Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83455 Views

29 replies

0 likes

  • 83455 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104550 Views

10 replies

3 likes

Account
Login
  • 104550 Views
  • 10 replies
  • 3 likes

I lost money because of Spotify´s mistake and they refuse to help

I received an email from Spotify (hello@spotify.com), informing me which artists are going to give concert in the city where I live (Berlin). On top of the list was a Turkish rock band which I really love, called "Vega", with a banner pic of the lead...

Casual Listener

I received an email from Spotify (hello@spotify.com), informing me which artists are going to give concert in the city where I live (Berlin). On top of the list was a Turkish rock band which I really...

696 Views

0 replies

0 likes

  • 696 Views
  • 0 replies
  • 0 likes

Paid for premium twice on 1 account

On December 15, 2017, Spotify premium was charged.but 3 days later (18.12.2017) Spotify again got premium money from me.Please send me money.

Regular

On December 15, 2017, Spotify premium was charged. but 3 days later (18.12.2017) Spotify again got premium money from me. Please send me money. 

Robert_W

Community Legend

1484 Views

11 replies

0 likes

  • 1484 Views
  • 11 replies
  • 0 likes

Reset my password

Hi.I have a premium account with a certain email adress. I would like to reset the password of that account, but i don't receive the email to reset my password. I checked my spam folder but nothing. I would like to know if there is another way to res...

Visitor

Hi. I have a premium account with a certain email adress. I would like to reset the password of that account, but i don't receive the email to reset my password. I checked my spam folder but nothing...

368 Views

0 replies

0 likes

Account
  • 368 Views
  • 0 replies
  • 0 likes

Premium and not able to get into account

I appreciate subscribed for a premium trial, I had to sign into my account again and I forgot in the email in the username I was using. I can't get into the account and I don't want to pay for Premium and I'm not going to use.

Newbie

I appreciate subscribed for a premium trial, I had to sign into my account again and I forgot in the email in the username I was using. I can't get into the account and I don't want to pay for Premiu...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

Problems with Premium Acc

I payed for my premium account 4 days ago but I cant do anything with my acc theres always a message that says that i havent payed yet. I contacted the company that menages the Payments and they confirmed my payment. I got the confirmation e-mail as ...

Casual Listener

I payed for my premium account 4 days ago but I cant do anything with my acc theres always a message that says that i havent payed yet. I contacted the company that menages the Payments and they conf...

marvinheider

Casual Listener

1035 Views

4 replies

0 likes

  • 1035 Views
  • 4 replies
  • 0 likes

Forgot password and email for premium

I have a free and premium account. I dont remember my password or email I used for premium.I cant access my premium account my user name for premium is Lithiumrap.I want to delete my free account under and add my premium to that email anyone know wh...

Newbie

I have a free and premium account. I dont remember my password or email I used for premium.I cant access my premium account my user name for premium is Lithiumrap.I want to delete my free account und...

IguanaSetup

Community Legend

528 Views

1 replies

0 likes

Premium
  • 528 Views
  • 1 replies
  • 0 likes

Since middle of December until today i have been charged 3x $9.99 for my fee n i shouldnt have to

Since THE middle of december until todays date i have paid $9.99 3× and i want to know why and i believe at least one of those payments should b returned or i should b paid up until end of February whatever os easiest for your company to do but i hon...

Newbie

Since THE middle of december until todays date i have paid $9.99 3× and i want to know why and i believe at least one of those payments should b returned or i should b paid up until end of February w...

Tom

Community Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

lost account

hi ! I did a secundary account with a fake email address, my phone droped in water and now is chaging me the monthly payments for the service, how can I stop the payments if I am not able to log in ???

Newbie

hi ! I did a secundary account with a fake email address, my phone droped in water and now is chaging me the monthly payments for the service, how can I stop the payments if I am not able to log in ?...

Tom

Community Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

lost all of my playlists

Hello, Recently, I logged into another ipad and i lost all of my playlists on all of my devices. cant seem to figure out why...any ideas

Newbie

Hello,   Recently, I logged into another ipad and i lost all of my playlists on all of my devices. cant seem to figure out why...any ideas

Tom

Community Legend

419 Views

2 replies

0 likes

  • 419 Views
  • 2 replies
  • 0 likes

Sudden login problem

Hi there, Hope for some help, thanks in advance.The problem I'm experiencing happened suddenly after 3 weeks of not using spotify online (was using offline playlist during that time). I'm a premium user, was away and when I finally got online, the sp...

