Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734482 Views

18 replies

29 likes

  • 734482 Views
  • 18 replies
  • 29 likes

Want to cancel my subscription!

I have been trying to cancel my subscription with Spotify for the last 2 months. I've gone to the Spotify website and clicked the subscription tab to cancel but it tells me that I am currently under a free subscription which is completely untrue. I a...

Newbie

I have been trying to cancel my subscription with Spotify for the last 2 months. I've gone to the Spotify website and clicked the subscription tab to cancel but it tells me that I am currently under ...

KatesHere

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Student Discount Renewal

Hi,I'm trying to renew my student discount for spotify, I've done it once before but I can't remember how to do it. Everything I see says to cancel my subscription then restart it, I didn't have to do that last time, has it changed? ThanksBeth

Casual Listener

Hi, I'm trying to renew my student discount for spotify, I've done it once before but I can't remember how to do it. Everything I see says to cancel my subscription then restart it, I didn't have to...

Shafinator

Casual Listener

277 Views

2 replies

0 likes

  • 277 Views
  • 2 replies
  • 0 likes

Solved!! Tenho duas contas, e quero ficar apenas com uma (juntando as informações)

Tenho duas contas. Uma eu (alepassa10) me conecto por usuario e senha. Nessa eu sou premium familia e é a conta que uso todos os dias. Faz muito tempo que tento conectar meu facebook nela, para que meus amigos me achem, mas nao consigos. descobri que...

Visitor

Tenho duas contas. Uma eu (alepassa10) me conecto por usuario e senha. Nessa eu sou premium familia e é a conta que uso todos os dias. Faz muito tempo que tento conectar meu facebook nela, para que m...

Bittencourt

Spotify Star

18960 Views

11 replies

5 likes

Account
Login
Premium
  • 18960 Views
  • 11 replies
  • 5 likes

Catch22: changed e-mail, don't remember password

I'm in real Catch 22 situation. I have moved, changed my e-mail (the one registered with Spotify is no longer working), and I can't remember my password. I need to change payment optoions, but can't do that without access to e-mail or password. Help!

Casual Listener

I'm in real Catch 22 situation. I have moved, changed my e-mail (the one registered with Spotify is no longer working), and I can't remember my password. I need to change payment optoions, but can't ...

osornios

Spotify Star

192 Views

1 replies

0 likes

Account
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Payment Problems

My credit card isn't being accepted. When I enter (the correct) credit card information, I get an error message saying:"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another pa...

Visitor

My credit card isn't being accepted. When I enter (the correct) credit card information, I get an error message saying: "Oops, seems your card or payment provider is having a bad day. Don't worry, ...

user-removed

Not applicable

424 Views

4 replies

0 likes

  • 424 Views
  • 4 replies
  • 0 likes

No puedo conectarme

Me da error 404 al poner conectar con fb, y cuando ingreso por email me dice " ya utilizaste está cuenta de mail "

Casual Listener

Me da error 404 al poner conectar con fb, y cuando ingreso por email me dice " ya utilizaste está cuenta de mail "

Lucasbocha

Casual Listener

585 Views

2 replies

0 likes

  • 585 Views
  • 2 replies
  • 0 likes

Payment Not Accepted

Hello, I'm getting a message when I sign into Spotify 'One Little Problem. Your Premium Payment Failed'. I checked with my bank and my card is working fine and I can see that payment did hit this card in Dec. and Jan. Not sure what to do, please help...

Casual Listener

Hello, I'm getting a message when I sign into Spotify 'One Little Problem. Your Premium Payment Failed'. I checked with my bank and my card is working fine and I can see that payment did hit this car...

joleynik

Casual Listener

325 Views

4 replies

0 likes

Subscription
  • 325 Views
  • 4 replies
  • 0 likes

being charged twice

Hello,My bank statement is showing that I was charged twice this month for my premium subscription. Please Help.

Newbie

Hello, My bank statement is showing that I was charged twice this month for my premium subscription.  Please Help.

Bittencourt

Spotify Star

214 Views

1 replies

0 likes

Premium
Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Set device password. Oh no! Something has gone wrong!

Hey,I am trying now for 2 days setting a password.I get the link via email, but it links me to:Oh no! Something has gone wrong! Any ideas? Thanks

Casual Listener

Hey, I am trying now for 2 days setting a password. I get the link via email, but it links me to: Oh no! Something has gone wrong!   Any ideas? Thanks  

Hubo

Community Legend

1023 Views

5 replies

1 likes

  • 1023 Views
  • 5 replies
  • 1 likes

How to extend the student subscription?

