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March 31st, I purchased the premium package for Spotify to be online all the time and have unlimited skips etc, the promotion was $0.99 for the first 3 months, and $11.99 every month from then on. I was charged $11.99 when I chose the $0.99 for the first 3 months, not sure of that was the actual process but it doesn't make sense, can you please explain? Also even though I have paid this amount of money the premium subscription hasn't worked on my account, it is still saying the free subscription, why is this?
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Hey again -
Promotional trials are usually for new users that haven't had tried Premium in the past. It usually mentions that on the bottom of the promo, like this.
Do you remember if yours said the same? In that case, it could be that you weren't eligible for that promo trial Premium.
Hope this helped!
K
------------------------------------------------------------------------- Treat others the way you want to be treated! |
------------------------------------------------------------------------- Treat others the way you want to be treated! |
Hey again -
Try logging out in the phone client and logging back in. It could be that it hadn't refreshed your updated info.
Let me know how it worked 🙂
K
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Hey @luc_boyes!
Can you verify you are logging in with the same username that's displayed in your account overview that shows you have a subscription. If the username is all numbers, then that means you are logged in with Facebook. If you log in your account and are still not able to access Premium features, try reinstalling Spotify on all your devices by following these steps.
Let me know how that goes!
@luc_boyes wrote:
Yeah same username not Facebook.
I've already tried reinstalling the app multiple times also 😞 nothing is working for me
@luc_boyes What about the desktop client, does it show Premium or Free? Is it possible that you can get a screenshot from the settings page on the desktop client and this page? Also, can you provide the following information about your devices:
Spotify Desktop Version:
Computer Operating System:
Mobile Spotify Version:
Mobile Operating System:
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