Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4030 Views
  • 0 replies
  • 9 likes
  • Security
  • 4030 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462110 Views
  • 974 replies
  • 110 likes
  • Account
  • 462110 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204487 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204487 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112490 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112490 Views
  • 72 replies
  • 12 likes

I can't log in into my Spotify account

I can't log in into my existing Spotify account. I tried to recover my password, but no letters arrived to my email. I have already tried several times and check all email folder, but still no letter for recovering sent from Spotify. And I can't logi...

  • Visitor
  • I can't log in into my existing Spotify account. I tried to recover my password, but no letters arrived to my email. I have already tried several times and check all email folder, but still no letter...
  • Bittencourt
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Bonjour je viens par cette message par rapport à mon e-mail il a changé

Bonjour je viens par cette message par rapport à mon e-mail il a changé mon e-mail et je n’arrive pas à remettre le mien quand je vous envoie un message quelconque je reçois sur mon e-mail en disant Fernandobryan@Hotmail.com ça c’est mon e-mail mais ...

  • Newbie
  • Bonjour je viens par cette message par rapport à mon e-mail il a changé mon e-mail et je n’arrive pas à remettre le mien quand je vous envoie un message quelconque je reçois sur mon e-mail en disant ...
  • Luan
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Will Premium Family owner receive notification with my name/email if I leave the Family Plan?

PlanPremium Family (Member) My Question or IssueI want to leave the Premium Family plan that I am currently a member on, and while I am aware that the owner of the plan will receive an email notification that someone has left the plan, I am wondering...

  • Visitor
  • Plan Premium Family (Member)   My Question or Issue I want to leave the Premium Family plan that I am currently a member on, and while I am aware that the owner of the plan will receive an e...
  • Bittencourt
  • Spotify Star
  • 568 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 568 Views
  • 1 replies
  • 0 likes

Country or region

I dont live in usa but my Country or region on spotify is usa but im living in turkeyhow can I change it?there is no Turkey name in dropdown list

  • Visitor
  • I dont live in usa but my Country or region on spotify is usa but im living in turkey how can I change it? there is no Turkey name in dropdown list
  • Bittencourt
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • Account
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify app keeps switching to my brothers even though I never knew he had one

My Spotify app keeps switching to my brothers even though I never knew he had one.It randomly switches depending on when I open it, any idea why, new update? My brother has a free account and I have a student premium account so it’s weird as **bleep*...

  • Visitor
  • My Spotify app keeps switching to my brothers even though I never knew he had one. It randomly switches depending on when I open it, any idea why, new update? My brother has a free account ...
  • Susan_GP
  • Moderator
  • 446 Views
  • 3 replies
  • 0 likes
  • Other
  • 446 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify for artist, where is the instagram icon

i'm want to verifiy my artist profile and i just dont see any social media icon on the artist page.

  • Casual Listener
  • i'm want to verifiy my artist profile and i just dont see any social media icon on the artist page.
  • Novy
  • Moderator
  • 498 Views
  • 2 replies
  • 0 likes
  • 498 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error in disbursement of my album

Last two months, I distributed my album via AMUSE music unfortunately, it wasn't disbursed into my PERSONAL ACC(see link below) but into a new SPOTIFY ACC created by SPOTIFY, I guess. How do I get help resolving this? I need to be able to access my a...

  • Newbie
  • Last two months, I distributed my album via AMUSE music unfortunately, it wasn't disbursed into my PERSONAL ACC(see link below) but into a new SPOTIFY ACC created by SPOTIFY, I guess. How do I get he...
  • MartinT
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

A Profile found when not logged in is not found when logged in

PlanPremiumCountryGermanyDeviceSamsung S20/ PC-Laptop /IPadOperating System(Android Current, Windows 10 and 11, IOS current)Error is the same on all devices above My Question or IssueI search for a Profile of a User which has no restrictions and publ...

  • Newbie
  • ...uestion or Issue I search for a Profile of a User which has no restrictions and public playlists provided,. As long as i'm not logged in, I CAN FIND that profile! As long as i'm logged in with a newly c...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 215 Views
  • 1 replies
  • 0 likes

Comment changer mon mode de paiement? Vous site m'informe faussement.

On dit d'aller dans GÉRER VOS FORFAITS puis dans MISE À JOUR. Pourtant, il n'y a pas cette option.

  • Visitor
  • On dit d'aller dans GÉRER VOS FORFAITS puis dans MISE À JOUR. Pourtant, il n'y a pas cette option.
  • Bittencourt
  • Spotify Star
  • 2998 Views
  • 1 replies
  • 0 likes
  • 2998 Views
  • 1 replies
  • 0 likes

if you follow someone on spotify and remove them as a friend does it remove

if you follow someone on spotify and remove them as a friend does it remove the follow or do you keep following and have to unfollow as a separate action?

  • Casual Listener
  • if you follow someone on spotify and remove them as a friend does it remove the follow or do you keep following and have to unfollow as a separate action?
  • Zinger1
  • Casual Listener
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

My email changed without me knowing

I got mail from 'no-reply@spotify.com' that someone logged int from United States Time March 16, 2024 at 4:28:51 PM IST. And after sometime i got another mail that my email has changed from bluts***nki@gmail.com to bluts***nkifQ@gethumn.xyz. I sent m...

  • Visitor
  • I got mail from 'no-reply@spotify.com' that someone logged int from United States Time March 16, 2024 at 4:28:51 PM IST. And after sometime i got another mail that my email has changed from bluts***n...
  • Maxim
  • Spotify Star
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

パスワード忘れた

パスワードを忘れてメールアドレスが今利用できないので変更ができない

  • Visitor
  • パスワードを忘れてメールアドレスが今利用できないので変更ができない
  • Maxim
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Payments to Spotify are not working anymore

I had a premium account. I always pay with MasterCard. Now it's not working anymore. Every time I try to pay. I got a message there was something wrong. I contacted my bank in Belgium and they tell me there is no reason not to work.

  • Visitor
  • I had a premium account. I always pay with MasterCard. Now it's not working anymore. Every time I try to pay. I got a message there was something wrong. I contacted my bank in Belgium and they tell m...
  • osornios
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

The password reset link doesn't work.

Opening the password reset link in either a regular or private/incognito browser window doesn't work. I receive the same error message in that the "wl.spotify.com" server cannot be found.

  • Visitor
  • Opening the password reset link in either a regular or private/incognito browser window doesn't work. I receive the same error message in that the "wl.spotify.com" server cannot be found.
  • osornios
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Bonjour je vous contacte car j'ai un compte Spotify premium créé avec mon..

Bonjour je vous contacte car j'ai un compte Spotify premium créé avec mon ancien iPhone qui est désormais HS et donc impossible de récupérer mes identifiants pour Spotify car je connais pas l'adresse ail avec le quel je l'ai créé (cela doit être mon ...

  • Visitor
  • Bonjour je vous contacte car j'ai un compte Spotify premium créé avec mon ancien iPhone qui est désormais HS et donc impossible de récupérer mes identifiants pour Spotify car je connais pas l'adresse...
  • osornios
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes