Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Won't let me log in

Won't let me log in

I have been having this problem for a while now. I feel like it is important to know that this problem has been occuring accross all platforms, on my PC, Mac and iPhone. I also have Spotify Premium on the account. The problem I have is that I can't use spotify, I can log on and as long as I am offline I can use offline features. However once there is an internet connection spotify logs me out and gives me the red error box saying "Username or password incorrect (Error code: 3)". I had to make this account to post this, this account can log in fine but not my other.

Reply
1 Reply

Hi @orcrypt65899!

 

Thanks for coming to the Community for help.

 

Could you try logging in with your username instead of your email? Let us know if this does the trick.

 

We'll see what else we can suggest. 

 

Anyk17

Suggested posts