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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420729 Views
  • 965 replies
  • 108 likes
  • Account
  • 420729 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186138 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186138 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103343 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103343 Views
  • 69 replies
  • 10 likes

Delete Playlists in the Recover Playlist tab?

I know that when you delete a playlist it gets stored in the "Recover Playlist" tab under Account Settings. What I want to know is, is there a way to completely remove these playlists so I don't have an option to restore them? I know it's a strange t...

  • Casual Listener
  • I know that when you delete a playlist it gets stored in the "Recover Playlist" tab under Account Settings. What I want to know is, is there a way to completely remove these playlists so I don't have...
  • Emilia_8
  • Community Legend
  • 1367 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1367 Views
  • 4 replies
  • 0 likes

Account hacked pls help

PlanPremiumCountryUnited statesDeviceSamsung Galaxy 5, xbox one x.Operating SystemNo idea.My Question or IssueSo I got hacked, someone is now using my spotify to listen to music I never would listen to. Now my recommended section is ruined it's almos...

  • Casual Listener
  • Plan Premium Country United states Device Samsung Galaxy 5, xbox one x. Operating System No idea. My Question or Issue So I got hacked, someone is now using my spotify to listen to music I n...
  • Billy-J
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 271 Views
  • 1 replies
  • 0 likes

account hacked

My password to my premium Spotify account has been hacked. Someone continues to change information and my original playlists are missing. PlanPremiumCountry USA Device(iPhone 8 ) My Question or Issue

  • Visitor
  • My password to my premium Spotify account has been hacked. Someone continues to change information and my original playlists are missing.  Plan Premium Country USA    Device (iPh...
  • Billy-J
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

spotify is SCAM

Thanks i must block credit credit card because you charged me for 80euros for nothing i don't have active subscription and i can't delete my credit card number. **bleep** you, you **bleep**ing thiefs

  • Visitor
  • Thanks i must block credit credit card because you charged me for 80euros for nothing i don't have active subscription and i can't delete my credit card number.   **bleep** you, you **bleep**i...
  • Billy-J
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account for groups

I would like to subscribe to a premium account for a group of colleagues in my company.how can i subscribe for 1 account and make all my colleagues enjoying it under the same account?The idea is to act like the Family account but for more than 5 peop...

  • Newbie
  • I would like to subscribe to a premium account for a group of colleagues in my company. how can i subscribe for 1 account and make all my colleagues enjoying it under the same account? The ide...
  • Booplesnoot
  • Casual Listener
  • 4019 Views
  • 6 replies
  • 1 likes
  • Premium
  • 4019 Views
  • 6 replies
  • 1 likes

Facebook to new spotify account

PlanPremiumCountrySlovakiaOperating System(iOS 10, Windows 10 My Question or IssueHi, i just want to ask how to connect my FB to new Spotify account. FB acc was connected to my old account but i already permanently deleted it and unconnected FB but i...

  • Casual Listener
  •   Plan Premium Country Slovakia Operating System (iOS 10, Windows 10   My Question or Issue Hi, i just want to ask how to connect my FB to new Spotify account. FB acc was connected...
  • bohdxx
  • Casual Listener
  • 427 Views
  • 1 replies
  • 0 likes
  • Account
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium access

I have signed up to spotify premium for families and tried to add 3 additional users at the same address via the iphone app. However what ever I did, now only 1 person can access Spotify premium at any one time and when one accesses it they knock the...

  • Casual Listener
  • I have signed up to spotify premium for families and tried to add 3 additional users at the same address via the iphone app. However what ever I did, now only 1 person can access Spotify premium at a...
  • Petya
  • Community Legend
  • 537 Views
  • 5 replies
  • 0 likes
  • 537 Views
  • 5 replies
  • 0 likes

Superuser Contribution Help with Spotify Family Plan playing on home Sonos and elsewhere

PlanFamilyCountry USA DeviceSonos + Alexa at home, Samsung GS9, Work/Windows ComputerI am having trouble with the Spotify family plan. My wife and I both have an account within the family plan, I listen to Spotify at work on my desktop as well as my ...

  • Newbie
  •   Plan Family Country USA   Device Sonos + Alexa at home, Samsung GS9, Work/Windows Computer I am having trouble with the Spotify family plan. My wife and I both have an account with...
  • Petya
  • Community Legend
  • 1795 Views
  • 2 replies
  • 0 likes
  • Account
    Unlimited
  • 1795 Views
  • 2 replies
  • 0 likes

Solved!! Two accounts, supposed to be one account. 2 charges!

Hello Spotify, Please help I thought I was switching my spotify premium to spotify premium family and I guess I used different usernames and now I have been charged twice for both plans! Please help, can you integrate both accounts and cancel my spot...

  • Visitor
  • Hello Spotify,   Please help I thought I was switching my spotify premium to spotify  premium family and I guess I used different usernames and now I have been charged twice for both plan...
  • Brunelicia
  • Community Legend
  • 772 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 772 Views
  • 1 replies
  • 1 likes

how to deactivate hulu

How do I deactivate hulu from my spotify premium student account.   

