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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

All my music has gone, someone else’s is on my account instead!

I None of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan PremiumCountry uk Device(iPhone 6Operating System(iOS 10, My Question or IssueI opened the app this morning and all my music ...

  • Casual Listener
  • I None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country uk    Device (iPhone 6 Operating Sys...
  • Rene01
  • Community Legend
  • 744 Views
  • 3 replies
  • 0 likes
  • Account
  • 744 Views
  • 3 replies
  • 0 likes

change public user name

hey there,will change my user name, not the internal, but the public one. possible?

  • Newbie
  • hey there, will change my user name, not the internal, but the public one. possible?
  • Emilia_8
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 349 Views
  • 1 replies
  • 0 likes

Mi otra cuenta ha sido baneada y no entiendo porque

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Okai esto sera largo mi cuenta de spotify la que tengo asosiada con mi facebook ha sido bane...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  O...
  • Rene01
  • Community Legend
  • 787 Views
  • 1 replies
  • 0 likes
  • Free
    Other
    Premium
    Security
    Subscription
  • 787 Views
  • 1 replies
  • 0 likes

my password is blocked and my back-up amail adress is gone.

my girlfriend wanted to use my account. she forgot the password. She entered 3 times a wrong one and blocked my normal account. it was a premium account. the real problem is. I have had the account for a very long time and in that time the back-up em...

  • Casual Listener
  • my girlfriend wanted to use my account. she forgot the password. She entered 3 times a wrong one and blocked my normal account. it was a premium account. the real problem is. I have had the account f...
  • Rene01
  • Community Legend
  • 531 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Premium
  • 531 Views
  • 4 replies
  • 1 likes

New Account

Hello!it’s TWO THOUSAND AND NINETEEN AND WE STILL CAN’T CHANGE OUR USERNAMES?????I want to delete my current account since Spotify finds it to be an ABOMINATION if we are given the ability to change our usernames.so, how do I transfer all my music ov...

  • Visitor
  • Hello! it’s TWO THOUSAND AND NINETEEN AND WE STILL CAN’T CHANGE OUR USERNAMES????? I want to delete my current account since Spotify finds it to be an ABOMINATION if we are given the ability to cha...
  • Luan
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
  • 331 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Linking new Facebook account to Spotify after previously unlinking

PlanStudent PremiumCountryUnited StatesDevicePixel 3XL, laptopOperating SystemAndroid 10, Linux, Windows 10My Question or Issue I am having issues linking a new Facebook account to my Spotify account. I previously had a Facebook account linked for a ...

  • Casual Listener
  • Plan Student Premium Country United States Device Pixel 3XL, laptop Operating System Android 10, Linux, Windows 10 My Question or Issue      I am having issues linking a new F...
  • Luan
  • Spotify Star
  • 1747 Views
  • 8 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1747 Views
  • 8 replies
  • 0 likes

Problemas com cadastro, conflito entre dados de duas contas

PlanFreeCountryBrazilDevice(iPhone 7, Notebook Acer)Operating System(iOS 10, Windows 10)My Question or IssueOlá, tudo bem?Eu não sei direito como isso ocorreu, mas tive conflito de dados entre duas contas que eram minha.Criei uma conta há muito tempo...

  • Visitor
  • Plan Free Country Brazil Device (iPhone 7, Notebook Acer) Operating System (iOS 10, Windows 10) My Question or Issue Olá, tudo bem? Eu não sei direito como isso ocorreu, mas tive conflito d...
  • Rene01
  • Community Legend
  • 527 Views
  • 1 replies
  • 0 likes
  • Account
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify name is a bunch of random numbers

My Spotify name appears as a bunch of random numbers. My account is linked to my Facebook. Does anybody know how to fix it? PlanPremium

  • Visitor
  • My Spotify name appears as a bunch of random numbers. My account is linked to my Facebook. Does anybody know how to fix it?     Plan Premium    
  • Katerina
  • Spotify Legend
  • 836 Views
  • 2 replies
  • 0 likes
  • Account
  • 836 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't login to my premium spotify account

PlanPremiumCountryIreland Device(Samsung Galaxy S8Operating SystemAndroid Pie My Question or IssueI logged out of my spotify premium account but unable to login as I don't remember the user id/ email. The current email is to some other account which ...

  • Casual Listener
  •   Plan Premium Country Ireland   Device (Samsung Galaxy S8 Operating System Android Pie   My Question or Issue I logged out of my spotify premium account but unable to logi...
  • Katerina
  • Spotify Legend
  • 1247 Views
  • 7 replies
  • 0 likes
  • Account
  • 1247 Views
  • 7 replies
  • 0 likes

Start a not chosen playlit

PlanPremiumCountryHungaryDeviceSamsung S5, Samsung S10, PCOperating System(Android, Windows 10,) My Question or Issue1. Spotify always starts an album, which I didn't choose. I stop it than start another one but it goes back to it immediately.I reins...

  • Casual Listener
  • Plan Premium Country Hungary Device Samsung S5, Samsung S10, PC Operating System (Android, Windows 10,)   My Question or Issue 1. Spotify always starts an album, which I didn't choose....
  • F3lla
  • Casual Listener
  • 759 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 759 Views
  • 4 replies
  • 0 likes

Superuser Contribution Weird Glitch? Please Help!

Me and my girlfriend both have free U.S. accounts but she can play every song from this album and I only have the option to play a few songs from it: https://open.spotify.com/album/2jCjUgaDh9lVGju6u3cGvK Please help!

  • Newbie
  • Me and my girlfriend both have free U.S. accounts but she can play every song from this album and I only have the option to play a few songs from it: https://open.spotify.com/album/2jCjUgaDh9lVGju6u3...
  • Petya
  • Community Legend
  • 1095 Views
  • 3 replies
  • 0 likes
  • Account
  • 1095 Views
  • 3 replies
  • 0 likes

old Facebook-Linked account ate my new account?

A few years ago I created an account using the FB-Link option, but recently I've stopped using my FB. The option to unlink accounts was not available to me for whatever reason, so I decided to make a new account a few months ago, painstakingly re-fol...

  • Visitor
  • ...iscernable reason. When I try to log in using my normal account information, I'm instead logged in to my FB-Linked account I've been not using for awhile now. I can confirm my old account exists, as public...
  • osornios
  • Spotify Star
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes

Adding/changing account info from facebook to email

My wife has a Premium account but signed up with Facebook. We have a TV and reciever that has Spotify built in. They need you to log in with an email and password. Facebook is not an option.The email that is connected to her FB account is dead now. C...

  • Music Fan
  • My wife has a Premium account but signed up with Facebook.  We have a TV and reciever that has Spotify built in.   They need you to log in with an email and password. Facebook is not an ...
  • emchmi99
  • Casual Listener
  • 498 Views
  • 1 replies
  • 0 likes
  • Account
  • 498 Views
  • 1 replies
  • 0 likes

friend's feed disappeared

My friend's activity disappeared from my feed later today. I tried everything from restrarting the app, the laptop, uninstalling/reinstalling but nothing worked. My friend's activity was there a few hours ago but that's the only one that vanished and...

  • Casual Listener
  • My friend's activity disappeared from my feed later today. I tried everything from restrarting the app, the laptop, uninstalling/reinstalling but nothing worked. My friend's activity was there a few ...
  • FoxChild
  • Casual Listener
  • 821 Views
  • 1 replies
  • 0 likes
  • Other
  • 821 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium doesn’t work

my spotify premium does not work even though I have received a payment confirmation Premium Netherlands, schoonhoven Device iPhone 7 Operating System (iOS 12) My Question or Issue my spotify premium does not work even though I have received a payment...

  • Casual Listener
  •   my spotify premium does not work even though I have received a payment confirmation   Premium   Netherlands, schoonhoven   Device iPhone 7   Operating S...
  • Brunelicia
  • Community Legend
  • 1164 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1164 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove account

Hi i have my credit card in spotify and if i want to delete the account my credit card will be removed ?

  • Visitor
  • Hi i have my credit card in spotify and if i want to delete the account my credit card will be removed ?
  • Petya
  • Community Legend
  • 821 Views
  • 7 replies
  • 0 likes
  • Account
  • 821 Views
  • 7 replies
  • 0 likes

Superuser Contribution I am seeing unfamiliar playlists on my account

PlanPremiumAustralia Device(iPhone XS)Operating System(iOS 10, Android Oreo, Windows 10,etc.) HiI have recently seem new playlists and recently played items which are not mine, appearing in my account. I have changed my password and logged out of all...

  • Visitor
  • Plan Premium Australia   Device (iPhone XS) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi I have recently seem new playlists and recently played items which a...
  • Petya
  • Community Legend
  • 652 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Security
  • 652 Views
  • 5 replies
  • 0 likes

Reset music historic

Hello, I shared my account with my son. As a result, his musical choices have mixed with mine and the music suggestions are not consistent (daily mix, discover weekly playlist, etc.). Now I have taken Spotify Family and my son has his own account. Ho...

  • Visitor
  • Hello,   I shared my account with my son. As a result, his musical choices have mixed with mine and the music suggestions are not consistent (daily mix, discover weekly playlist, etc.). Now I ...
  • Billy-J
  • Spotify Star
  • 733 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 733 Views
  • 2 replies
  • 0 likes

Friend's Feed Disappeared

Hello,This morning, I came into work, turned on my computer, and the feed for my friend is gone. I can't see what she's listening to. There is a button for me to "Find Friends" and then it takes me to a page to link with Facebook. I've never had to d...

  • Regular
  • Hello, This morning, I came into work, turned on my computer, and the feed for my friend is gone.  I can't see what she's listening to.  There is a button for me to "Find Friends" and then...
  • asliozy
  • Casual Listener
  • 1343 Views
  • 5 replies
  • 6 likes
  • Free
  • 1343 Views
  • 5 replies
  • 6 likes

Account hacked- No longer getting Hulu

My account was recently hacked and the hacker changed my plan from Spotify Premium to Spotify Family. No biggie, it was easy enough to change my password and get back the Spotify Premium. I am annoyed however, because I was told that because my subsc...

  • Casual Listener
  • My account was recently hacked and the hacker changed my plan from Spotify Premium to Spotify Family.  No biggie, it was easy enough to change my password and get back the Spotify Premium. ...
  • Stevie36
  • Visitor
  • 2250 Views
  • 4 replies
  • 4 likes
  • Account
    Premium
    Security
    Subscription
  • 2250 Views
  • 4 replies
  • 4 likes