Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1507 Views
  • 0 replies
  • 7 likes
  • Security
  • 1507 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445436 Views
  • 970 replies
  • 108 likes
  • Account
  • 445436 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198817 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198817 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108115 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108115 Views
  • 70 replies
  • 11 likes

Lost Spotify Gift Card

PlanFree/PremiumCountryUnited StateDeviceiphone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought two spotify gift card on November 29th, 2023. I thought I couldn’t stack the subscription, so I only redeemed on ca...

  • Visitor
  •   Plan Free/Premium Country United State Device iphone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I bought two spotify gift card on N...
  • Maxim
  • Spotify Star
  • 1338 Views
  • 1 replies
  • 0 likes
  • Account
  • 1338 Views
  • 1 replies
  • 0 likes

i cannot enter my new email address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei already disable my other spotify account because i want to use that email for my new spotif...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i alrea...
  • Maxim
  • Spotify Star
  • 1452 Views
  • 1 replies
  • 0 likes
  • Question
  • 1452 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have reach devices limit, how can I erase all my devices?

I want to start fresh since I sold most of my devices. I uninstalled the app but I never erase the songs. Help please.

  • Visitor
  • I want to start fresh since I sold most of my devices. I uninstalled the app but I never erase the songs. Help please.
  • Paytonious
  • Casual Listener
  • 809 Views
  • 4 replies
  • 0 likes
  • 809 Views
  • 4 replies
  • 0 likes

Error Logging In on website

PlanFreeCountryUnited StatesDeviceChromebook My Question or IssueEvery time I try to log in to Spotify on my the web player it says that there's an error logging in, but it always lets my dad log in on the same device. I always log in with google, so...

  • Visitor
  •   Plan Free Country United States Device Chromebook   My Question or Issue Every time I try to log in to Spotify on my the web player it says that there's an error logging in, but ...
  • Billy-J
  • Spotify Star
  • 848 Views
  • 1 replies
  • 0 likes
  • Account
  • 848 Views
  • 1 replies
  • 0 likes

Premium account without remembering email associated

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I have a problem, my credit card is paying for two different accounts in Spotify, one i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Maxim
  • Spotify Star
  • 1146 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1146 Views
  • 1 replies
  • 0 likes

Account options

I work for a private (nonprofit) school for autistic children. We are looking at get Spotify set up for a handful of students to have access to music throughout the school day. I've read what the business account looks like and that doesn't seem to f...

  • Visitor
  • I work for a private (nonprofit) school for autistic children.  We are looking at get Spotify set up for a handful of students to have access to music throughout the school day.  I've read ...
  • Maxim
  • Spotify Star
  • 1115 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1115 Views
  • 1 replies
  • 0 likes

Collaborative Playlist and changing the plan

I am the HOST in a Duo Premium and I'm planning to become a GUEST in a Family Premium. 3 questions: 1) Would it be possible for me to keep my current account? 2) With my current account I manage a collaborative playlist (called GUESTORITHM) with abou...

  • Newbie
  • I am the HOST in a Duo Premium and I'm planning to become a GUEST in a Family Premium. 3 questions:   1) Would it be possible for me to keep my current account?   2) With my current acc...
  • Anyk17
  • Spotify Star
  • 1241 Views
  • 1 replies
  • 0 likes
  • 1241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Just paid for Premium Sevice via my Desktop Computer,, but Can't Access Premium Service on my iPhone

I upgraded on my Desktop Dell Computer to Premium yesterday evening (11-26-16) and received the User Name: ; and I created a Password for the Account. I then went on to my iPhone 6, and went on my Spotify iPhone App (which I had been using for free f...

  • Newbie
  • I upgraded on my Desktop Dell Computer to Premium yesterday evening (11-26-16) and received the User Name: ; and I created a Password for the Account. I then went on to my iPhone 6, and went on my Sp...
  • OscarDC
  • Moderator
  • 768 Views
  • 3 replies
  • 0 likes
  • 768 Views
  • 3 replies
  • 0 likes

Google Sign In Issue

PlanFree/PremiumCountryUSADevice(Web)Operating System(Windows 10) My Question or IssueI cannot sign in with my google account. After clicking the sign in with google button an error messages appears that says "oops something went wrong". I have tried...

  • Newbie
  • Plan Free/Premium Country USA Device (Web) Operating System (Windows 10)   My Question or Issue I cannot sign in with my google account. After clicking the sign in with google button a...
  • ChooseAGoodUsername
  • Roadie
  • 1297 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1297 Views
  • 1 replies
  • 0 likes

Email Associated with Account Deactivated

PlanPremiumCountryUSA DeviceiPhone 13, 2017 MacBook Air Operating SystemiPhone iOS 16.6.1, MacBook iOS 10.15.7 I do not remember the password for my premium account. I tried to reset my password, however the email associated with my account was a uni...

