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Is the year in music different this year? Last year, it told me my top artists by season, my top albums of the year, first song I listened to all year, and a bunch of stuff.. This year it told me my total minutes, gave me my top 100 playlist and that's pretty much it 😞
Solved! Go to Solution.
We understand there are a lot of questions around Wrapped – this year’s take on Year in Music. So we’ve put together the following FAQ to help clear up any confusion!
What is Wrapped?
Wrapped is this year’s answer to Year in Music. It consists of three different things:
Why didn’t I get a Wrapped email?
To receive an email, you needed to meet the following criteria:
Update: We’ve finished rolling out a new batch of Wrapped emails. If you still haven’t gotten yours, it may be due to one of the reasons listed above. You can also check Browse for the "Your Top Songs 2016" personalised playlist.
Why did you change Year in Music?
We’d hoped to reach more people with this year’s campaign and we believe we have. We also really appreciate all the feedback you’ve given us here in the Community. We’re taking it all on board for next year.
Why wouldn't you do the Year In Music site in addition to the email? We all get a ton of email, and many of us opt out of spam, so the way you've set it up makes one of our favorite features unobtainable. This is really disappointing.
Good job! By reaching more people you made your dedicated users pissed off and lost some long-time subscribers.
Maybe you should replace some of the employees who think ideas like these are good, instead of replacing beloved features. Those employees obviously do not konw what the community wants.
I really hope they will do it better next year. It's just ridiculous that they can't resend it. I think my 12 premium payments per year should be sufficient for an email...
We’d hoped to reach more people with this year’s campaign and we believe we have.
Nope. Sorry, gonna have to call bull**bleep**.
I know last year I discovered my "Year in music" because friends were posting theirs on twitter and facebook. I immediately did the same... to a LOT of people who never used spotify and really liked seeing that information.
The only thing people are sharing this year.. how they can't get theirs. SO, you may 'believe' you have in the post-truth era... but that's all it is.. belief because it's certainly not accurate.
"We wanted to reach more people" How stupid do you think your users are that you would insult their intelligence like that? Explain to me how selectively sending something to a subset of users with zero notice reaches more people than making it available to ALL users from the app?
OR you made a grevious error in underestimating the popularity of the feature and/or decided you could nickel/dime people by forcing an email address out of them. I hope a few extra spam emails are worth all the bad publicity and lost accounts to your company. At least we can rest assured someone was fired over this. What a cluster**bleep**
Lost all the interest trying to lighten up you how you made added value for yourself from a customers view, just gave up with you, you guys won (by losing us. So I don't see you really winning here).
I just cannot understand how you don't seem to have any basic instincts about good customer service with this one.. By at least admitting that there's a chance you did miscalculate the situation.
No, you are saying that the one's who already knew about your statistic opportunities here and who can actually build their own bleeping playlists because of active using of your service. Those are the one's you don't want to serve anymore here. For the sake of the one's who in that case, might not even really have any use for that stuff. I do believe that there are large masses (newer, younger and older customers) out there who don't know how to use your last years web app, or that it even did exist, AS you aren't really that good at informing your customers (as seen with this 'email notifications' fiasco).
Last year you had tons loads of attention on social media cuz of your interested and active users shared their stats for their friends, that's how it started to spread. That's how you gain some of the customers here as you can read from the feedback.
So you had them and you had their money already, why do anything more here then.. You still have tons of this feedback, it seems like you own them. (Or would you owe them? Depends of the point of view.)
Lol sorry about that, just errors everywhere, I'm done here now.
tbh... the person that thought sending this out as a email needs to get bitchslapped... this isnt 1998 anymore..... i guess the person(s?) that thought THIS would be a good idea watched "you've got mail" too many times. People have enough spam as it is so they opt out of ad mails.... im baffled how you can **bleep** up such a beloved feature... there were so many ways to make it better but you found the only way to **bleep** off people and cripple an awesome feature.... *sigh*
its really frustrating
will they be sending out another email this year????
This is the worst, i got premium 1 january for ONLY this reason. Otherwise i'd listen to my music elsewere. The fact that you have to get it by mail is idiotic, why not let us see it in the app or spotify page after logged in. Didn't have my notifications on (since i dont want the get alot of unwanted mail) until today. The least you can do is to re-send the god darn mail now that we know. If not i'll cancel my premium for sure.
Hey Spotify, I'm sorry to say you can suck my **bleep**. I've been paying a monthly subscription since 2015 and Year On Music really matters to me. Like I've even done a bet with a friend to see who gets more minutes. 2014's was really good, 2015's was amazing and 2016's... Wrapped? What the **bleep**? You say it's the 'answer to year in music'. No it's not. If YIM took a **bleep** it would be 'Wrapped'. I can't even see the international most played! I can only see Spain's. Ugh. No stats for me? I've given you a lot of money and I'm not feeling that well with the service. Improve or RIP. Sorry.
I am beyond disappointed. I have had the Email Offers notification checked off and have been a member of Spotify since mid January of this year, and have gotten emails from Spotify all year long... but this one email has not been sent to me and I can't see my stats for 2016.
I was really looking forward to this and met all the requirements to recieve this email, yet I'm still not getting it. This makes no sense, I must be missing something.
This is unbelievable! The old year in music with all the statistics is one of the reasons I use Spotify and not something like apple music. I'm very disappointed
i wanted to throw another dissatisfied opinion into the mix. how was anyone supposed to know they were going to send an email? i like many others opted out of promo emails. now i'm being told "we're sorry, you will never see it now, better luck next year". what a joke!
Thanks for the info Rorey. I've opted into news and offers emails. Now I will hope to receive the blast next week. However, I think it is rather redundant to limit this feature to users who subscribe to emails. It would be great to see Spotify make this feature available to users who go seeking it out.
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