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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14798 Views

7 replies

11 likes

Security
  • 14798 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553836 Views

991 replies

116 likes

Account
  • 553836 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131189 Views

74 replies

12 likes

Account
Login
Premium
  • 131189 Views
  • 74 replies
  • 12 likes

Superuser Contribution Familien Account Admin Problem ?

Ich hab meine Cousin eingeladen mit Spotify Premium zu nutzen, jetzt wird mir angezeit das Sie Admin ist? Ich kann zwar mit meinem Account noch einladen etc. aber wieso wird Sie angezeigt ? Ist das ein Bug.

Casual Listener

Ich hab meine Cousin eingeladen mit Spotify Premium zu nutzen, jetzt wird mir angezeit das Sie Admin ist? Ich kann zwar mit meinem Account noch einladen etc. aber wieso wird Sie angezeigt ? Ist das e...

familyuser

Newbie

1036 Views

4 replies

0 likes

Account
Premium
  • 1036 Views
  • 4 replies
  • 0 likes

Unable to log into my account

Hello, I am a spotify premium holder who has been having major difficulties ogging into my account to listen to music. The following error message appears every time I attempt to log in; "Enjoying your trip? To listn abroad for more than 14 days, tel...

Newbie

Hello, I am a spotify premium holder who has been having major difficulties ogging into my account to listen to music.  The following error message appears every time I attempt to log in; "Enjoy...

308 Views

0 replies

0 likes

Account
Login
  • 308 Views
  • 0 replies
  • 0 likes

Change premium account of a device?

Hi guys! We had one premium account, where my daughter's smart phone was one of the three devices. Now we have upgraded to family account. Now she is one of the max. 6 premium accounts. But how can I change her smart phone to her new account w/o loos...

Casual Listener

Hi guys!  We had one premium account, where my daughter's smart phone was one of the three devices.  Now we have upgraded to family account. Now she is one of the max. 6 premium accounts....

226 Views

0 replies

0 likes

Account
Premium
  • 226 Views
  • 0 replies
  • 0 likes

My account doesn't exist, but I can see it.

I tried logging into my Spotify premium account today (worked fine on both my tablet and phone yesterday) now it's saying my log in information doesn't match any existing accounts. I've made a free account and immediately found my old account and am ...

Newbie

I tried logging into my Spotify premium account today (worked fine on both my tablet and phone yesterday) now it's saying my log in information doesn't match any existing accounts. I've made a free a...

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

Hulu

I am logged into spotify under my facebook account and as I am trying log into Hulu, it wont let log in because it says my account doesnt exist when i use the same email that i use for spotify and facebook. how can i solve this?

Newbie

I am logged into spotify under my facebook account and as I am trying log into Hulu, it wont let log in because it says my account doesnt exist when i use the same email that i use for spotify and fa...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Account hacked

I changed password. Signed out every device. Now I can't log in account on my iPhone. And from my laptop every darn song is interrupted.On top: Why is it SO hard to get help from Spotify??

Visitor

I changed password. Signed out every device. Now I can't log in account on my iPhone. And from my laptop every darn song is interrupted. On top: Why is it SO hard to get help from Spotify??

IguanaSetup

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

premium account wont work

My premium account wont work, I signed up with a premium family account under my id. All other family accounts that I have attached to my ID work except mine. It keeps asking me to sign up for premium. I even tried inviting myself but that did not wo...

Newbie

My premium account wont work,  I signed up with a premium family account under my id.  All other family accounts that I have attached to my ID work except mine.  It keeps asking me to ...

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Erro no plano familiar

Senhores bom dia, Estou enfrentando problemas referente ao plano familia, realizei o envio do convite para dois irmãos que moram junto comigo na minha residencia, porém todo o mês que o spotify é renovado eles somem do plano e ao tentar enviar um nov...

Newbie

Senhores bom dia,    Estou enfrentando problemas referente ao plano familia, realizei o envio do convite para dois irmãos que moram junto comigo na minha residencia, porém todo o mês que ...

Kaylamilena

Newbie

317 Views

1 replies

0 likes

Account
Login
Premium
  • 317 Views
  • 1 replies
  • 0 likes

how do i change email address that i use login with facebook

on the webpage account setting. the banner told change on facebook idi already changed primary email address to new address but my spotify account does not sync with facebook account. thanks.

Casual Listener

on the webpage account setting. the banner told change on facebook id i already changed primary email address to new address but my spotify account does not sync with facebook account.   ...

pakpinm

Casual Listener

2654 Views

1 replies

0 likes

  • 2654 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked

We have tried to get contact from spotify through the webform but never received any mail back.My girlfriend's account has been hacked weeks ago.Please resolve this asap. Please let me know which details are required.