I´ve been using spotify for students for over a year and now my student subscription expires this month. I am still a stundent and would love to use spotify as one. How do I extend my subscription? Does anyone know? Thank you.

Casual Listener

I´ve been using spotify for students for over a year and now my student subscription expires this month. I am still a stundent and would love to use spotify as one. How do I extend my subscription? D...

osornios

Spotify Star

8815 Views

1 replies

0 likes

Account
Subscription
  • 8815 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't connect to last.fm (invalid username or password)

I've tried to get spotify to scrobble on last.fm, it worked once and when i tried to reconnect it wouldn't accept my credentials anymore : sany idea what the problem might be?thanks a bunch!

Casual Listener

I've tried to get spotify to scrobble on last.fm, it worked once and when i tried to reconnect it wouldn't accept my credentials anymore : s any idea what the problem might be? thanks a bunch!

canaan1

Newbie

3168 Views

6 replies

0 likes

  • 3168 Views
  • 6 replies
  • 0 likes

Card is Having a Bad Day

I'm trying to get the student price, and every time I enter my credit card info (and even a different card's info) I get the message that tells me the card is having a bad day. I've contacted my bank, no problems there. I've used different browsers a...

Casual Listener

I'm trying to get the student price, and every time I enter my credit card info (and even a different card's info) I get the message that tells me the card is having a bad day.  I've contacted m...

Bittencourt

Spotify Star

337 Views

4 replies

0 likes

Subscription
  • 337 Views
  • 4 replies
  • 0 likes

family thang

I was a member of family premium but after an update spotify just kicked me (not the other members) for the address verification. So I re-write my address etc. but it doesnt verify me and doesnt take me back... it s annoying how can I solve this ?

Newbie

I was a member of family premium but after an update spotify just kicked me (not the other members) for the address verification. So I re-write my address etc. but it doesnt verify me and doesnt take...

Bittencourt

Spotify Star

194 Views

1 replies

0 likes

Account
  • 194 Views
  • 1 replies
  • 0 likes

Can't get premium via family account

Hello, my daughter has a premium account and has set up a family one adding me. I've had the invite, accepted it and had confirmation but my Spotify is still the free one, not premium, I've tried logging in and out but no joy. Can anyone help please?

Casual Listener

Hello, my daughter has a premium account and has set up a family one adding me.  I've had the invite, accepted it and had confirmation but my Spotify is still the free one, not premium,  I'...

sara5228

Casual Listener

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Ingresar la fecha de la tarjeta de credito

Buenas tardes, el día de hoy me toca cambiar la tarjeta de crédito por medio de la cual se realiza el pago del servicio de spotify, pero cuando actualizo la tarjeta no me deja ingresar la fecha que es (01/23), como hago para ingresar esta fecha y me ...

Newbie

Buenas tardes, el día de hoy me toca cambiar la tarjeta de crédito por medio de la cual se realiza el pago del servicio de spotify, pero cuando actualizo la tarjeta no me deja ingresar la fecha que e...

osornios

Spotify Star

530 Views

1 replies

0 likes

Subscription
  • 530 Views
  • 1 replies
  • 0 likes

Student Subscription UK

Hi, Last year i set up my Student account via UNiDAYS, after 12 months spotify started charging me £9.99 again as the said they would so i canncelled the subscription. However, when i go to use my student discount again via UNiDAYS it states that my ...

Casual Listener

Hi,  Last year i set up my Student account via UNiDAYS, after 12 months spotify started charging me £9.99 again as the said they would so i canncelled the subscription. However, when i go to us...

Hubo

Community Legend

384 Views

6 replies

0 likes

  • 384 Views
  • 6 replies
  • 0 likes

One month waiting to get approaved for Fan Insight

Hello community, am i doing something wrong?I've tried several times to get an acces to Fan insight this month, and nothing, no confirmation mail, no access. Does anyone know about this issue?I'm a premium spotify client for years now and my band has...

Newbie

Hello community, am i doing something wrong? I've tried several times to get an acces to Fan insight this month, and nothing, no confirmation mail, no access. Does anyone know about this issue? I'm...

Hubo

Community Legend

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Discover Weekly not updated since 2015

Hi, I've used this account in 2015. Now I've started using it with premium but the Discover Weekly doesn't update and the last update was in 2015.Any solution for this?

Music Fan

Hi, I've used this account in 2015. Now I've started using it with premium but the Discover Weekly doesn't update and the last update was in 2015. Any solution for this?

stefy97100

Music Fan

668 Views

2 replies

0 likes

  • 668 Views
  • 2 replies
  • 0 likes