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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80489 Views

9 replies

2 likes

Account
Login
  • 80489 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654119 Views

13 replies

4 likes

Account
  • 654119 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734608 Views

18 replies

29 likes

  • 734608 Views
  • 18 replies
  • 29 likes

Superuser Contribution I cancelled my account

I canceled my Spotify on the night before it was to be renewed, yet I still got charged. I want a refund because I am no longer premium but I paid. If anything charge me for a student account, not a full premium account.

Casual Listener

I canceled my Spotify on the night before it was to be renewed, yet I still got charged. I want a refund because I am no longer premium but I paid. If anything charge me for a student account, not a ...

Melody

Spotify

636 Views

7 replies

0 likes

  • 636 Views
  • 7 replies
  • 0 likes

Multiple accounts, switching to the one connected to Facebook, Student

Hey all, I wanted to cancel my account linked to my email, because I was missing out on the social aspect of following my facebook friends and listening to their playlists. I didn't realize I had created an account years ago that was linked to my fac...

Visitor

Hey all,    I wanted to cancel my account linked to my email, because I was missing out on the social aspect of following my facebook friends and listening to their playlists. I didn't re...

osornios

Spotify Star

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

facebook login stopped working 2/23

On Feb 23 my facebook acct for spotify stopped working. I have since been unable to log into my spotify acct. using my facebook credentials. I created this account so I could ask this question. My facebook login is fine, I can access facebook just fi...

Casual Listener

On Feb 23 my facebook acct for spotify stopped working. I have since been unable to log into my spotify acct. using my facebook credentials. I created this account so I could ask this question. My fa...

ivlasix

Casual Listener

348 Views

1 replies

0 likes

Free
Login
  • 348 Views
  • 1 replies
  • 0 likes

me hackearon

el 28 de febrero me hackearon mi cuenta de spotify, no puedo cambiar mi contraseña ya que me vincularon la cuenta a otro mail, asi que la opcion de reestablecer o cambiar contraseña se me hace imposible, me heackearon tambien el mail donde tenia vinc...

Newbie

el 28 de febrero me hackearon mi cuenta de spotify, no puedo cambiar mi contraseña ya que me vincularon la cuenta a otro mail, asi que la opcion de reestablecer o cambiar contraseña se me hace imposi...

Liza_rc

Casual Listener

901 Views

2 replies

0 likes

Account
  • 901 Views
  • 2 replies
  • 0 likes

Travelling with Spotify

Hi community, I've recently start travelling in Asia and my Spotify stopped working. It says "Your country does not match the one set in your profile - to continue update your profile or upgrade your account. Error 408" Any chance I can keep using Sp...

Regular

Hi community,   I've recently start travelling in Asia and my Spotify stopped working.    It says "Your country does not match the one set in your profile - to continue update your...

TobiasYoung

Composer

342 Views

1 replies

0 likes

Account
Login
Subscription
  • 342 Views
  • 1 replies
  • 0 likes

Prepaid cards

Hey guys! First time posting here, i have been buying the spotify prepaid cards and i have not had any problem until now, i can't see the code and i don't know how else to redeem it, has anyone had the same problem? if so, how can i redeem it?

Newbie

Hey guys! First time posting here, i have been buying the spotify prepaid cards and i have not had any problem until now, i can't see the code and i don't know how else to redeem it, has anyone had t...

osornios

Spotify Star

313 Views

1 replies

0 likes

Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Solved!! Updating credit card

I need to update my credit card information to continue my premium subscription... I am no longer a student so no longer qualify for the student discount but it won't let me update my credit card information unless I say which school I go to.

Newbie

I need to update my credit card information to continue my premium subscription... I am no longer a student so no longer qualify for the student discount but it won't let me update my credit card inf...

browncoat40

Newbie

528 Views

2 replies

0 likes

  • 528 Views
  • 2 replies
  • 0 likes

PREMIUM SUBSCRIPTION PAUSED AFTER ONE WEEK OF PAYMENT

I just renewed my subscription last 02-21-2017 and was able to enjoy my subscription until today (03-01-2017). My Premium subscription paused, when using Spotify app it's showing that my payment failed and it's requiring me to Downgrade in order to c...

Newbie

I just renewed my subscription last 02-21-2017 and was able to enjoy my subscription until today (03-01-2017). My Premium subscription paused, when using Spotify app it's showing that my payment fail...

Maxim

Spotify Star

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Want to Delete Facebook...

