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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 165167 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 165167 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11090 Views
  • 6 replies
  • 11 likes
  • Security
  • 11090 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513718 Views
  • 986 replies
  • 112 likes
  • Account
  • 513718 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125481 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125481 Views
  • 74 replies
  • 12 likes

No puedo actualizar a plan familiar

Quiero cambiar mi cuenta de spotify al plan familiar pero al momento de presionar el boton que dice "Comenzar a usar plan familiar premium" no pasa nada simplemente sigo en la misma cuenta si me podrian ayudar gracias

  • Newbie
  • Quiero cambiar mi cuenta de spotify al plan familiar pero al momento de presionar el boton que dice "Comenzar a usar plan familiar premium" no pasa nada simplemente sigo en la misma cuenta si me podr...
  • Valentina-albornoz
  • Newbie
  • 694 Views
  • 2 replies
  • 1 likes
  • 694 Views
  • 2 replies
  • 1 likes

Paid for 1 year Subscription , however app not updated yet

Hi, I paid for 1 year subscription for Spotify premium, payment was successful, I'm still not able to see the subscription in my spotify account. Country - IndiaPhone - iPhoneplan: 1 year plan

  • Visitor
  • Hi,   I paid for 1 year subscription for Spotify premium, payment was successful, I'm still not able to see the subscription in my spotify account.    Country - India Phone - iPho...
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Premium
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notification that my premium subscription runs out

I received a notification that my subscription runs out in 2 days - I have it for years and it never run out? I can't extend it in my profile - any advice?Thanks!

  • Casual Listener
  • I received a notification that my subscription runs out in 2 days - I have it for years and it never run out? I can't extend it in my profile - any advice? Thanks!  
  • Eni
  • Moderator
  • 740 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 740 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Can't login to the app on Samsung Galazy S23 - tried everything

Hi I'm on my Samsung S23+, latest operating systemI have free spotify account - it was premium until recently. Moved country and lost the paid premium benefit from a mobile plan.I've downloaded installed latest Spotify today -8th August.I've had this...

  • Newbie
  • Hi I'm on my Samsung S23+, latest operating system I have free spotify account - it was premium until recently. Moved country and lost the paid premium benefit from a mobile plan. I've downloaded i...
  • JawadMehmood
  • Visitor
  • 1292 Views
  • 6 replies
  • 0 likes
  • 1292 Views
  • 6 replies
  • 0 likes

Superuser Contribution El buscador no encuentra mi usuario. Que puedo hacer?

Tengo una cuenta free en la que el nombre de usuario es "mi nombre" y al no estar vinculada la cuenta con Facebook quien quería encontrarme al hacer un buscar con ese nombre me encontraba.Hace unos días se me cambio el nombre de usuario por otro de n...

  • Regular
  • Tengo una cuenta free en la que el nombre de usuario es "mi nombre" y al no estar vinculada la cuenta con Facebook quien quería encontrarme al hacer un buscar con ese nombre me encontraba. ...
  • TheLittleGreenBot
  • Visitor
  • 3500 Views
  • 5 replies
  • 0 likes
  • Account
  • 3500 Views
  • 5 replies
  • 0 likes

ILLEGAL BILLING PRACTICE

Currently Spotify is engaged in the same ILLEGAL practice of putting an account on hold when funds are not available on the billing date. Hulu and Netflix both try this to so watch them and report it EVERY TIME. The illicit action by Spotify occurs w...

  • Music Fan
  • Currently Spotify is engaged in the same ILLEGAL practice of putting an account on hold when funds are not available on the billing date.  Hulu and Netflix both try this to so watch them and rep...
  • Angeleyes70
  • Newbie
  • 1074 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 1074 Views
  • 3 replies
  • 1 likes

Why I can’t log to m’y family Account,its impossible to change my adress to verify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
  • 269 Views
  • 1 replies
  • 0 likes

How can my spotyfy need I to pay premium while I'm paying with stop order

Order. I lost my phone last month so I bought another phone and downloaded spotyfy but it needs premium why bcoze I'm paying every month.

