Surprise with foreign transaction fee

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Surprise with foreign transaction fee

fishlist
Regular

I have a Spotify Australia account but the credit card statement reads 

SPOTIFY STOCKHOLM CREDIT CARD PURCHASE and I have been charged a foriegn transaction fee.

I have now seen that this seems to be a rather common problem. What surprises me is that I was not made aware of this. Could you help rectify this, preferably with a refund of the excess amount. And let me know if I will continue to be charged from a STOCKHOLM account ???

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Peter
Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this.

 

If you're still experiencing the original issue, make sure to check your card is enabled for foreign, secure online, and recurring purchases. You can contact your bank or credit company to check.

 

If you're experiencing a more general payment issue, make sure to check out this support article or the Subscription section in Spotify Answers, both of which contain some useful steps to help resolve the issue you're facing.

 

If you've tried all the above and you're still having trouble, make sure to create a new thread in the Subscriptions help board - someone from the Community will jump in as soon as possible to help you troubleshoot this.

 

Cheers!

PeterModerator
 
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42 Replies

fishlist
Regular
Not sure. I wasn't worried as I didn't have many. Check with them. Maybe you could save your playlists etc if you follow the link they send you after cancelation.
Good luck

Below is the final reply that helped me..........,,,,

Thanks for getting back to us and taking the time to explain your concerns.

We're sorry to see that you're affected by this, cancelling the subscription and resubscribing will fix this.

We can do it in our end. Please validate the following information:

Last 4 digits of your credit card
Date of birth
Postal code
As soon as we have your account back to Free you can re-subscribe.

Hope to hear from you soon. If you need something else, let us know.
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