Visitor

Hi there,   Hope for some help, thanks in advance. The problem I'm experiencing happened suddenly after 3 weeks of not using spotify online (was using offline playlist during that time). I'm ...

Tom

Community Legend

512 Views

1 replies

0 likes

Account
Login
  • 512 Views
  • 1 replies
  • 0 likes

Solved!! Private playlists showing in public playlists section.

Hi there, I have several playlists which are marked as private showing in my public playlists section. I can't set them to private as they already state that they are private (so the only option available is 'make public'). I've tried deleting some o...

Casual Listener

Hi there,   I have several playlists which are marked as private showing in my public playlists section. I can't set them to private as they already state that they are private (so the only op...

patriciap

Newbie

8597 Views

4 replies

0 likes

Playlists
Private playlist
Public Playlists
  • 8597 Views
  • 4 replies
  • 0 likes

Eliminar Cuenta

Hola, me gustaria saber como eliminar mi cuenta de Spotify para siempre. La cree con facebook. Gracias.

Newbie

Hola, me gustaria saber como eliminar mi cuenta de Spotify para siempre. La cree con facebook. Gracias.

646 Views

0 replies

0 likes

  • 646 Views
  • 0 replies
  • 0 likes

Spotify family but different country

Hello, I've currently moved to Ireland for my studies, and would like to join a Family Plan for my cousin who is in Malaysia. When I enter the invite code, I get this message: "We couldn't add you to the Family plan as your account needs to be based ...

Newbie

Hello,   I've currently moved to Ireland for my studies, and would like to join a Family Plan for my cousin who is in Malaysia. When I enter the invite code, I get this message: "We couldn't a...

kkinski

Casual Listener

69631 Views

37 replies

14 likes

Premium
Subscription
  • 69631 Views
  • 37 replies
  • 14 likes

Language change!

I see from the community page that after 4 Years, Spotify are still ignoring the problem of Important messages/updates being sent in the language of the country of residence as opposed to the language the subscriber speaks! Examples are messages in C...

Newbie

I see from the community page that after 4 Years, Spotify are still ignoring the problem of Important messages/updates being sent in the language of the country of residence as opposed to the languag...

417 Views

0 replies

1 likes

  • 417 Views
  • 0 replies
  • 1 likes

spotify artist verification

i am artist on spotify and cant log into my own artist profile i had to make another one with the same name , also my account should be verified , i need help , thank you very much - dylie dollas @dyliedollas

Newbie

i am artist on spotify and cant log into my own artist profile i had to make another one with the same name , also my account should be verified , i need help , thank you very much - dylie dollas @dy...

Maxim

Spotify Star

642 Views

1 replies

0 likes

  • 642 Views
  • 1 replies
  • 0 likes

Logging In While Abroad

I'm currently traveling and the first couple of days Spotify worked fine. However, after a couple of days, I wasn't allowed to log into my account.

Newbie

I'm currently traveling and the first couple of days Spotify worked fine. However, after a couple of days, I wasn't allowed to log into my account.

Maxim

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Solved!! Logging in with my email works but not my username

For some weird reason spotify will let me log in using my email but not my username. Help?

Newbie

For some weird reason spotify will let me log in using my email but not my username.   Help?

Noah

Spotify Star

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Premium for Family

Hi! My account for Premium for Family members is blank/ empty...Information previously entered is no longer displayed.Why?When I click Want to add or remove members? and press GOthe site is blank/empty...Web Site Problems?

Casual Listener

Hi! My account for Premium for Family members is blank/ empty...Information previously entered is no longer displayed. Why? When I click Want to add or remove members? and press GO the site i...

lac6imd7wj6uj8n

Casual Listener

759 Views

6 replies

0 likes

  • 759 Views
  • 6 replies
  • 0 likes

Shuffle not working as intended, wtb fix.

https://community.spotify.com/t5/Desktop-Windows/Shuffle-function-not-working-for-big-playlists/td-p/4294757https://community.spotify.com/t5/Desktop-Windows/Shuffle-Sucks/td-p/1719468https://community.spotify.com/t5/Desktop-Windows/Will-you-fix-the-s...

Regular

https://community.spotify.com/t5/Desktop-Windows/Shuffle-function-not-working-for-big-playlists/td-p/4294757 https://community.spotify.com/t5/Desktop-Windows/Shuffle-Sucks/td-p/1719468 https://comm...

kartselyanski96

Regular

755 Views

1 replies

0 likes

shuffle
  • 755 Views
  • 1 replies
  • 0 likes