Is the year in music different this year? Last year, it told me my top artists by season, my top albums of the year, first song I listened to all year, and a bunch of stuff.. This year it told me my total minutes, gave me my top 100 playlist and that's pretty much it 😞
Solved! Go to Solution.
We understand there are a lot of questions around Wrapped – this year’s take on Year in Music. So we’ve put together the following FAQ to help clear up any confusion!
What is Wrapped?
Wrapped is this year’s answer to Year in Music. It consists of three different things:
Why didn’t I get a Wrapped email?
To receive an email, you needed to meet the following criteria:
Update: We’ve finished rolling out a new batch of Wrapped emails. If you still haven’t gotten yours, it may be due to one of the reasons listed above. You can also check Browse for the "Your Top Songs 2016" personalised playlist.
Why did you change Year in Music?
We’d hoped to reach more people with this year’s campaign and we believe we have. We also really appreciate all the feedback you’ve given us here in the Community. We’re taking it all on board for next year.
Lost all the interest trying to lighten up you how you made added value for yourself from a customers view, just gave up with you, you guys won (by losing us. So I don't see you really winning here).
I just cannot understand how you don't seem to have any basic instincts about good customer service with this one.. By at least admitting that there's a chance you did miscalculate the situation.
No, you are saying that the one's who already knew about your statistic opportunities here and who can actually build their own bleeping playlists because of active using of your service. Those are the one's you don't want to serve anymore here. For the sake of the one's who in that case, might not even really have any use for that stuff. I do believe that there are large masses (newer, younger and older customers) out there who don't know how to use your last years web app, or that it even did exist, AS you aren't really that good at informing your customers (as seen with this 'email notifications' fiasco).
Last year you had tons loads of attention on social media cuz of your interested and active users shared their stats for their friends, that's how it started to spread. That's how you gain some of the customers here as you can read from the feedback.
So you had them and you had their money already, why do anything more here then.. You still have tons of this feedback, it seems like you own them. (Or would you owe them? Depends of the point of view.)
I went looking for my year in music this morning and all I could find was just generic stuff with a top songs playlist. Confused, I started looking for answers, however it seems I am 3/4 weeks too late!
I can't believe what I've been reading here and across certain threads of the Spotify community. Like many people, I was looking forward to the year in music feature and, as I remember from 2 years ago, it was the positive social media reaction that brought my attention to it and so I went looking for it on my Spotify profile page. I was amazed at the detail of this feature, it was amazing!
There was no talk of ever having to opt in for e-mails and yet here I am finding out - too late - that there is no way of receiving the information. How frustrating and annoying! All these loyal customers who have lost out. It is baffling that Spotify think have reached more people, when it is obvious they haven't! Why not send the link to those who have opted in for e-mails and then allow those who haven't to access it as in previous years? That way you reach EVERYONE!
This could be a genuine mistake, or on a more cynical level, they are punishing people who opt out of e-mails in order for them to increase the number of people that receive their e-mails. I doubt we will find out the truth...
Well Spotify, I have opted in for your 'news & offers' and I am looking forward to an apology e-mail over this. In the meantime, I will try Apple music's free trial period and see how I get on.
I really hope that you can resend out this summary for everyone. If not, create an side site with possibility to manual enter mail adress and get stats sent.
The new "Year in Music" is great and all, but what about my own personal year in music? But...
I really liked the 2015 (user's) Year in Music (I even saved screenshots of the images so that I could do a comparison once 2016 came out). The stats were awesome, it could have been expanded on (one thing I would have liked to see was "you listened to X# of new artists: here they are ___").
I don't know about anyone else... but I'm not thrilled with having to go to a third party (Last.fm) to see my year in music, but at least I had it scrobbling... so if you need me, I'll be over there - looking at my music stats for 2016.