Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Tricky subscription cancellation

Tricky subscription cancellation

I decided to cancel my premium subscription and I went thru the Spotify web page, selected cancell button and provided requested feedback. However, a further steps was needed though it wasn´t that obviuos. I got charged for an unwanted period and now I have fulfilled the cancellation process in full... Please, avoid these tricks.

Reply
1 Reply

Hey there @pcppfm!

Thanks for reaching out to us.

We're sorry to hear this, and we'll also pass the feedback directly on.
If you were charged without expecting it, we'd recommend reaching out to Support.

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

They'll take a look, and see what they can suggest.

Best,

/M

Suggested posts