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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76228 Views

28 replies

0 likes

  • 76228 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94052 Views

9 replies

2 likes

Account
Login
  • 94052 Views
  • 9 replies
  • 2 likes

Problema al reproducir artista, mientras que otros no

PlanPremierCountryMéxico DeviceiPhone 8Operating SystemiOS 13.3 My Question or IssueTengo in problema para reproducir cualquier canción de los Creedence desde hace un tiempo, trate de buscar con otra cuenta igualmente premium, del mismo país que yo (...

Visitor

  Plan Premier Country México  Device iPhone 8 Operating System iOS 13.3   My Question or Issue Tengo in problema para reproducir cualquier canción de los Creedence desde h...

OneByBoo

Roadie

539 Views

1 replies

0 likes

Account
Premium
  • 539 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked and pranked

Today I opened the Playlist called Liked Songs and found 143 songs. Most of these songs I either hate or would never choose to listen to. The suspicion started when I saw Dani California by the Red Hot Chili Peppers. Then I saw Tainted Love by Marily...

Visitor

Today I opened the Playlist called Liked Songs and found 143 songs. Most of these songs I either hate or would never choose to listen to. The suspicion started when I saw Dani California by the Red H...

user-removed

Not applicable

1090 Views

4 replies

0 likes

Account
Free
Security
  • 1090 Views
  • 4 replies
  • 0 likes

Solved!! Trouble with my family plan

Family Plan PremiumCountry: Argentina My Question or Issue A few years ago, I suscribed me and my family to the premium family plan (I don´t know if that is the correct denomination in english). I did that from my mother´s account, because she was th...

Casual Listener

  Family Plan  Premium Country: Argentina     My Question or Issue   A few years ago, I suscribed me and my family to the premium family plan (I don´t know if that is...

Billy-J

Spotify Star

1135 Views

5 replies

0 likes

Account
Premium
Subscription
  • 1135 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Changing payment method

PlanPremiumCountryNetherlandsDeviceNot importantOperating SystemNot important, but Windows 10 and Android My Question or IssueHi I'm currently paying my premium subscription through KPN, a Spotify partner and my phone provider. They however stopped p...

Newbie

Plan Premium Country Netherlands Device Not important Operating System Not important, but Windows 10 and Android   My Question or Issue Hi   I'm currently paying my premium subs...

Ivan

Spotify Legend

715 Views

1 replies

0 likes

Account
Premium
Subscription
  • 715 Views
  • 1 replies
  • 0 likes

Change display name or transfer playlists to new account?

I can't seem to change my display name of my premium account on my Android phone and desktop (Windows 8.1). I made a new account with the right display name. Is it possible to transfer the playlists of my old account to the new account? If it's by an...

Visitor

I can't seem to change my display name of my premium account on my Android phone and desktop (Windows 8.1). I made a new account with the right display name. Is it possible to transfer the playlists ...

Billy-J

Spotify Star

569 Views

1 replies

0 likes

Account
Premium
  • 569 Views
  • 1 replies
  • 0 likes

Hacked & locked out

I don’t know what to do. I tried to log into my account with my fingerprint and it says incorrect. My email was changed, too. I can’t contact anyone with Spotify, but all I want to do is cancel my subscription. I am paying for premium and I can’t eve...

Visitor

I don’t know what to do. I tried to log into my account with my fingerprint and it says incorrect. My email was changed, too. I can’t contact anyone with Spotify, but all I want to do is cancel my su...

Billy-J

Spotify Star

709 Views

1 replies

0 likes

Subscription
  • 709 Views
  • 1 replies
  • 0 likes

Account

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10e, Xbox One SMy Question or IssueMy username is nikeballer239. I don't remember my gmail or password for the account. I've tried numerous passwords and they didn't work. My account is premium and...

Visitor

Plan Premium Country United States Device Samsung Galaxy S10e, Xbox One S My Question or Issue My username is nikeballer239. I don't remember my gmail or password for the account. I've tried n...

Billy-J

Spotify Star

2183 Views

2 replies

0 likes

Account
  • 2183 Views
  • 2 replies
  • 0 likes

Someone hacked my account

Just let you know that someone hacked my account 3 days ago and he/she left the account without changing the password, with just changing the email. So i got my account back and did all the thing must i do like changing the password, deleting the app...

Visitor

Just let you know that someone hacked my account 3 days ago and he/she left the account without changing the password, with just changing the email. So i got  my account back and did all the thi...

Luan

Spotify Star

896 Views

1 replies

1 likes

Account
Login
Security
  • 896 Views
  • 1 replies
  • 1 likes

Solved!! Change displayname now supported in IOS app?

Plan: PremiumCountry: NLDevice"iPhone XROperating System: iOS 13.4 My Question or IssueWhen I open the IOS app and click on settings -> Profile -> edit profileI can now edit my display/nick name. I know that changing your display name is/was not supp...

Regular

Plan: Premium Country: NL Device"iPhone XR Operating System: iOS 13.4   My Question or Issue When I open the IOS app and click on settings -> Profile -> edit profile I can...

waaromikniet

Regular

1273 Views

5 replies

1 likes

Account
  • 1273 Views
  • 5 replies
  • 1 likes

Family Premium

My Question or Issue I've upgraded to spotify family. Can my invited family member listen through the app. When they go to set up the app it's not linking my account

Visitor

    My Question or Issue I've upgraded to spotify family. Can my invited family member listen through the app. When they go to set up the app it's not linking my account  

OneByBoo

Roadie

476 Views

1 replies

0 likes

Account
  • 476 Views
  • 1 replies
  • 0 likes

don't understand

So I got 2 emails saying log in from russia or united states It says someone has logged in but no one has my password what's really going on PlanFree/PremiumCountrycanadaDevice(iPhone 8+)Operating Systemios My Question or IssueMy question is I got 2 ...

