Trouble redeeming Google Home

[askachow]

Plan

Premium

Country

Canada

Device

N/A

Operating System

N/A

My Question or Issue

When the Google Home Mini promotion was still active, I reserved one and was told by the webpage that I needed to wait until there was stock(?). Later, I got an email with a link to redeem and order the device, but was unable to do so since I was on vacation at the time.

When I attempted to redeem today through the link provided in the email. I got a 500 error on the redirected Google Store page. What should I do to redeem my device now?

Thanks in advance.

[Loxer]

Hey @askachow and welcome to the Community.

Hope you're doing great!

This issue seems to be under investigation.

Please try the troubleshooting steps listed there.

If they didn't fix your issue add your +VOTE and details in the thread.

Thanks 🙂

[askachow · Accepted solution]

Update: I was able to redeem by going to the email link using incognito mode.

[askachow]

Thank you @Loxer for taking the time to respond. Through some trial and error, I was able to find a workaround, posted below.