Account Hacked Help

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Account Hacked Help

alxeisen
Newbie

Plan

Premium

Country: United States Of America

 

Device

iPhone 10

Operating System

(iOS 10)

 

My Question or Issue

So I recently got my account (alxeisen) hacked. They somehow managed to change my email and password. I can’t access my account at all what so ever. I have no idea how to go upon and solving this. My credit card is associated with this account and I would like to get my account back as soon as possible. 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Account Hacked Help

Rising Star 20 hezorg
Rising Star 20

Hey, @alxeisen 

Welcome to Spotify Community and thanks for contact us here.

About your issue, is imperative that you contact immediately the Customer Team, to recover your account back. Unfortunately, we can't help you here, because as you said, hackers changed your account's email address.

 

You can talk to the Customer Team directly here.

 

Let me know if you need more information or have any other issue.

I hope that you recover your account and continue enjoying Spotify!

 

Best Regards

hezorg (Luan Araújo)

hezorgRising Star 20
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 Reply
Solution!

Re: Account Hacked Help

Rising Star 20 hezorg
Rising Star 20

Hey, @alxeisen 

Welcome to Spotify Community and thanks for contact us here.

About your issue, is imperative that you contact immediately the Customer Team, to recover your account back. Unfortunately, we can't help you here, because as you said, hackers changed your account's email address.

 

You can talk to the Customer Team directly here.

 

Let me know if you need more information or have any other issue.

I hope that you recover your account and continue enjoying Spotify!

 

Best Regards

hezorg (Luan Araújo)

hezorgRising Star 20
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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