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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14801 Views

7 replies

11 likes

Security
  • 14801 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553868 Views

991 replies

116 likes

Account
  • 553868 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131192 Views

74 replies

12 likes

Account
Login
Premium
  • 131192 Views
  • 74 replies
  • 12 likes

Solved!! Não consigo fazer login

Tenho há anos uma conta no Spotify criada a partir do meu perfil no Facebook. Mas agora estou tentando fazer login tanto pelo browser, quanto pelo app desktop e não consigo. Recebo a mensagem: "You do not have a Spotify account connected to your Face...

Casual Listener

Tenho há anos uma conta no Spotify criada a partir do meu perfil no Facebook. Mas agora estou tentando fazer login tanto pelo browser, quanto pelo app desktop e não consigo. Recebo a mensagem: &nbsp...

playlistorama

Casual Listener

4150 Views

2 replies

0 likes

Account
Login
  • 4150 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant find my account

I created an account months ago using an email address i used for a job i quit a while back. I dont remember the email address i used and definetly dont remember any of my log in info. But ive still been charged for the last 3 months. How can i go ab...

Newbie

I created an account months ago using an email address i used for a job i quit a while back. I dont remember the email address i used and definetly dont remember any of my log in info. But ive still ...

FabianS_Bogota

Roadie

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Charged

Hi there,I was using a student account for a couple years now and paying the student price for premium. My family recently upgraded to the family premium a few days ago and added me as a member to that. Unfortunately, I was still charged for my stude...

Newbie

Hi there, I was using a student account for a couple years now and paying the student price for premium. My family recently upgraded to the family premium a few days ago and added me as a member to ...

FabianS_Bogota

Roadie

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Solved!! My Account keeps getting stolen?

My Spotify account keeps being stolen and it's really scaring me as to what else is being messed with because of it like my facebook or even Emails. I've changed the password on all of them already and still someone keeps deleting my playlists, creat...

Casual Listener

My Spotify account keeps being stolen and it's really scaring me as to what else is being messed with because of it like my facebook or even Emails. I've changed the password on all of them already a...

twombley

Newbie

2456 Views

3 replies

0 likes

  • 2456 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution facebook deleted . logged out from al devices . stil charging me for premium acc

hello , so i deleted my facebook completely , now i cant log in to the account anymore and the email adres i used on facebook i also use on spotify but when i log in it does not say that im conected to facebook or that i have a premium account . i ca...

Newbie

hello ,  so i deleted my facebook completely , now i cant log in to the account anymore and the email adres i used on facebook i also use on spotify but when i log in it does not say that im co...

FabianS_Bogota

Roadie

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution tv auto activated

Last night i woke up around 03:15 gmt+1 to very loud music coming from my android tv with spotify. Besides not being a very pleasant way to wake up, i am very worried that maybe it was activated by someone from the internet.I have changed my password...

Newbie

Last night i woke up around 03:15 gmt+1 to very loud music coming from my android tv with spotify. Besides not being a very pleasant way to wake up, i am very worried that maybe it was activated by s...

FabianS_Bogota

Roadie

451 Views

1 replies

0 likes

Security
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't sign out of BMW ConnectedDrive

Hello, So I used my iPhone to connect to a rented BMW via ConnectedDrive. My spotify account was syncronised to the car, worked great.But I forgot to sign out when I returned the car. Now I'm getting other users of the car using my account. They even...

Newbie

Hello,  So I used my iPhone to connect to a rented BMW via ConnectedDrive. My spotify account was syncronised to the car, worked great. But I forgot to sign out when I returned the car. Now I'...

FabianS_Bogota

Roadie

3416 Views

1 replies

0 likes

Login
Other
  • 3416 Views
  • 1 replies
  • 0 likes

playlists and libraries constantly being deleted and replaced by random music.

So i have been a subscriber for years now. Use spotify from my phone for music when driving and on the ps4 for music wile playing games. For some reason my music in both my phone and ps4 keeps being deleted and replaced. Have no idea why but im not r...

Newbie

So i have been a subscriber for years now. Use spotify from my phone for music when driving and on the ps4 for music wile playing games. For some reason my music in both my phone and ps4 keeps being ...

290 Views

0 replies

1 likes

  • 290 Views
  • 0 replies
  • 1 likes

Superuser Contribution spotify app wasn't working

spotify app wasn't working...deleted then restored app...now lost Premium playlists/info

Newbie

spotify app wasn't working...deleted then restored app...now lost Premium playlists/info

FabianS_Bogota

Roadie

385 Views

1 replies

0 likes

Premium
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline

I cant get access to my account after the latest update of my iphone. I can only listen to the latest playlist. If i press the button in the right corner nothing happens. Why?? EVa

Casual Listener

I cant get access to my account after the latest update of my iphone. I can only listen to the latest playlist. If i press the button in the right corner nothing happens. Why?? EVa

FabianS_Bogota

Roadie

341 Views

1 replies

0 likes

Account
Premium
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email not connecting?

