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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81323 Views

9 replies

2 likes

Account
Login
  • 81323 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656141 Views

13 replies

4 likes

Account
  • 656141 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737077 Views

18 replies

29 likes

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  • 18 replies
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Regular

<email removed by mod>

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
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playlists

does any one know how to get a playlist from one account to another

Newbie

does any one know how to get a playlist from one account to another

164 Views

0 replies

0 likes

  • 164 Views
  • 0 replies
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Connecting and it signing me off

I have been paying customer for over a year. In that time I've had you uninstall Spotify and reinstall it with all of my songs which I have a 2000 song playlist. Just this week I have had to erase it and start all over again and I am sick of it Spoti...

Regular

I have been paying customer for over a year. In that time I've had you uninstall Spotify and reinstall it with all of my songs which I have a 2000 song playlist. Just this week I have had to erase it...

217 Views

0 replies

0 likes

Account
  • 217 Views
  • 0 replies
  • 0 likes

I just got a "Welcome to Spotify" email and I'm already a member

I got two emails today - one asking me to confirm my new subscription (I did not click) and one welcoming me to spotify. I signed up for Spotify using Facebook two or three years ago and these are registered using my gmail address. What's going on?

Newbie

I got two emails today - one asking me to confirm my new subscription (I did not click) and one welcoming me to spotify. I signed up for Spotify using Facebook two or three years ago and these are re...

1430 Views

0 replies

0 likes

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  • 0 replies
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Facebook connection fail

Hi.My problem is that im trying to connect my facebook with my spotify through the desktop app, and it says im connected, but im not. I have tried to reconnect a couple of times and it doesn't work. And at the website, there is no facebook connection...

Newbie

Hi. My problem is that im trying to connect my facebook with my spotify through the desktop app, and it says im connected, but im not. I have tried to reconnect a couple of times and it doesn't work...

220 Views

0 replies

0 likes

Account
Other
Premium
  • 220 Views
  • 0 replies
  • 0 likes

Problem with my paymet

I'm receiving emails saying that is a problem with my payment, but i'm being charged on the credit card bill.I'm paying but Spotify says that soon my account is going to be closed!

Newbie

I'm receiving emails saying that is a problem with my payment, but i'm being charged on the credit card bill. I'm paying but Spotify says that soon my account is going to be closed!

169 Views

0 replies

0 likes

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  • 0 replies
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Account Hacking

They are hacking my account, what can I do? My account is linked to my Facebook account

Newbie

They are hacking my account, what can I do? My account is linked to my Facebook account

177 Views

0 replies

0 likes

  • 177 Views
  • 0 replies
  • 0 likes

Account Gone, playlist gone

I had a family account that I believe was hacked. I used a live chat option yesterday to connect with someone to fix it. They told me that they will add my actual e-mail to my old account and then log me off facebook and delete my subscription. When ...

Newbie

I had a family account that I believe was hacked. I used a live chat option yesterday to connect with someone to fix it. They told me that they will add my actual e-mail to my old account and then lo...

184 Views

0 replies

0 likes

  • 184 Views
  • 0 replies
  • 0 likes

Why can't i log in?

Hi! I'm from Romania! Why can't I use spotify? Is it a bug? Or is it because spotify isn't allowed here?

Newbie

Hi! I'm from Romania! Why can't I use spotify? Is it a bug? Or is it because spotify isn't allowed here? 

247 Views

0 replies

0 likes

  • 247 Views
  • 0 replies
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Account hacked? Changed to family and members added that I don't know

Hello Spotify! On Nov 29, I received an email "Welcome to Spotify Family" - I never changed my subscription. I went into my account this morning, and my subscription had been updgraded (I have since downgraded it back to premium) and three people wer...

Newbie

Hello Spotify!   On Nov 29, I received an email "Welcome to Spotify Family" - I never changed my subscription. I went into my account this morning, and my subscription had been updgraded (I ha...

201 Views

0 replies

0 likes

  • 201 Views
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I transferred colleges, how do I update to change my student email?

I am no longer attending the college I signed up for this discount with, how do I change what email I have so when that email expires i can continue to get the discount? thank you.

Newbie

I am no longer attending the college I signed up for this discount with, how do I change what email I have so when that email expires i can continue to get the discount? thank you.