  • Newbie
  • Plan Premium Country USA   Device iPhone 13, 2017 MacBook Air  Operating System iPhone iOS 16.6.1, MacBook iOS 10.15.7   I do not remember the password for my premium account...
  • Maxim
  • Spotify Star
  • 596 Views
  • 1 replies
  • 0 likes
  • Account
  • 596 Views
  • 1 replies
  • 0 likes

Unable to change Spotify username, HUGE privacy concern

Right now it is not possible to change username, my Spotify username is my real name and I was only made aware recently that anyone can still see my username even if this is not made clear by Spotify (I would even argue that I was deceived to believe...

  • Casual Listener
  • Right now it is not possible to change username, my Spotify username is my real name and I was only made aware recently that anyone can still see my username even if this is not made clear by Spotify...
  • potato1232
  • Casual Listener
  • 1429 Views
  • 4 replies
  • 4 likes
  • Account
    Security
  • 1429 Views
  • 4 replies
  • 4 likes

Account issues

PlanFreeCountryUsaDeviceG1 music device form AmazonOperating SystemAndroid My Question or IssueSo I delete my first and main account and opened a new one with a new email. And on my first account you could search songs and it would play it, but on my...

  • Visitor
  •   Plan Free Country Usa Device G1 music device form Amazon Operating System Android   My Question or Issue So I delete my first and main account and opened a new one with ...
  • Anyk17
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 426 Views
  • 1 replies
  • 0 likes

Change of payment

I want to change payment to my American Visa card from my Swedish card cause I moved but it won’t let mePlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Questi...

  • Visitor
  • I want to change payment to my American Visa card from my Swedish card cause I moved but it won’t let me Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 20...
  • Maxim
  • Spotify Star
  • 819 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 819 Views
  • 1 replies
  • 0 likes

Won't accept payment abroad

I am from the US, I have only American cards, but I am currently living in Egypt. The region on my profile is listed as Egypt with no option to change it. All I want to do is buy premium, but Spotify keeps rejecting my cards/Paypal because the paymen...

  • Visitor
  • I am from the US, I have only American cards, but I am currently living in Egypt. The region on my profile is listed as Egypt with no option to change it. All I want to do is buy premium, but Spotify...
  • Maxim
  • Spotify Star
  • 893 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 893 Views
  • 1 replies
  • 0 likes

I can't pay my plan, something wrong with my account?

I haven't been able to pay my account for days, it's been denied, I contacted my bank and everything is ok, did something happen with my account?

  • Visitor
  • I haven't been able to pay my account for days, it's been denied, I contacted my bank and everything is ok, did something happen with my account?
  • Not applicable
  • 483 Views
  • 2 replies
  • 1 likes
  • 483 Views
  • 2 replies
  • 1 likes

Premium Duo Issues

PlanPremium duoUS Iphone 12iOS I am connecting my wife to my Premium account via Premium Duo and she doesn't have access to the premium features like free access to audio books and other features that I have as the premium holder. Please assist with ...

  • Newbie
  • Plan Premium duo US   Iphone 12 iOS   I am connecting my wife to my Premium account via Premium Duo and she doesn't have access to the premium features like free access to audio book...
  • Maxim
  • Spotify Star
  • 929 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 929 Views
  • 1 replies
  • 0 likes

Accountmanager ändern

My Question or IssueIch bin der Account Manager in unserem Familienabo. Ich würde diese Rolle gerne einem Familienmitglied übertragen. Wie geht das?

  • Visitor
  • My Question or Issue Ich bin der Account Manager in unserem Familienabo. Ich würde diese Rolle gerne einem Familienmitglied übertragen. Wie geht das?
  • AdamDamon
  • Spotify Star
  • 1749 Views
  • 3 replies
  • 0 likes
  • Account
  • 1749 Views
  • 3 replies
  • 0 likes

Two users on one account?

PlanPremium/familyCountrySwedenDeviceApple iOSOperating SystemiOS 17 My Question or IssueI want in the following order:1. Two users on one account. So I can ran Sonos at home for my family and stoll go away with my car and use spotify. (I have family...

  • Casual Listener
  • Plan Premium/family Country Sweden Device Apple iOS Operating System iOS 17   My Question or Issue I want in the following order: 1. Two users on one account. So I can ran Sonos at ho...
  • KatesHere
  • Community Legend
  • 1357 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1357 Views
  • 3 replies
  • 0 likes

Translated lyrics

PlanPremiumCountryIndia) My Question or IssueI have had premium for a little over a year and I still have yet to get the the translation feature. My apps are always up to the the latest versions and I know this is not a country issue as my friends (p...

  • Casual Listener
  • Plan Premium Country India)   My Question or Issue I have had premium for a little over a year and I still have yet to get the the translation feature. My apps are always up to the the lat...
  • Jose_M
  • Spotify Star
  • 1261 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1261 Views
  • 1 replies
  • 0 likes