Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Why can i skip songs or pick any song i want to listen to on my PC but on the phone i can only shuffle play and can't skip songs.
I don't have premium.
"Streaming on demand is a Premium-only feature. To play any song, anytime, just upgrade to Premium."
That wasn't my question?
Just informing you that's the reason it doesnt work on your phone 🙂
Why does it work on my pc then?
That's just how Spotify works on mobile. You can play any song on-demand in Desktop and tablet, but not on mobile devices. Check this chart:
I have premium but it won't skip on my phone, what do i do now
You either need to have Premium or be connected to Wifi to skip songs.. one of the ways they encourage you to pay. That and no ads
Hey @dshannon680
Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.
After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.
Hope it helps. 🙂
Cuando estoy en spotify en mi celular, solo puedo hacer unas cuantas cosas en cuenta free, como saltar unas cuantas canciones, y en spotify para PC puedo saltar las canciones que yo quiera, hacer listas, etc, y en el movil estas opciones estan bloqueadas...
por que sera eso, ¿sera que en PC estan desbloqueadas más opciones que en el movil no lo estan?
You could connect your pc's(mac preffered) spotify to your phone then you can skip as many times as you want.
Streaming on-demand is exclusive to Premium users on mobile, while it may be used by Free users on Desktop and Tablet. That's the way Spotify manages this feature.
**bleep**
This isn’t the factually correct answer; however, it seems the likely reason to me at least. On mobile you are often out and about when listening to music (driving, on the school bus, on a run). When you are on spotify for a laptop or pc it’s almost certain that you have wifi. When you have access to wifi you can easily go to YouTube or some other service to listen to anything for free. However, on your phone that would use lots of data most likely and is just inconvenient. So they figure let’s make Spotify for computers, free and open, like a YouTube for music - to attract more people so that when they are on the more restricted, free, mobile version, they will want unlimited access to what they were listening to on their computers. This would entice people to upgrade to premium. Hope this helps.
I actually want to select 'suffle playlist' on desktop app but I cannot - I am not using the premium service. Any ideas on why I can't choose what many people deem to be the 'inferior' option that is present on mobile devices?
Cheers,
no se asi es la vida
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…