Unrecognised device on connected devices

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Unrecognised device on connected devices

JamieSmall
Regular

I have 3 devices appearing when I look at connect to a device.

1. My Laptop

2. My phone

3. Roku 3

 

 

I have no idea what this roku 3 is, so I Changed my Spotify log in, my faecbook log in and it is still appearing. What is it? How is it there? How do I get rid of it?

 

Premium

UK

 

Device

Macbook Pro early 2015)

 

 

 

My Question or Issue

 

Screen Shot 2019-03-15 at 09.38.26.png
7 Replies

Re: Unrecognised device on connected devices

Rock Star 7
Rock Star 7

Hi there,

 

In order to remove this device, you need to go to this page, find the device you no longer want your Spotify to be connected to and hit "remove".

 

However, if you didn't add this device by yourself it looks like someone may have gained access to your account.  I recommend you to check out this Spotify Answer for the next steps to take.

 

Have a great day :)

BruneliciaRock Star 7
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sickcat99

JamieSmall
Regular

That only shows my mobile phone. Doesn't show the laptop or the mystery device.

Screen Shot 2019-03-15 at 14.10.43.png

Re: sickcat99

Rock Star 7
Rock Star 7

Please, go to this page instead and hit the button "Sign out everywhere" then.

 

Note that you'll need to re-sync to your devices to listen to music offline there again.

BruneliciaRock Star 7
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

sickcat99

JamieSmall
Regular

Done. Still occurring. Also note I changed my passwords and as soon as I signed it, it appeared. 

sickcat99

JamieSmall
Regular

I thought it might be connected over bluetooth or something but that is all turned off.

Re: sickcat99

Rock Star 7
Rock Star 7

Can you tell me if you see this device anywhere you go? It's just sharing the nearby devices that Spotify can connect to, you shouldn't worry about this.

 

Although the bluetooth is turned off, you'll continue to see it because it uses Wi-Fi connection.

 

If you truly want to get rid of Roku, you'll have to access Roku and log out from the device itself.

 

 

Hope this helps

BruneliciaRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: sickcat99

JamieSmall
Regular

I use this laptop at home and work and appears on both networks. No idea what it is... Never even heard of Roku until it appeared on Spotify.

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