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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 399026 Views
  • 950 replies
  • 107 likes
  • Account
  • 399026 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171826 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171826 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99169 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99169 Views
  • 68 replies
  • 10 likes

ALL OFF MY PLAYLIST ARE GONE!

Hello! I really dont know why, but all of my playlists are gone? They seem to be gone since my premium is used up.everything is still there, but it seems like somebody deleted them? JUST THE PLAYLISTS? Please help!

  • Newbie
  • Hello!   I really dont know why, but all of my playlists are gone?  They seem to be gone since my premium is used up. everything is still there, but it seems like somebody deleted them?...
  • 148 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
  • 148 Views
  • 0 replies
  • 0 likes

I cannot connect to Facebook, regardless the "solution" I try, there seems to be no solution.

Part of the reason I even got spotify premium was to connect with Facebook and share my music with friends, etc, and I can't even do that.Every time I try (whether on the app or website) it says I've encountered a "temporary" issue.First it said my a...

  • Newbie
  • Part of the reason I even got spotify premium was to connect with Facebook and share my music with friends, etc, and I can't even do that. Every time I try (whether on the app or website) it says I'...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Paiement carte cadeau impossible

Bonjour,je souhaite offrir une carte cadeau de 6 mois. Mais impossible de payer, toujours la même erreur :"Mince ! Votre fournisseur de paiement semble avoir du mal aujourd'hui. Pas d'inquiétude, aucun montant n'a été débité. Réessayez ou utilisez un...

  • Newbie
  • Bonjour, je souhaite offrir une carte cadeau de 6 mois. Mais impossible de payer, toujours la même erreur : "Mince ! Votre fournisseur de paiement semble avoir du mal aujourd'hui. Pas d'inquiétude,...
  • Haaaaz
  • Newbie
  • 847 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 847 Views
  • 1 replies
  • 1 likes

New $99/year Plan

I saw an ad in-app for a new plan which allows users to pay annualy rather than monthly and save $20 by paying $99 each year. I would love to switch to this plan but there's no option in account settings with all teh other plans. Could someone please...

  • Newbie
  • I saw an ad in-app for a new plan which allows users to pay annualy rather than monthly and save $20 by paying $99 each year. I would love to switch to this plan but there's no option in account sett...
  • Cavedog14
  • Newbie
  • 6574 Views
  • 1 replies
  • 1 likes
  • Account
    Subscription
    Unlimited
  • 6574 Views
  • 1 replies
  • 1 likes

Login to spotify premium with username fails

I have been signed out of spotify premium on all of my devices. I know for a fact I am using the correct username and password as I use lastpass to store my credentials. This problem started 15/11/2017. When I try to login I am told "The username or ...

  • Visitor
  • I have been signed out of spotify premium on all of my devices. I know for a fact I am using the correct username and password as I use lastpass to store my credentials. This problem started 15/11/20...
  • ikoonooki
  • Newbie
  • 530 Views
  • 3 replies
  • 0 likes
  • 530 Views
  • 3 replies
  • 0 likes

Solved!! free 3 month trial AND student discount?

I really want to update to premium and I am currently a student in U.S, so I'm wondering if I could do the 3 month trial AND then apply for the student discount. Has anybody tried that?

  • Casual Listener
  • I really want to update to premium and I am currently a student in U.S, so I'm wondering if I could do the 3 month trial AND then apply for the student discount. Has anybody tried that?
  • kathipos
  • Casual Listener
  • 30928 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Unlimited
  • 30928 Views
  • 3 replies
  • 0 likes

Can't change to Switzerland

Dear Spotify Community I've moved from Germany to Switzerland (and I also became a Student). Now I want to take my Premium account, move it to my Swiss credit card, and convert it into a student subscription. However, this seems not to work. I can't ...

  • Casual Listener
  • Dear Spotify Community   I've moved from Germany to Switzerland (and I also became a Student). Now I want to take my Premium account, move it to my Swiss credit card, and convert it into a stu...
  • Gniccho
  • Newbie
  • 1213 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 1213 Views
  • 4 replies
  • 0 likes

Account hacked

When i open my spotify, it looks like somebody else is listening to music from a samsung tv. I do not own anything from samsung so it can not be me. I tried changing my password but it didn’t help. What can i do?

  • Newbie
  • When i open my spotify, it looks like somebody else is listening to music from a samsung tv. I do not own anything from samsung so it can not be me. I tried changing my password but it didn’t help. W...
  • kejt_
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Excepting of request to join a family

I sent a request to my daughter and she gets redirected to the main account instead of a page where she can hit redeem why is this happening

  • Newbie
  • I sent a request to my daughter and she gets redirected to the main account instead of a page where she can hit redeem why is this happening
  • Tom
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Premium account

Dear spotify, my account with Raynabakrie user ID has signed up to follow a premium account, using my husband's credit card, but I've tried almost 3 times. but my account is still "free" not "premium", unfortunately my husband's credit card debited 3...