I am connected with facebook and I tried to create a password with my username and when I click the button that says "Send email to set password" it tells me that my email address isn't avaliable. And my facebook email won't show up.

Newbie

I am connected with facebook and I tried to create a password with my username and when I click the button that says "Send email to set password" it tells me that my email address isn't avaliable. An...

FabianS_Bogota

Roadie

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay more than I should

Every month, I'm charged with 9.99 euros of the the regular Premium offer, but on the day before usual payment, I get charged with addictional 4.99 euros. Has anyone had the same problem? If so, could you help me getting rid of it? Thanks in advance.

Newbie

Every month, I'm charged with 9.99 euros of the the regular Premium offer, but on the day before usual payment, I get charged with addictional 4.99 euros. Has anyone had the same problem? If so, coul...

FabianS_Bogota

Roadie

236 Views

1 replies

0 likes

Account
Other
Premium
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abo fees

I applied yesterday for a test month the 'premium' version. today I got charged with the monthly fees. Could you please check what went wrong? Many thanks Yolanda

Newbie

I applied yesterday for a test month the 'premium' version. today I got charged with the monthly fees. Could you please check what went wrong? Many thanks Yolanda  

FabianS_Bogota

Roadie

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Connecting a facebook account

Hello, I have a problem, when i try to connect my spotify account to facebook i'm being redirected to facebook page, where I'm supposed to allow spotify some things and then i get redirectied back to spotify page which says that an error has occured,...

Newbie

Hello,  I have a problem, when i try to connect my spotify account to facebook i'm being redirected to facebook page, where I'm supposed to allow spotify some things and then i get redirectied ...

224 Views

0 replies

0 likes

Account
  • 224 Views
  • 0 replies
  • 0 likes

Superuser Contribution Facebook abgemeldet (seit langem), jetzt Acc unabhängig

Hallo Community, ich bin seid einem Jahr Facebooklos und habe Spotify aber weiterhin in der Premiumvariante genutzt (über Telekom). Aufgrund meiner aktuellen Vertragsverlängerung ist mein Spotify Abo geschmissen worden und ich muss mir dieses nun wie...

Visitor

Hallo Community,   ich bin seid einem Jahr Facebooklos und habe Spotify aber weiterhin in der Premiumvariante genutzt (über Telekom). Aufgrund meiner aktuellen Vertragsverlängerung ist mein Sp...

FabianS_Bogota

Roadie

338 Views

1 replies

0 likes

Account
Login
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to update payment details

My credit card was recently canceled and I have received a new one. I'm trying to update my payment details and on multiple devices whenever I try to update my payment details, I enter my information and hit continue and the button grays out and is s...

Newbie

My credit card was recently canceled and I have received a new one.  I'm trying to update my payment details and on multiple devices whenever I try to update my payment details, I enter my infor...

FabianS_Bogota

Roadie

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Updating payment while abroad

Hello, I'm from the U.S. and currently live in Peru. My Spotify payment was working fine for a few months and it recently stopped working. It made me change my country but it won't take my card due to it not being from Peru. Any one else ever experie...

Casual Listener

Hello,   I'm from the U.S. and currently live in Peru. My Spotify payment was working fine for a few months and it recently stopped working. It made me change my country but it won't take my c...

rsorens

Casual Listener

339 Views

2 replies

0 likes

  • 339 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me cobran 2 Veces al mes

he estado realizando seguimiento a mi cuenta y me he dado cuenta ya que me realizan doble cobro y no hay manera de contactar a ningún funcionario para que me de respuesta sobre está situación. ..me realizan los cobros los dias 30 y los 14 de cada mes...

Newbie

he estado realizando seguimiento  a mi cuenta y me  he dado cuenta ya que me  realizan doble  cobro y no hay manera de contactar a ningún funcionario para que  me de respuest...

FabianS_Bogota

Roadie

379 Views

1 replies

0 likes

Account
  • 379 Views
  • 1 replies
  • 0 likes

I can’t login and can’t reset password

Spoiler (Highlight to read) I’ have a premium subscription, linked to the email jsage5@yahoo.comcan’t reset my password because it says that there is no account linked to this email, BUT IM POSITIVE IT IS BECAUSE I GET MY SPOTIFY RECEIPTS FROM THAT E...

Visitor

  I’ have a premium subscription, linked to the email jsage5@yahoo.com can’t reset my password because it says that there is no account linked to this email, BUT IM POSITIVE IT IS BECAUSE I GE...

user-removed

Not applicable

261 Views

1 replies

0 likes

Account
Other
Premium
Security
Subscription
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook log in problem

I have my Facebook account as main account for premium family. However I logged out on my android app to prepare for changing device, however I could not log back in and keep asking for changing Facebook password?what can I do now since I could not e...

Newbie

I have my Facebook account as main account for premium family. However I logged out on my android app to prepare for changing device, however I could not log back in and keep asking for changing Face...

FabianS_Bogota

Roadie

236 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 236 Views
  • 1 replies
  • 0 likes