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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 170972 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 170972 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11313 Views
  • 6 replies
  • 11 likes
  • Security
  • 11313 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515265 Views
  • 986 replies
  • 112 likes
  • Account
  • 515265 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125894 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125894 Views
  • 74 replies
  • 12 likes

configuracion offline

Puse configuracion offline en mi celular y cerre sesion, luego quiero ingresar otra vez y me aparece un mensaje que dice que mi configuracion actual esta establecida en modo offline y que me conecte a internet para conectarme a spotify, y estoy con w...

  • Visitor
  • Puse configuracion offline en mi celular y cerre sesion, luego quiero ingresar otra vez y me aparece un mensaje que dice que mi configuracion actual esta establecida en modo offline y que me conecte ...
  • 773 Views
  • 0 replies
  • 3 likes
  • 773 Views
  • 0 replies
  • 3 likes

Problem changing e-mailaddress (in use/linked to FB)

Hi all, I have a problem with my Spotify account:I'll try to briefly explain the situation: My Spotify account is linked with FB Account.FB Account previously linked with Email A, now changed to Email B.My Spotify account has now Email A, I want to c...

  • Casual Listener
  • Hi all,   I have a problem with my Spotify account: I'll try to briefly explain the situation:   My Spotify account is linked with FB Account. FB Account previously linked with Email ...
  • anka8376
  • Newbie
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Superuser Contribution Country settings incorrect

I have a free accountSpotify thinks I am in the USA.I am in AustraliaI tried logging into account and changing country.They're is only a USA selection no other countries.I looked at signing up to premium, it asks for a post code or zip code.. And wil...

  • Casual Listener
  • I have a free account Spotify thinks I am in the USA. I am in Australia I tried logging into account and changing country. They're is only a USA selection no other countries. I looked at signing...
  • Melody
  • Spotify
  • 929 Views
  • 3 replies
  • 0 likes
  • 929 Views
  • 3 replies
  • 0 likes

Changing the home country

Hi, I'm a Canadian on a long sabbatical in Switzerland. I downloaded and registered for Spotify here (that is in Switzerland). The problem is I want my home country / location to be Canada, not Switzerland. I can't change it on the account profile pa...

  • Casual Listener
  • Hi,    I'm a Canadian on a long sabbatical in Switzerland. I downloaded and registered for Spotify here (that is in Switzerland). The problem is I want my home country / location to be Ca...
  • kkinski
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • Account
  • 275 Views
  • 2 replies
  • 0 likes

Fix artist name on spotify

Hi, I have 3 albums on spotify with my band. We're verified artist and have page. On a collaboration where we were a feature artist the person who uploaded the tracks to Spotify has accidentally put a space in our name where there shouldn't be. Examp...

  • Casual Listener
  • Hi, I have 3 albums on spotify with my band. We're verified artist and have page.   On a collaboration where we were a feature artist the person who uploaded the tracks to Spotify has accident...
  • Maxim
  • Spotify Star
  • 1226 Views
  • 3 replies
  • 0 likes
  • 1226 Views
  • 3 replies
  • 0 likes

Solved!! My own release but on a other profile

Hi there,I got a song released its called "Viper" but it got putted on a other account than it should be..What can I do about it? Here is the track and my spotify artist account. Track: https://open.spotify.com/track/3Tf5e05y9lrcKkQ37cALTB My acc: ht...

  • Casual Listener
  • Hi there, I got a song released its called "Viper" but it got putted on a other account than it should be.. What can I do about it?   Here is the track and my spotify artist account.  ...
  • Maxim
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Hacked.

Just curious as to what Spotify does with these kinds of people.

  • Newbie
  • Just curious as to what Spotify does with these kinds of people.   <screenshot removed - sensitive info>
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 256 Views
  • 1 replies
  • 0 likes

My band changed its name...

We released two albums under our old name via DistroKid. They are up on Spotify. We changed our band name a few months ago. I'm planning on submitting a new album, with the new artist name from DistroKid next month. We are fine with the older release...

  • Casual Listener
  • We released two albums under our old name via DistroKid. They are up on Spotify.   We changed our band name a few months ago. I'm planning on submitting a new album, with the new artist name f...
  • Maxim
  • Spotify Star
  • 2951 Views
  • 3 replies
  • 1 likes
  • 2951 Views
  • 3 replies
  • 1 likes

Offline

ayuda!Puse mi cuenta en modo offline para no consumir datos y ahora no puedo acceder dice que necesito conectarme a Internet pero si estoy conectada al wifi

  • Newbie
  • ayuda! Puse mi cuenta en modo offline para no consumir datos y ahora no puedo acceder dice que necesito conectarme a Internet pero si estoy conectada al wifi
  • 302 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 302 Views
  • 0 replies
  • 0 likes

Solved!! Account being used on another device

So, someone has been using my account on a PS4 for a while. Actually I know who it is since I logged my account on the console, but even though I have changed my password a thousand times and used the "log out in every device" option the person still...

  • Casual Listener
  • So, someone has been using my account on a PS4 for a while. Actually I know who it is since I logged my account on the console, but even though I have changed my password a thousand times and used th...
  • Noah
  • Spotify Star
  • 5535 Views
  • 2 replies
  • 0 likes
  • 5535 Views
  • 2 replies
  • 0 likes

I have 2 accounts apparently

So I get the gift of Spotify premium every year for Christmas. I logged on to use the gift card. Gift cards worked just fine. Apparently last year I logged in using facebook and this year when I logged in i have an alternate account. I want to use fa...

