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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422581 Views
  • 965 replies
  • 108 likes
  • Account
  • 422581 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187201 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187201 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103791 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103791 Views
  • 70 replies
  • 10 likes

Why don't I have premium Spotify?

I had sotify premium family, but one day my account no longer had it while the rest of my family still has it.

  • Casual Listener
  • I had sotify premium family, but one day my account no longer had it while the rest of my family still has it.  
  • Nico
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Solved!! My radio stations are missing

I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the recommended. Where did my stations go?!

  • Casual Listener
  • I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the recomm...
  • teriyfox
  • Newbie
  • 13919 Views
  • 39 replies
  • 2 likes
  • Other
    Premium
  • 13919 Views
  • 39 replies
  • 2 likes

Superuser Contribution Can't login

Hi I can't login to my spotify account when I try to sign in it say me you already make an account with this email I try another new email also but it's not someone please help meeeeeeee

  • Visitor
  • Hi I can't login to my spotify account when I try to sign in it say me you already make an account with this email I try another new email also but it's not someone please help meeeeeeee
  • Julian
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

My bank or payments provider is having a bad day Error

I used to have a Premium subscription, but my credit card got blocked so It was cancelledWhen I tried to subscribe again to have a Premium account, Spotify doesn't accept my card, I always use this card for online payments but everytime spotify says ...

  • Newbie
  • I used to have a Premium subscription, but my credit card got blocked so It was cancelled When I tried to subscribe again to have a Premium account, Spotify doesn't accept my card, I always use this...
  • laurenluvsmusic
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Double billed. Please cancel all charges.

My bank has been billed two separate charges each month. I cancelled my subscription back in January, a family pkg., and I started a solo account same time. I am still being billed for $15 /month for a subscription I cancelled two months ago?!? I hav...

  • Newbie
  • My bank has been billed two separate charges each month. I cancelled my subscription back in January, a family pkg., and I started a solo account same time. I am still being billed for $15 /month for...
  • laurenluvsmusic
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 160 Views
  • 1 replies
  • 0 likes

Student that has been getting overcharged

Hello! I'm a student that signed up for the student discount a couple years ago. I know I've renewed my student membership at least once, but now I see that my last five months have been charged the full price. I know how to renew, but is there any p...

  • Casual Listener
  • Hello!  I'm a student that signed up for the student discount a couple years ago. I know I've renewed my student membership at least once, but now I see that my last five months have been charg...
  • norelco13
  • Casual Listener
  • 175 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 175 Views
  • 2 replies
  • 0 likes

Being charged on debit and credit cards

Hi, I just noticed I have been charged on both my debit and credit card. I'd prefer not to share my screen shots but will do so over direct email. Please email my personal email account to verify where these charges are coming from.

  • Newbie
  • Hi, I just noticed I have been charged on both my debit and credit card. I'd prefer not to share my screen shots but will do so over direct email. Please email my personal email account to verify whe...
  • TobiasYoung
  • Composer
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

My account is hacked

Hello. All of a sudden I got an email that my email linked to my account has been changed and if this is okay then don't worry but if not contact this email: account-details-changed@spotify.com. THis is weird and straight away thought it is a scam BU...

  • Casual Listener
  • Hello. All of a sudden I got an email that my email linked to my account has been changed and if this is okay then don't worry but if not contact this email: account-details-changed@spotify.com....
  • moponen88
  • Casual Listener
  • 903 Views
  • 2 replies
  • 0 likes
  • Account
  • 903 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Discount Not Working

So I cancelled my premium subscription which ended yesterday. I am now trying to open a student account using my NUS extra card and it's saying the number I'm entering is invalid (it isn't). I'm entering the long number across the front. Can someone ...

  • Newbie
  • So I cancelled my premium subscription which ended yesterday. I am now trying to open a student account using my NUS extra card and it's saying the number I'm entering is invalid (it isn't). I'm ente...
  • Julian
  • Moderator
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

no se puede confirmar tu direccion. Plan familiar

Ayuda. Mi cuenta esta ligada con facebook. pero en ningun lado puedo ver mi direccion que esta dada de alta. mis familiares no se pueden activar, incluso mi esposa (cuenta familiar que ya estaba funcionando) hoy le llego un correo diciendo que no pod...

  • Newbie
  • Ayuda. Mi cuenta esta ligada con facebook. pero en ningun lado puedo ver mi direccion que esta dada de alta. mis familiares no se pueden activar, incluso mi esposa (cuenta familiar que ya estaba func...
  • Rottley
  • Newbie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Account wird als "Free" angezeigt, ist aber Premium, daher kann ich nicht kündigen.

Hi, Ich möchte meinen Premium Account gerne kündigen. Leide wird er als Free angezeigt. Ich nutze aber alle Vorteile, habe Familienmitglieder in meiner Liste, und bezahlte 15€ im Monat . Kann mir jemand helfen? Wird er automatisch zurück gesetzt, wen...

  • Newbie
  • Hi,  Ich möchte meinen Premium Account gerne kündigen.  Leide wird er als Free angezeigt. Ich nutze aber alle Vorteile, habe Familienmitglieder in meiner Liste, und bezahlte 15€ im Monat ...
  • 499 Views
  • 0 replies
  • 1 likes
  • 499 Views
  • 0 replies
  • 1 likes

I can not add to my brothers Family account

I have all the same information as him and it says i can not add to the account because we dont live together, its wrong!

  • Casual Listener
  • I have all the same information as him and it says i can not add to the account because we dont live together, its wrong!
  • OviiiOne
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Spotify account

Hello, mine spotify account has been blocked but I have payed evrything, so I don't understand why it is

  • Newbie
  • Hello, mine spotify account has been blocked but I have payed evrything, so I don't understand why it is
  • KatesHere
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 162 Views
  • 1 replies
  • 0 likes

Je suis débiter alors que j'ai annulé

Bonjour, j'ai été débiter de 9,99 alors que j'avais pris mon abonnement 3 mois a 0,99€ et que j'avais annuler au bout de 2mois et demi et j'ai été encore débiter pouvez vous m'aidez s'i vous plaît c'est urgent merci

  • Newbie
  • Bonjour, j'ai été débiter de 9,99 alors que j'avais pris mon abonnement 3 mois a 0,99€ et que j'avais annuler au bout de 2mois et demi et j'ai été encore débiter pouvez vous m'aidez s'i vous plaît c'...
  • KatesHere
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Traspasar mi suscripción a otra cuenta de Spotify

Hola, alguien sabe si puedo traspasar mi suscripción a otra cuenta de Spotify?La cuenta la cree usando "Facebook Login". Desactive Facebook y cada que entró a Spotify me activa la cuenta de nuevo. Al parecer la cuenta no se puede desvincular.

  • Newbie
  • Hola, alguien sabe si puedo traspasar mi suscripción a otra cuenta de Spotify? La cuenta la cree usando "Facebook Login". Desactive Facebook y cada que entró a Spotify me activa la cuenta de nuevo...
  • OviiiOne
  • Community Legend
  • 6242 Views
  • 1 replies
  • 0 likes
  • 6242 Views
  • 1 replies
  • 0 likes

Forgot my adress

I forgot my "spotify" home adress. How do ı learn to my adress?

  • Newbie
  • I forgot my "spotify" home adress. How do ı learn to my adress?
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
  • 262 Views
  • 1 replies
  • 0 likes