  • Visitor
  • Order. I lost my phone last month so I bought another phone and downloaded spotyfy but it needs premium why bcoze I'm paying every month.
  • osornios
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Change Country

I'm trying to change the pay method because i live in another country now, but i cant put the new card because it saids that i'm in another country and when i try to change the country i can't.. PLEASE HELP

  • Visitor
  • I'm trying to change the pay method because i live in another country now, but i cant put the new card because it saids that i'm in another country and when i try to change the country i can't.. PLEA...
  • osornios
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changement sur la page Spotify

Bonjour,Depuis quelques jours,quand je vais sur cette page qui etait ma page de favoris depuis des mois,j'arrive sur cette nouvelle page:https://open.spotify.com/browse/featuredavec un message en haut de page "Oups ! Erreur de lecture. Recharger."que...

  • Regular
  • Bonjour, Depuis quelques jours,quand je vais sur cette page qui etait ma page de favoris depuis des mois,j'arrive sur cette nouvelle page: https://open.spotify.com/browse/featured avec un message ...
  • Jah14100
  • Regular
  • 8395 Views
  • 18 replies
  • 1 likes
  • Other
  • 8395 Views
  • 18 replies
  • 1 likes

Paypal geht nicht mehr

PlanPremiumCountry Device(Samsung A)Operating System(Android) My Question or IssuePaypal hat funktioniert seit ich Premium habe, jetzt auf einmal nicht mehr. Warum??? Und der Kiundenservice bei Problemen ist praktisch nicht vorhanden (oder sehr gut v...

  • Visitor
  • Plan Premium Country   Device (Samsung A) Operating System (Android)   My Question or Issue Paypal hat funktioniert seit ich Premium habe, jetzt auf einmal nicht mehr. Warum??? Un...
  • Maxim
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • Premium
  • 380 Views
  • 1 replies
  • 0 likes

Changing Country back

Hi, I used to have Spotify Premium in Germany but cancelled it to the free plan. Then I went on a business trip to India where I bought Spotify cards and reactivated Premium individual.Now I am back in Germany and there seems to be no way to convince...

  • Newbie
  • Hi,   I used to have Spotify Premium in Germany but cancelled it to the free plan. Then I went on a business trip to India where I bought Spotify cards and reactivated Premium individual. Now...
  • Maxim
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Deleted account still saying email active

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy daughter created a Spotify account when in Spain on holiday so couldn't add to my family p...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My dau...
  • Maxim
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 271 Views
  • 1 replies
  • 0 likes

remove a saved payment method

I don't see where to delete old, outdated payment methods. I can add a new one but not remove old ones.

  • Visitor
  • I don't see where to delete old, outdated payment methods. I can add a new one but not remove old ones.
  • osornios
  • Spotify Star
  • 2982 Views
  • 1 replies
  • 0 likes
  • 2982 Views
  • 1 replies
  • 0 likes

Payment card different country

I live in Brazil.My cards are German, I am German.I have the Brazilian residency.How to pay?

  • Visitor
  • I live in Brazil. My cards are German, I am German. I have the Brazilian residency. How to pay?
  • osornios
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution United States Not Listed To Change Account Country

PlanPremiumCountryVenezuela???DeviceiPhone 13 and Macbook ProOperating SystemiOS 10 My Question or IssueMy account's country is set to Venezuela as opposed to USA where I have always lived. I am trying to change my payment to a new credit card (since...

  • Visitor
  • Plan Premium Country Venezuela??? Device iPhone 13 and Macbook Pro Operating System iOS 10   My Question or Issue My account's country is set to Venezuela as opposed to USA where I hav...
  • OscarDC
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify logging me out on computer app

Ok, so I use a Chromebook, and have the Spotify app installed. The app keeps on logging me out randomly and not letting me log back in. I have uninstalled and reinstalled the app, but it still will not let me in. I have multiple accounts that I know ...

  • Newbie
  • Ok, so I use a Chromebook, and have the Spotify app installed. The app keeps on logging me out randomly and not letting me log back in. I have uninstalled and reinstalled the app, but it still will n...
  • Joan
  • Moderator
  • 379 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 379 Views
  • 1 replies
  • 1 likes

Kicked out of my account

Plan = FamilyFree/PremiumCountry My Question or Issue Dear Spotify, First I would like to say that I find it odd that you have to login in order to post something in this community. My problem is that i cannot login into my account, so now I had to c...

  • Casual Listener
  • Plan = Family Free/Premium Country     My Question or Issue   Dear Spotify,   First I would like to say that I find it odd that you have to login in order to post somethi...
  • Lsmartin
  • Visitor
  • 1288 Views
  • 4 replies
  • 0 likes
  • Account
  • 1288 Views
  • 4 replies
  • 0 likes