Unable to Update Credit Card on File

[fury683]

I cannot update my credit card on file. I got a new card in the mail and activated it last night. I logged in to Spotify.com and went to My Account, Subscriptions and see my info there stating it will renew on 11/30. I click the Update Details button and it gives me an error saying something went wrong.

I contacted @SpotifyCares on Twitter and they repeatedly asked me to ensure that my card meets their standards for cards (https://support.spotify.com/us/problems/#!/article/I-cannot-activate-the-30-day-free-trial-credit-de... but I wasn't even able to get that far. I tried on two different PCs (in two different phyiscal locations, with different network providers) and my phone, all of which had the same result. I am going on vacation Monday and want to listen to my music, but I have a feeling I won't be able to update my card by then. The Twitter rep ("/CB") replied to my messages pretty quickly, but now I haven't heard back for over 4 hours.

All I need to do is update the expiration date and CVV code for my card. The actual card number is the same.

Thanks,

[jean3601 · Accepted solution]

Hey @fury683

Could you check for me if the Card details have been updated to the correct information already?

If the details haven't updated themselves:

1. Go to the subscription page. (Note: If you don't know your password, go here to reset it.)
2. Under Subscription and payment, click cancel your subscription.
3. Select a reason (select Other reasons if you're canceling for a promotion). Click CONTINUE.
4. Click CANCEL MY SUBSCRIPTION.
5. Enter your password in the password field. Click CANCEL SPOTIFY PREMIUM SUBSCRIPTION.

Then subscribe to premium again

Does this work?

[fury683]

Thanks for the reply, Jean. I was able to get this solved with Spotify support on Twitter, it just took some time. Every time I clicked Update Details, it gave me an error. I tried multiple devices and it never loaded the page.

The support rep was able to delete my payment details, which cancelled my subcription. Once that happened, I was able to purchase again with my new card info, and it said I won't be charged until 11/30, which is my renewal date, and also the date I start my vacation. Hopefully if it does terminate I will be able to resolve while on vacataion so I still have my tunes.

Thanks again for the reply.