Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I've looked everywhere and can't find the answer to my question:
I'm trying to play an album (the Inception Movie Soundtrack) that I've played dozens of times before, but there are now three tracks that are randomly greyed out. Why?
It's not a licensing issue, as the entire rest of the album is available. It's one artist all the way through, so it's not a compilation/various artists type of album either. This is incredibly frustrating, not to mention a waste of time to have to deal with this over complex help section, when I know that this is a common enough issue that it should be addressed in the FAQ section.
All I'm looking for is a simple answer, thanks.
Hey @Malaguy
Sometimes music labels decide to remove tracks, full albums or some tracks from album. You can contact directly to that label and ask about why tracks removed.
You're probably not looking for an answer any more. But I was wondering why that was on another music service too... But I was logged on this site so ¯\_(ツ)_/¯
Turns out Sir Zimmer got into trouble for using samples/going too close to some other compositors... and Warner had to pull those songs out of distribution.
A friend shared me a song. I followed the link and couldn’t find neither the song nor the full album on my phone. When tried friom the computer I found the album with most songs greyed out, couldnt played them.
Okay, here's the real reason why. Non, Je Regrette Rien by Edith Piaf is sampled in the greyed tracks. That song requires a whole different licence to listen to it. So, it was cheaper for Spotify and Warner to just remove it.
Hi everybody,
I've got more or less the same question.
- Sometimes you can listen to a song and few months later it is not available anymore to play it ;
- Sometimes, it appears again in white and we can listen again to it.
It is really frustrating because I erased some songs to save storage when I saw it was impossible to listen to and finally I discovered few weeks later it is available AGAIN!
It was the case with the french group "La Femme". Only ONE SONG was unavailable for few weeks (my favorite, of course) named "Tchernobyl with love". I contacted them to ask "Why is it not available on Spotify?" and when they answered to me they say it was available. Uh ? They were right. Yet I had watched three days before and it was still in grey.
Sooooo, it seems that spotify randomly makes some songs unlistenable, which also hurts the artists.
What's more ? My favourite albums are usually not available... whereas all the other albums from the artist could be listened. Ex : De La Soul - Buhloone Mindstate ; Troublemakers - Doubts & Conviction ; ... and many more. I know this previous fact is about licences, but I have been paying for your service for 3 years now and I am quite unsatisfied because I am regularly frustrated (I love the best albums, and of course, best albums are not on Spotify...).
Unfortunately, I am thinking to get back to other habits : illegal downloading. At least, all the songs I used to play 15 years ago are still on my storage. With Spotify I am paying for a half service with the danger to lost all my playlists (knowledge and songs) the day this company closes its doors.
Do something...
Somehow a lot of Songs from the backdraft (from Hans Zimmer) soundtrack are also gone. It's a shame because its the best soundtrack ever made.
Hi there folks,
Thank you for your posts and feedback. We'd like to shed some light on why this can occur.
Availability of music can vary over time and between countries, depending on agreements between Spotify and rights holders, such as artists or record labels; therefore, content sometimes isn't available. However you can always be on the look out as it might appear or reappear in the future.
Let us know if we can help you with anything else.
Have a great continued weekend 🙂
Where is the button "Accept as Solution" ? lol
Anyway, thank you for your answer, I will unsuscribe as soon as possible to this service.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…