235 Views

0 replies

0 likes

  • 235 Views
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Can't log in

Can't log in it keeps telling me my password wrong and and I can't get into my email

Newbie

Can't  log in it keeps telling me my password wrong and and I can't  get into my email

194 Views

0 replies

0 likes

  • 194 Views
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spotify family

Bonjour,Je cherche a creer un deuxieme compte sur une autre de mes adresses mail mais chaque fois que je clique sur le lien de l'invitation, je reviens a mon compte d'origine et ne peux donc pas creer le nouveau!Comment faire svp?

Newbie

Bonjour, Je cherche a creer un deuxieme compte sur une autre de mes adresses mail mais chaque fois que je clique sur le lien de l'invitation, je reviens a mon compte d'origine et ne peux donc pas cr...

186 Views

0 replies

0 likes

  • 186 Views
  • 0 replies
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Rogers & Rogers

I signed up for the free 6-month Rogers Spotify Premium plan when I got a new phone contract in May. On Nov 15th (six months later) I was charged $19.99 from Rogers for "Spotify Premium Subscription" which I don't even have. I am unhappy about this c...

Newbie

I signed up for the free 6-month Rogers Spotify Premium plan when I got a new phone contract in May. On Nov 15th (six months later) I was charged $19.99 from Rogers for "Spotify Premium Subscription"...

198 Views

0 replies

0 likes

  • 198 Views
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cant log in

you are taking 14.99 monthly out of my bank but my grandkid set this up and we can not remember email password or nothing please stop taking moneywe do want a account but it is not working right now

Casual Listener

you are taking 14.99 monthly out of my bank but my grandkid set this up and we can not remember email password or nothing please stop taking money we do want a account but it is not working right now

bizontax

Casual Listener

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Scam?

i just saw that spotify cost 10 euro for 3 months so i bought it and i only got 1 month sorry that the screen shot is in german

Casual Listener

i just saw that spotify cost 10 euro for 3 months so i bought  it and i only got 1 month            sorry that the screen shot is in german 

N3onxDanix

Casual Listener

1163 Views

6 replies

0 likes

Subscription
  • 1163 Views
  • 6 replies
  • 0 likes

I can't login at all

I can't login to my acc in the app(android). I just get logged out immediately. It worked well and I was listening to music just a couple of minutes ago. It doesn't give a message at all, sometimes it tells me to get premium or try a "14 day free tri...

Newbie

I can't login to my acc in the app(android). I just get logged out immediately. It worked well and I was listening to music just a couple of minutes ago. It doesn't give a message at all, sometimes i...

198 Views

0 replies

0 likes

Login
  • 198 Views
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Why can't I listen to this album?

Hello all.Why can't I listen to this album?https://open.spotify.com/album/7rJiGK2Jwx86SIehPWrlWA Is there region block albums on Spotify?

Newbie

Hello all. Why can't I listen to this album? https://open.spotify.com/album/7rJiGK2Jwx86SIehPWrlWA   Is there region block albums on Spotify?

189 Views

0 replies

0 likes

Account
Other
Subscription
  • 189 Views
  • 0 replies
  • 0 likes

Premium payment 1 year 99,00 euros

Yesterday I paid my monthly subcription for 9,90 euros. Today i have pay the premium offer for 99,00 euros per 1 year. I would like to know if this annual payment star's the 1st of January until 31st of December 2018. Thanks.

Newbie

Yesterday I paid my monthly subcription for 9,90 euros. Today i have pay the premium offer for 99,00 euros per 1 year. I would like to know if this annual payment star's the 1st of January until 31st...

261 Views

0 replies

0 likes

  • 261 Views
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I can't log in the App, and in the web yes i can.. Peru

Hi, Yesterday i take an offer here in Peru , " 0.99 for three months"..and i can't enter to the app they say me " sorry we have problems " since yewterday...and in the web there's no problem to log.Help please.!!!!Whoever What can i do if i want a re...

Newbie

Hi, Yesterday i take an offer here in Peru , " 0.99 for three months"..and i can't enter to the app they say me " sorry we have problems " since yewterday...and in the web there's no problem to log. ...

188 Views

0 replies

0 likes

  • 188 Views
  • 0 replies
  • 0 likes