Why does Spotify continue to STEAL credit card information?!

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Why does Spotify continue to STEAL credit card information?!

sugo
Casual Listener

I was just notified by my bank that there was a suspicious charge of on my credit card and when I looked up the details, I found that Spotify had charged me $9.99 (which I certainly did not authorize!).  I NEVER even gave you guys my credit card information, address, etc.  I only signed up with an email address and made up a password 3 days ago for a free trial!  When I looked this issue up in the wider online community, I found similar complaints and practices going back, ongoing, at least 3 years!  Please clear the air here and let us know why people are still being schemed by your company.  

2 Replies

Amarro
Community Legend

Hello and welcome to the Spotify Community!

But where is something wrong with this? if someone signs up for a payment he needs to pay :D. BTW. im not a spotify employee, this is my personal opinion.
But anyway, you should get in contact with the customer support by using this contact form or via Twitter @spotifycares.

When you receive the automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible and don't forget to check your Spam-Email's as well ;).
Spotify should answer you within the first 24 Hours.

 

 

 

If they don't reply to you, please write heare your Case Number so i'll lead this to the spotify team.

 



Have a nice day and thank you very much for you patience! 🙂

 

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

sugo
Casual Listener

You're right, if I had selected a membership contract, I understand I need to pay the bill.  However, I only opted for their free service with all the ads and limitations, and to my understanding, I don't owe them any money.  That is still skirting the issue - why do they even have credit card information that I never gave them?!

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