Unable to cancel

[mertkizilay]

Plan

Premium

Country

 USA

Operating System

Android/PC

Hi, I'm trying to cancel my premium subscription but I always receive this message:

"Oops! Something went wrong, please try again."

I'm using my Spotify through my facebook account just wanted you to know.

Please assist, thank you

[Jose_M]

Hello @mertkizilay!

Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might be worth trying another device.

Keep me posted and have a nice day!

[mertkizilay]

Hi Jose,

Thanks for the reply

So far I tried Chrome and Firefox with incognitos, I still get the same error

[Jose_M]

Hey @mertkizilay,

Sorry to hear you're still having trouble with this. I'd recommend checking out the Support article on how to cancel for more help with this. You can also cancel by filling out this form and sending it to Spotify.

Hope this helps! Let me know how you get on 🙂

[mertkizilay]

Hey Jose,

I know you are trying to help, but you know that link has nothing to offer regarding to this specific issue. This is vague.

Where am I sending that form to? Is there a specific email address? How long will it take to cancel with that form? The process seems unclear. Could you please elaborate and help?

Thanks

[mertkizilay]

Hey Jose,

Sorry i just saw "Note: I'm not a Spotify employee." 

I thought you were official. I apologise my replies were more applicable for official response. Thanks for your help really appreciated.

I hope I ll get official response too.

Thanks

[Jose_M]

Hello @mertkizilay!

Sorry for any confusion, I'll try to clear things up a bit 🙂

You can send that form to "breakup@spotify.com" as seen in the form. There's not a specified timeframe for this process, but the folks over at Spotify will process it as soon as possible. 🙂

Hope this helps and have a nice day!