Regular

So I got 2 emails saying log in from russia or united states It says someone has logged in but no one has my password what's really going on  Plan Free/Premium Country canada Device (iPhon...

OneByBoo

Roadie

920 Views

4 replies

0 likes

Account
Login
  • 920 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Username Problem: undef-ie

PlanPremiumCountryIrelandMy Question or IssueI wanted to change my password so I requested a password reset and entered a new one. The password was changed but my username displays as "undef-ie" instead of my actual username and this is quite clearly...

Casual Listener

Plan Premium Country Ireland My Question or Issue I wanted to change my password so I requested a password reset and entered a new one. The password was changed but my username displays as "unde...

helpMe30

Casual Listener

1321 Views

4 replies

0 likes

Login
  • 1321 Views
  • 4 replies
  • 0 likes

I can't listen to an artist but my friends can...

I can't listen to Yugo Kanno using my normal account... neither from the phone nor from the pc. In fact changing account with the same device allows me to listen to this artist. So it's not my device, but there's something with my account. I don't wa...

Casual Listener

I can't listen to Yugo Kanno using my normal account... neither from the phone nor from the pc. In fact changing account with the same device allows me to listen to this artist. So it's not my device...

SimoSan0129

Casual Listener

669 Views

2 replies

0 likes

Account
  • 669 Views
  • 2 replies
  • 0 likes

Superuser Contribution multiple accounts

Can someone please tell me how i get Spotify to remove second account that i cant identify ? My Question or Issue

Visitor

  Can someone please tell me how i get Spotify to remove second account that i cant identify ?   My Question or Issue  

Elena

Moderator

970 Views

3 replies

0 likes

Account
  • 970 Views
  • 3 replies
  • 0 likes

Superuser Contribution Username BUG

PlanPremiumCountryIsraelDeviceGalaxy s9+ \ PCOperating Systemandroid \ windows 10My Question or IssueI've joined Spotify a few days ago and got my free trial going on.when i registered i chose "Kami" as my nickname (yes i know i can't loggin with thi...

Visitor

Plan Premium Country Israel Device Galaxy s9+ \ PC Operating System android \ windows 10 My Question or Issue I've joined Spotify a few days ago and got my free trial going on. when i regis...

Elena

Moderator

2772 Views

7 replies

1 likes

Account
  • 2772 Views
  • 7 replies
  • 1 likes

Recover playlist

Hey! So I used to share a Spotify with a friend who I am no longer friends with. She deleted my playlist of almost 700 songs. When she tried to recover it it said it had an error. Is their anyway I can still recover my playlist?

Visitor

Hey! So I used to share a Spotify with a friend who I am no longer friends with. She deleted my playlist of almost 700 songs. When she tried to recover it it said it had an error. Is their anyway I c...

OneByBoo

Roadie

947 Views

3 replies

0 likes

Other
  • 947 Views
  • 3 replies
  • 0 likes

Solved!! Somehow got kicked out, now says I'm "Offline"??

PlanFreeCountry DeviceSamsung Galaxy J4 CoreOperating SystemAndroid My Question or IssueI never log out of my account as I can never remember passwords. Tried to go into my spotify and told me to log in. Tried so many times but said I was offline. Us...

Visitor

Plan Free Country   Device Samsung Galaxy J4 Core Operating System Android   My Question or Issue I never log out of my account as I can never remember passwords. Tried to go into...

Luan

Spotify Star

940 Views

1 replies

0 likes

Account
Login
  • 940 Views
  • 1 replies
  • 0 likes

Solved!! Login Location

My Question or Issue Hello, I was on my device, and I got a email that said, login location, and it said the login location was from Russia. I got a bit nervous because it made me wonder who was trying to get into my stuff from Russia. I got a email ...

Visitor

My Question or Issue   Hello, I was on my device, and I got a email that said, login location, and it said the login location was from Russia. I got a bit nervous because it made me wonder who...

Emilia_8

Community Legend

10341 Views

7 replies

0 likes

Security
  • 10341 Views
  • 7 replies
  • 0 likes

Can't update payment method for paying via mobile

.PlanPremium Student (pay via mobileCountryPhilippinesDeviceRealme 5iOperating SystemAndroid 9 pie My Question or IssueRecently changed my mobile number. Spotify charged me today and says that payment failed. Try to update number in payment method wo...

Visitor

. Plan Premium Student (pay via mobile Country Philippines Device Realme 5i Operating System Android 9 pie   My Question or Issue Recently changed my mobile number. Spotify charged me...

Billy-J

Spotify Star

1129 Views

1 replies

0 likes

Account
  • 1129 Views
  • 1 replies
  • 0 likes

Getting hacked?

Yesterday I received an email saying that someone logged into my account in Russia.. (I live in Ireland) so I knew it wasn't me. So I changed my password and logged every device from my account. I thought it was fine but then a few minutes ago I rece...

Visitor

Yesterday I received an email saying that someone logged into my account in Russia.. (I live in Ireland) so I knew it wasn't me. So I changed my password and logged every device from my account. &nb...

Billy-J

Spotify Star

983 Views

1 replies

0 likes

Account
Security
  • 983 Views
  • 1 replies
  • 0 likes