  • Visitor
  • So I get the gift of Spotify premium every year for Christmas.  I logged on to use the gift card.  Gift cards worked just fine.  Apparently last year I logged in using facebook and thi...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Account hacked

HELP!Arrived yesterday in Canada, and within a day someone has been able to hack my account, change my password and delete all my playlists! how the **bleep** is someone able to get into this info, and should I start worrying about my personal info?!...

  • Newbie
  • HELP! Arrived yesterday in Canada, and within a day someone has been able to hack my account, change my password and delete all my playlists!   how the **bleep** is someone able to get into t...
  • Noah
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
  • 342 Views
  • 1 replies
  • 0 likes

Facebook account deleted but connected to Spotify premium

Hey friends. I have gone off of facebook personally; I have a private business account but have deleted my personal account. I guess I should have realized this, but my Spotify premium account is connected to that personal facebook account. The app s...

  • Newbie
  • Hey friends. I have gone off of facebook personally; I have a private business account but have deleted my personal account. I guess I should have realized this, but my Spotify premium account is con...
  • IguanaSetup
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 315 Views
  • 1 replies
  • 0 likes

Spotify did withdraw money from card.

I did try create student account premium, 2 times. After I did detect, Spotify did withdraw 7.11 TL 2 times. Total 14.22 TL did Withdraw. I didn't cant create student account and I dont want student account. I using 30 day try version. I want pay bac...

Capture+_2018-01-04-00-46-14.png
  • Casual Listener
  • I did try create student account premium, 2 times. After I did detect, Spotify did withdraw 7.11 TL 2 times. Total 14.22 TL did Withdraw. I didn't cant create student account and I dont want stu...
  • carl_harris
  • Roadie
  • 892 Views
  • 3 replies
  • 0 likes
  • Free
    Login
  • 892 Views
  • 3 replies
  • 0 likes

Changement d'adresse mail

Bonjour, j'ai cree mon compte Spotify via Facebook il ya un bon moment mais j'ai changer l'adresse mail principale de Facebook et supprimer l'ancienne. Je veux savoir changer l'adresse mail de Facebook le changement egalement sur mon compte Spotify. ...

  • Visitor
  • Bonjour, j'ai cree mon compte Spotify via Facebook il ya un bon moment mais j'ai changer l'adresse mail principale de Facebook et supprimer l'ancienne. Je veux savoir changer l'adresse mail de Facebo...
  • 1195 Views
  • 0 replies
  • 3 likes
  • 1195 Views
  • 0 replies
  • 3 likes

Ativar o Premium

Bom, não estou conseguindo fazer o pagamento aqui pelo site do spotify do Premium, nem por cartao de credito e nem por boleto.Pelo cartão de credito ele diz pra tentar depois e por boleto ele sempre da erro nos dados do formulario e manda revisar e a...

  • Newbie
  • Bom, não estou conseguindo fazer o pagamento aqui pelo site do spotify do Premium, nem por cartao de credito e nem por boleto. Pelo cartão de credito ele diz pra tentar depois e por boleto ele sempr...
  • user-removed
  • Not applicable
  • 696 Views
  • 2 replies
  • 0 likes
  • 696 Views
  • 2 replies
  • 0 likes

Tengo cuenta premium y no me permite realizar la suscripcion familiar.

Hola, Ya tengo cuenta premium y quiero cambiar a FAMILIAR. Pero al iniciar la suscripcion me aparece "Lamentablemente, en este momento no hay soporte para hacerle este tipo de cambio a tu suscripcion. Ponte en contacto con el equipo de servicio al cl...

  • Newbie
  • Hola, Ya tengo cuenta premium y quiero cambiar a FAMILIAR. Pero al iniciar la suscripcion me aparece "Lamentablemente, en este momento no hay soporte para hacerle este tipo de cambio a tu suscripcion...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Account Missing

I was suddenly logged out and couldn't log back in using Facebook. I had to make a new account using an email and password but now every song I've ever saved and all my friends are gone, as my account is somehow missing now.

  • Newbie
  • I was suddenly logged out and couldn't log back in using Facebook. I had to make a new account using an email and password but now every song I've ever saved and all my friends are gone, as my accoun...
  • user-removed
  • Not applicable
  • 705 Views
  • 2 replies
  • 0 likes
  • 705 Views
  • 2 replies
  • 0 likes

Can't change my address

It only allows me to edit email and phone number. Tells me to change other info in my facebook account. But the facebook account I used to start my spotify (which was linked to my primary email address) is no longer in use. I shut it down. My faceboo...

  • Casual Listener
  • It only allows me to edit email and phone number. Tells me to change other info in my facebook account. But the facebook account I used to start my spotify (which was linked to my primary email addre...
  • 266 Views
  • 0 replies
  • 0 likes
  • Account
  • 266 Views
  • 0 replies
  • 0 likes

Says I can't use offline as I've maxed out my 3 devices. But that's because I've replaced my phone!

I've replaced my mobile phone several times so now spotify thinks I'm trying to use my account on more than 3 devices when I'm actually only using 2 so I can't use my mobile properly to listen to spotify. How do I fix this?

  • Casual Listener
  • I've replaced my mobile phone several times so now spotify thinks I'm trying to use my account on more than 3 devices when I'm actually only using 2 so I can't use my mobile properly to listen to spo...
  • 220 Views
  • 0 replies
  • 0 likes
  • Other
  • 220 Views
  • 0 replies
  • 0 likes