  • Visitor
  • How do I deactivate hulu from my spotify premium student account.     
  • Billy-J
  • Spotify Star
  • 1386 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change account administrator

My son had a premium account that we were paying for. We recently decided to upgrade his account to a family premium account so we could all use the service. My son is now the administrator of the family account and I would like to make my account th...

  • Newbie
  • My son had a premium account that we were paying for. We recently decided to upgrade his account to a family premium account so we could all use the service. My son is now the administrator of t...
  • 8y79jtkyaqoncgx
  • Visitor
  • 1509 Views
  • 4 replies
  • 1 likes
  • 1509 Views
  • 4 replies
  • 1 likes

See Followers

So, I'm new artist on Spotify. I can see whoever follow me on my personal account but I can't see my band followers. Any idea?

  • Visitor
  • So, I'm new artist on Spotify. I can see whoever follow me on my personal account but I can't see my band followers. Any idea?
  • OneByBoo
  • Roadie
  • 938 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 938 Views
  • 1 replies
  • 1 likes

i can't link my facebook account

PlanPremiumCountryTurkey Device(Mi A1, )Operating System(Android Oreo, Windows 10) My Question or IssueI unlinked my facebook account from my spotify account. And I cant link it again. I logged in with facebook but my username still shows a series of...

  • Casual Listener
  • Plan Premium Country Turkey   Device (Mi A1, ) Operating System (Android Oreo, Windows 10)   My Question or Issue I unlinked my facebook account from my spotify account. And...
  • Loxer
  • Community Legend
  • 583 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 583 Views
  • 5 replies
  • 0 likes

Solved!! Suddenly logged out and forgot password and e-mail password

PlanPremiumCountryNetherlands DeviceiPhone 5 and Macbook Pro 2015Operating SystemiOS My Question or IssueToday I was suddenly logged out of Spotify on all my devices (a different account from which I am now posting). I tried all of my passwords but n...

  • Casual Listener
  • Plan Premium Country Netherlands   Device iPhone 5 and Macbook Pro 2015 Operating System iOS   My Question or Issue Today I was suddenly logged out of Spotify on all my devices (...
  • charlotte_1986
  • Visitor
  • 4294 Views
  • 5 replies
  • 1 likes
  • Account
    Login
  • 4294 Views
  • 5 replies
  • 1 likes

Solved!! Why did my account name change?

PlanPremiumCountryUSDeviceiPhone/ChromebookOperating SystemiOS/Chrome OS My Question or IssueWhy did my username change? It used to show my full name, and now it shows my common username, but it's still attached through Facebook. What happened?

  • Regular
  • Plan Premium Country US Device iPhone/Chromebook Operating System iOS/Chrome OS   My Question or Issue Why did my username change? It used to show my full name, and now it shows my com...
  • Luan
  • Spotify Star
  • 1146 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1146 Views
  • 3 replies
  • 0 likes

Premium family plan

So I get an email to confirm my address, Ok so click on it and it goes to my premium family page, I don't have an address anywhere that I can find to confirm. So now what ?? Wife and 2 sons on the plan going to get the same email and not going to be ...

  • Music Fan
  • So I get an email to confirm my address, Ok so click on it and it goes to my premium family page, I don't have an address anywhere that I can find to confirm. So now what ?? Wife and 2 sons on the pl...
  • fred2bdr
  • Visitor
  • 2120 Views
  • 6 replies
  • 0 likes
  • Premium
  • 2120 Views
  • 6 replies
  • 0 likes

Account Problem

PlanPremiumCountryUSADeviceiPhone 7+, PS4, HP My Question or IssueI can’t seem to find the activation button for Hulu and I have done everything to find it. At first my email was changed at 3am while I was asleep so when I got the email I have change...

  • Visitor
  • Plan Premium Country USA Device iPhone 7+, PS4, HP   My Question or Issue I can’t seem to find the activation button for Hulu and I have done everything to find it. At first my email was...
  • Jose_M
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 365 Views
  • 1 replies
  • 0 likes

cannot remove hacker from account

PlanPremiumCountryUSDevicePixel/android My Question or IssueMy spotify premium account was somehow hacked into about 3 weeks ago and this person keeps cutting off my music and overflowing it with all their own. My spotify account was created using my...

  • Newbie
  •   Plan Premium Country US Device Pixel/android   My Question or Issue My spotify premium account was somehow hacked into about 3 weeks ago and this person keeps cutting off my musi...
  • Billy-J
  • Spotify Star
  • 6325 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 6325 Views
  • 4 replies
  • 0 likes

Unprofessional moderator

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 463 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 463 Views
  • 2 replies
  • 0 likes

Failed to connect your spotify account to discord

PlanFreeCountryCanadaDeviceAcer AspireOperating SystemWindows 10 My Question or IssueI had Spotify connected to Discord but it wasn't displaying what music I was playing, so I disconnected them and then tried to reconnect. Now I keep getting the mess...

  • Casual Listener
  • Plan Free Country Canada Device Acer Aspire Operating System Windows 10   My Question or Issue I had Spotify connected to Discord but it wasn't displaying what music I was playing, so ...
  • Rene01
  • Community Legend
  • 21832 Views
  • 13 replies
  • 8 likes
  • Other
  • 21832 Views
  • 13 replies
  • 8 likes