Unable to get past Captcha

[nickbuttle]

Plan

Premium

Country

Spain

Device

MacBook Air 2014

Operating System

iOS 10.13

My Question or Issue

Trying to sign my son inn to the Family Plan. Email sent, link accepted and then when he tries to sign up, all the fields are entered and he ends up in an infinite loop of Captcha images which keep resetting and so he cannot progress beyond that page. We've tried iPad and MacBook on Safari and Chrome. Really annoying...Any ideas?

[Luan]

Hey, @nickbuttle 
Welcome to Spotify Community and thanks for reaching out here!

Could you try to sign up for Spotify using a browser on incognito mode? Try it and let me know how it will work...

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

[nickbuttle · Accepted solution]

Hi,

Thanks for the response. In the end I kept trawling through pages of the same problem and just tethered my Mac to my phone. The sign-up then works over 4G.

ATB,

Nick

[Katerina · Accepted solution]

Hey there @nickbuttle,

Thanks for keeping us in the loop and glad to hear this did the trick.

Since this helped solve the issue you were experiencing, we've marked your reply as solution so that other users with a similar issue can find it more easily.

Don't hesitate to give us a shout if there's anything else we can help with. We'll be happy to lend a hand.

Have a lovely day 🙂