  • Newbie
  • Dear spotify,  my account with Raynabakrie user ID has signed up to follow a premium account, using my husband's credit card, but I've tried almost 3 times. but my account is still "free" not "...
  • Tom
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 172 Views
  • 1 replies
  • 0 likes

Monthly payment

Hi, I raised my account premiuma to 0.99 for the first three months but but they got me a 6.99 ₺ fee. I approved it for the first three months of accepting the contract 0.99 tl. I would appreciate your attention..

  • Newbie
  • Hi, I raised my account premiuma to 0.99 for the first three months but but they got me a 6.99 ₺ fee. I approved it for the first three months of accepting the contract 0.99 tl. I...
  • Tom
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Problem with smartphone

Hello Spotify community when I logged in with my computer i has the username dark_hou3r but when I log in on my smartphone with the same email and password I don't have my playlists an other things of my account

  • Newbie
  • Hello Spotify community when I logged in with my computer i has the username dark_hou3r but when I log in on my smartphone with the same email and password I don't have my playlists an other things o...
  • Tom
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

My code is scratched

Hello!I bought a Spotify card, but scratched my last 3 digits on the code. I still have the bill. What can I do? Please help

  • Newbie
  • Hello! I bought a Spotify card, but scratched my last 3 digits on the code. I still have the bill. What can I do? Please help
  • Tom
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Login
    Other
  • 224 Views
  • 1 replies
  • 0 likes

How to change language

I am from Korea my English not so good so I want to change to Korean language in spotify but Korean is not option. Is there way to change to Korean? Much thanks. ^-^ ㅋㅋㅋ

  • Casual Listener
  • I am from Korea my English not so good so I want to change to Korean language in spotify but Korean is not option. Is there way to change to Korean? Much thanks. ^-^ ㅋㅋㅋ 
  • alexandra_s
  • Newbie
  • 2048 Views
  • 2 replies
  • 0 likes
  • Account
  • 2048 Views
  • 2 replies
  • 0 likes

Error on account when disconnecting from Ford Sync 3

Hi All I am getting a really annoying issue with my spotify account when I disconnect from my Ford Sync 3. I will be listening to my playlists turn off car and get out. After a couple of mins I will check my phone and it shows that someone else has s...

  • Casual Listener
  • Hi All   I am getting a really annoying issue with my spotify account when I disconnect from my Ford Sync 3. I will be listening to my playlists turn off car and get out. After a couple of min...
  • madprof
  • Casual Listener
  • 6491 Views
  • 24 replies
  • 4 likes
  • Account
  • 6491 Views
  • 24 replies
  • 4 likes

Does this not raise any red flags?!!?

My account was hacked about 3 days ago through what seems to be no fault of my own (multiple virus scans and nobody trying to log into my email). Ive recovered my account but all my music was deleted. It was said in the email that my account was reve...

  • Newbie
  • My account was hacked about 3 days ago through what seems to be no fault of my own (multiple virus scans and nobody trying to log into my email). Ive recovered my account but all my music was deleted...
  • user-removed
  • Not applicable
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Someone is using my account

Someone is using my account and I’ve done everything to stop this from happening! I’m always using the “sign out everywhere” option and I’ve changed my passwords to everything. Facebook, Spotify, and even the email I signed up with for Spotify. But h...

  • Visitor
  • Someone is using my account and I’ve done everything to stop this from happening! I’m always using the “sign out everywhere” option and I’ve changed my passwords to everything. Facebook, Spotify, and...
  • Maxim
  • Spotify Star
  • 286 Views
  • 3 replies
  • 0 likes
  • Account
  • 286 Views
  • 3 replies
  • 0 likes

Solved!! What if I cancel my first subscription which is 3 months, do I lose the remaining months?

This is my first time subscribing on Spotify Premium because of this promo (Photo not mine). And I just subscribed to it last night. What if I canceled my subscription today, will the remaining months stay in there? Or IF I cancel it today, my 3 mont...

  • Casual Listener
  • This is my first time subscribing on Spotify Premium because of this promo (Photo not mine). And I just subscribed to it last night. What if I canceled my subscription today, will the remaining month...
  • Maxim
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 336 Views
  • 1 replies
  • 0 likes

Wrong Email

I have an old email that I am unable to log into to my Spotify email. It keeps telling me to go to Facebook to change the email but when I go to Facebook, the email on my Facebook is the correct one. How do I change it on Spotify so I am able to get ...

  • Visitor
  • I have an old email that I am unable to log into to my Spotify email. It keeps telling me to go to Facebook to change the email but when I go to Facebook, the email on my Facebook is the correct...
  • adimes
  • Casual Listener
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

i payed for the 3 month subscription and it only worked for like 1 month?

I payed for the 3 months of premium and it lasted for a month. Spotify is telling me that I have a free subscription now?

  • Casual Listener
  • I payed for the 3 months of premium and it lasted for a month. Spotify is telling me that I have a free subscription now?
  • sunshyn3
  • Newbie
  • 522 Views
  • 9 replies
  • 3 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 522 Views
  • 9 replies
  • 3 likes