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We are currently not able to redeem this code

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We are currently not able to redeem this code

Esenese

Yesterday I bought a code in a store and when I tried to upgrade this was the message I got... I´ve tried atleast 5 times...

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182 Replies

tori1983

Now it works!! 🙂

meahtenoha

Hi everyone - If you've been unable to redeem a code, please try logging into the www.spotify.com website first. 

 

Then select your username in the top right-hand corner and click 'redeem a code' from the dropdown menu. Signing in first is key here.

 

2012-10-04_1244.png

 

 

Then give redeeming the code another try. 

aurorasoraa

I am still not able to redeem my code!! I have been waiting for almost 24 hours!! First it was the massage" we are currently not able to redeem this code" and now I don`t even get to that point ... Now this massage comes up "

Oops! Something went wrong, please try again or check out our help area" . You haven't helped me yet and now I am very tiered of waiting!!!

David
aurorasoraa - Did you get the email I sent you at all? Check your inbox! If you can't see it there, try looking at your Junk / Spam filters too.
Airhorn Enthusiast

aurorasoraa

David

Can you try sending it to (Snip - Mod) instead???

aurorasoraa

I can't find it.. Try sending it again or to my G-mail:)

David
Done.
Airhorn Enthusiast

aurorasoraa

This code is for three months of Premium right??

 

David
Just deleted your other post - Let's continue troubleshooting your issue over email. I have responded to you.
Airhorn Enthusiast

annastinavsj

Hi, I've tried all morning to redeem my code. What shall I do to be able to?

I've tried in every possible way to do this, but it doesn't work.
Please help me!

 

Icedwarf

I can't eaither redeem my code it says "Oops! Something went wrong, please try again or check out our help area" Please help

lakankiller

I have the same problem, and this isn't the first time it's not working. when will it work again? 😞 

mississippiflas

Have this problem too 😞

fiiali

Have the same problem with two different giftcards, one bought 25 september and one bought today. What too do?

Peter__

This will hopefully be resolved very soon.

Have you tried following the steps posted by the staff member on the previous page? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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fiiali

I just sent them all the card info so hopefully they will help me soon 😃

Sardan

Same problem here, really not happy about this after spending money....

germaness

Yep,,,, one more victim to the count =S

 

Please help Spotify!!!

germaness

by the way, I tried usign Chrome and Explorer,,, cleaned cache and bla bla bla,,, nothing works.

groovyjaxx

I have the same problem. I have bought these giftcard codes and it have worked several times before. But this time it first says that its not working and that I should try again later. I have done this several times. And today when I tried I got to where I can choose what subscription I want, and when I choose 3 months of premium it says that you are unable to accept the code or something like that.

 

I did send a email yesterday but have not gotten a answer yet (I know its a weekend). I have read thru all 10 pages and none of the suggestions here works, I've tried with 4 different browsers and I still get the same answer, I've also tried with my phone. Nothing works.

 

I have been in contact with the admins before about changing from unlimited to premium when I choosed wrong once. Perhaps that's why the codes don't work for me. Because that time a admin did something with my account. I hope I will get an answer soon, otherwise I will just stop paying for a service that have been giving me problems on several occasions.

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