online, and recurring purchases. You can contact your bank or credit company to check.
If you're experiencing a more general payment issue, make sure to check out this support article or the Subscription section in Spotify Answers, both of which contain some useful steps to help resolve the issue you're facing.
If you've tried all the above and you're still having trouble, make sure to create a new thread in the Subscriptions help board - someone from the Community will jump in as soon as possible to help you troubleshoot this.