Casual Listener

We have tried to get contact from spotify through the webform but never received any mail back. My girlfriend's account has been hacked weeks ago. Please resolve this asap.   Please let me k...

user-removed

Not applicable

563 Views

4 replies

0 likes

  • 563 Views
  • 4 replies
  • 0 likes

Pagamento com o mesmo cartão

Oi meu tinha a conta família e tive problema no cartão e o Spotify volto minha conta para freeestou tentando assinar a conta família cadastrando o mesmo cartão e não está aceitando meu cartão não consigo pagar com o mesmo cartão ou é um erro de siste...

Newbie

Oi  meu tinha a conta família e tive problema no cartão e o Spotify volto minha conta para free estou tentando assinar a conta família cadastrando o mesmo cartão e não está aceitando meu cartã...

613 Views

0 replies

1 likes

Account
  • 613 Views
  • 0 replies
  • 1 likes

No puedo cambiar de país a MÉXICO

Mi cuenta esta como pais por default estados unidos y cuando intento iniciar session desde la computadora no me deja por qiue estoy en México cuando le doy en cambiar a méxico me dice este mail ya esta registrado y no me deja cambiarlo alguna solucio...

Visitor

Mi cuenta esta como pais por default estados unidos y cuando intento iniciar session desde la computadora no me deja por qiue estoy en México cuando le doy en cambiar a méxico me dice este mail ya es...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes

Paying Method

I put in my $30 spotify prepaid card and canceled my premium subscrition with my credit card but I can't buy the subscribtion. How do I use my card as a payment method?

Casual Listener

I put in my $30 spotify prepaid card and canceled my premium subscrition with my credit card but I can't buy the subscribtion. How do I use my card as a payment method?

SilentxMusic

Casual Listener

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Multiple Users accessing Local Files

Hey Guys, I'm sure there is an easy answer, but I'm having trouble with two users and having them both access Local Files from the same PC. My fiance and I have one PC and store all our music on it. I want to add a bunch of this music to Playlists on...

Casual Listener

Hey Guys,   I'm sure there is an easy answer, but I'm having trouble with two users and having them both access Local Files from the same PC.   My fiance and I have one PC and store all...

320 Views

0 replies

0 likes

Account
  • 320 Views
  • 0 replies
  • 0 likes

Trying to upgrade to premium, payment page not loading

Hi I am trying to upgrade from a free trial to a premium account, I get to the page where it will ask me to enter my payment details but all I am getting is a blank screen. I have tried it on Windows, my iphone, my ipad and I cannot go any further. I...

Casual Listener

Hi I am trying to upgrade from a free trial to a premium account, I get to the page where it will ask me to enter my payment details but all I am getting is a blank screen.  I have tried it on...

aimango

Newbie

17716 Views

66 replies

4 likes

  • 17716 Views
  • 66 replies
  • 4 likes

Cannot get spotify premium for student

I am trying to get spotify for student but the website it is not recognizing me as student. How can I solver this?

Newbie

I am trying to get spotify for student but the website it is not recognizing me as student. How can I solver this?

273 Views

0 replies

0 likes

  • 273 Views
  • 0 replies
  • 0 likes

Problema após uso de teste Premium

Após acabar os dias de teste da conta Premium, não consigo mais escutar nenhuma música que não seja aleatória....Qual a solução?

Newbie

Após acabar os dias de teste da conta Premium, não consigo mais escutar nenhuma música que não seja aleatória.... Qual a solução?

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Can't remember email or username

I can't remember the username or email for my account. I do know the password. A series of events resulted in me only being logged in on ps4. The name displayed on ps4 Spotify isn't actually the username. How do I get the username or email.

Newbie

I can't remember the username or email for my account. I do know the password. A series of events resulted in me only being logged in on ps4. The name displayed on ps4 Spotify isn't actually the user...

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

Recently Played list

How do I get rid of" artist radio" and "album radio" on my"Recently Played" list?

Newbie

How do I get rid of" artist radio" and "album radio" on my"Recently Played" list?   

Jollof

Composer

841 Views

1 replies

0 likes

Premium
  • 841 Views
  • 1 replies
  • 0 likes

Premium playlists

If a family member already has a premium account with downloaded playlists, and they are invited to a family premium account, what happens to their playlists?

Newbie

If a family member already has a premium account with downloaded playlists, and they are invited to a family premium account, what happens to their playlists?

Jollof

Composer

302 Views

1 replies

0 likes

Premium
  • 302 Views
  • 1 replies
  • 0 likes