So I have attached my Spotify account to Facebook and want to delete my Facebook account. I am also a Partner at Starbucks and have Premium membership through them. Please help.

Casual Listener

So I have attached my Spotify account to Facebook and want to delete my Facebook account. I am also a Partner at Starbucks and have Premium membership through them. Please help.

JohnH130

Casual Listener

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

Let my friend use my account to try Spotify

Now everytime I listen to music he chooses to troll me and constantly changes my song, any way I can log him without getting a hold of his phone?

Casual Listener

Now everytime I listen to music he chooses to troll me and constantly changes my song, any way I can log him without getting a hold of his phone?

Geauxdev

Casual Listener

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Logging in

Spotify logged me out and now i cannot log back in. Everytime i try to make a new password it tells me "your form has expired" and won't let me continue.

Newbie

Spotify logged me out and now i cannot log back in. Everytime i try to make a new password it tells me "your form has expired" and won't let me continue.

Bittencourt

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Can't Update my Email

I just change my email address on my facebook and already deleted the old one. but it looks like my spotify account is not getting my new email address. your help will be much appreciated

Casual Listener

I just change my email address on my facebook and already deleted the old one. but it looks like my spotify account is not getting my new email address. your help will be much appreciated

Jumsel

Casual Listener

260 Views

2 replies

0 likes

  • 260 Views
  • 2 replies
  • 0 likes

delete picture profile and facebook account

Dears Spotify please I need delete facebook account and picture profile of my spotify. Thanks, Best Regards,Andres VeraEcuador

Visitor

Dears Spotify   please I need delete facebook account and picture profile of my spotify.   Thanks,   Best Regards, Andres Vera Ecuador 

osornios

Spotify Star

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Pago no reflejado con tarjeta prepago

Utilice una tarjeta de prepago para activar mi premium y al querer acceder me dice que el premium esta en pausa

Newbie

Utilice una tarjeta de prepago para activar mi premium y al querer acceder me dice que el premium esta en pausa

osornios

Spotify Star

866 Views

5 replies

0 likes

  • 866 Views
  • 5 replies
  • 0 likes

Dudas

Tengo 2 dudasDeseo adquirir paquete familiar premium1. Las 5 cuentas restantes deben de pertenecer al al mismo domicilio del suscriptor ?? Tengo hermanos en otro estado de la republica y me gustaria compartirles esta cuenta2. En en el plan familiar p...

Newbie

Tengo 2 dudas Deseo adquirir paquete familiar premium 1. Las 5 cuentas restantes deben de pertenecer al al mismo domicilio del suscriptor ?? Tengo hermanos en otro estado de la republica y me gus...

tikilin16

Newbie

268 Views

2 replies

0 likes

  • 268 Views
  • 2 replies
  • 0 likes

Help

I have been charged $41 for premium Spotify I didn't want premium in the first place and they just automatically took out money. I want my money back and free Spotify.

Newbie

I have been charged $41 for premium Spotify I didn't want premium in the first place and they just automatically took out money. I want my money back and free Spotify.

KatesHere

Community Legend

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Charged Student Discount?

Hi,I wanted to originally get the student discount but I saw that it was only for collage students and not high school students so I just left and paid for the normal subscription. I'm on the free month trial right now but it charged $4.99 to my card...

Newbie

Hi, I wanted to originally get the student discount but I saw that it was only for collage students and not high school students so I just left and paid for the normal subscription. I'm on the free ...

KatesHere

Community Legend

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Improve support

Spotify does advertise the great idea to get Premium cheaper as a student... who needs it if the support does not check your student ID? Until today I have sent about 8 mails to their great support without any answer. Thank you for the great help!!! ...

Newbie

Spotify does advertise the great idea to get Premium cheaper as a student... who needs it if the support does not check your student ID? Until today I have sent about 8 mails to their great support w...

Robert_W

Community Legend

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Spotify has paused my premium although the money has come out of my account?

I'm hoping someone can help me! I have an apple email receipt stating that my Spotify payment came out of my account last Wednesday yet from that day my Spotify has been paused because 'my last payment didn't work' even though the money 100% has been...

Casual Listener

I'm hoping someone can help me! I have an apple email receipt stating that my Spotify payment came out of my account last Wednesday yet from that day my Spotify has been paused because 'my last payme...

Jemmadiane-gb

Casual Listener

251 Views

2 replies

0 likes

  • 251 Views
  • 2 replies
  • 0 likes