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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1575 Views
  • 0 replies
  • 7 likes
  • Security
  • 1575 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445669 Views
  • 970 replies
  • 108 likes
  • Account
  • 445669 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198956 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198956 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108224 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108224 Views
  • 70 replies
  • 11 likes

Account deactivated despite having booked from my account

I recently tried to switch payment methods on spotify premium and ever since then my account has been disabled. I had to create this account just so that I could try to get some help. I'm getting pretty frustrated seeing as I have paid and cannot eve...

  • Newbie
  • I recently tried to switch payment methods on spotify premium and ever since then my account has been disabled. I had to create this account just so that I could try to get some help. I'm getting pre...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Spotify stole my money

I prepaid a years sunscription yet am still being charged the monthly rate. What to do.....

  • Newbie
  • I prepaid a years sunscription yet am still being charged the monthly rate.   What to do.....
  • imattolo
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! I can't login

I would like to login to my account, that I created a while back. Only thing is that I have forgotten the username, I remember the password and the playlist I had. I have tried to get a response , but no response. Please help!

  • Visitor
  • I would like to login to my account, that I created a while back. Only thing is that I have forgotten the username, I remember the password and the playlist I had. I have tried to get a response , bu...
  • Robert_W
  • Community Legend
  • 415 Views
  • 3 replies
  • 0 likes
  • 415 Views
  • 3 replies
  • 0 likes

Solved!! Multiple accounts with a single card

Hi Spotify,I would like to try one month Premium trial, together with my friends but I'm the only one with a debit card. So I would like to know if we can create one account for ourselves and use the same card number for the trial. Thanks!

  • Casual Listener
  • Hi Spotify, I would like to try one month Premium trial, together with my friends but I'm the only one with a debit card. So I would like to know if we can create one account for ourselves and use t...
  • Maxim
  • Spotify Star
  • 4593 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
  • 4593 Views
  • 4 replies
  • 0 likes

Change language/country settings?

Hi, I downloaded Spotify while I was traveling in Thailand. I hereby specified I was from Europe. However, I now still receive Spotify emails in Thai (which I of course cannot read) and all my premium offers are in the local currency Baht. Is there a...

  • Newbie
  • Hi,  I downloaded Spotify while I was traveling in Thailand. I hereby specified I was from Europe. However, I now still receive Spotify emails in Thai (which I of course cannot read) and all my ...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Spotify Premium doesn't work even though I'm still paying!!

Today I discovered that spotify suddenly started playing adverts! Went to my account settings it says I have a free account. However, on 3 December 2017 an amount of 14,95 had been payed by my account. Have tried logging out and logging in again. Uni...

  • Newbie
  • Today I discovered that spotify suddenly started playing adverts! Went to my account settings it says I have a free account. However, on 3 December 2017 an amount of 14,95 had been payed by my a...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

No Entry Sign When Logging In

Hi there I have Spotify on Windows 7 which worked well until recently. The current problem however is that on the login screen I enter my details and the screen greys out and when I hover over the password box there's a small "no entry" type sign (re...

  • Newbie
  • Hi there   I have Spotify on Windows 7 which worked well until recently. The current problem however is that on the login screen I enter my details and the screen greys out and when I hover ov...
  • 482 Views
  • 0 replies
  • 0 likes
  • Login
  • 482 Views
  • 0 replies
  • 0 likes

Multiple Accounts

Hi. I have two separate accounts. One of them is named and the other one is borankay. because they are so similar and I can't remember the email for the one I cant log into it and I have a premium account at that one. Please help!!!

  • Visitor
  • Hi. I have two separate accounts. One of them is named <removed sensitive information> and the other one is borankay. because they are so similar and I can't remember the email for the &l...
  • Robert_W
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Retrieving lost playlists and songs

I woke up this morning to find all my playlists and saved songs are gone. Don't know what happened. Is there any way to get them back without having to search and redowmlaod everything?Please Help!

  • Newbie
  • I woke up this morning to find all my playlists and saved songs are gone. Don't know what happened. Is there any way to get them back without having to search and redowmlaod everything? Please Help!...
  • Jack
  • Roadie
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
  • 0 likes

WANTED: "Please Try again Now" - button after a failed payment

Hi, As requested by my Personal bank adviser, I have prevented Internet Payment (and transactions from foreign countries) from my MasterCard. This is a security measure, to prevent card skimming and payment frauds. So, if I want to pay something over...

  • Casual Listener
  • Hi,   As requested by my Personal bank adviser, I have prevented Internet Payment (and transactions from foreign countries) from my MasterCard. This is a security measure, to prevent card skim...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Double payments! Please help

Hi, Today I noticed that my accoutn wasn't premium, so I guessed that a payment was missed. But no, I have had a monthly family subscription for a long time and today didn't work.... So I subscribed again and now I can see that in December I was invo...

  • Visitor
  • Hi,   Today I noticed that my accoutn wasn't premium, so I guessed that a payment was missed. But no, I have had a monthly family subscription for a long time and today didn't work.... So I su...
  • user-removed
  • Not applicable
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Solved!! Premium 69Euros offer

Hi there, I have acquired the offer of 69E for 1 year (the package which gives you 2 months for free) and still in my Subscription it states that I'll be charged the ordinary 6,99E per month. As the newsletter is somewhat not clear, could you please ...

  • Casual Listener
  • Hi there,   I have acquired the offer of 69E for 1 year (the package which gives you 2 months for free) and still in my Subscription it states that I'll be charged the ordinary 6,99E per month...
  • imattolo
  • Community Legend
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Paid for premium for 2 accounts but both are still FREE

Just today I bought the .99c premium for my sister but her account was still FREE and I was charged. She was using her facebook details and she doesnt have email address connected so we cant get the reciept info. Theres nothing on the spotify account...

  • Newbie
  • Just today I bought the .99c premium for my sister but her account was still FREE and I was charged. She was using her facebook details and she doesnt have email address connected so we cant get the ...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Spotify premium family

Hallo,Hatte bis jetzt immer premium family, mein Freund zahlt und haz mich dazu genommen.Hat jetzt jahrelang funktioniert, auf einmal nicht mehr. Habens probiert moch zu loeschen und wieder hinzu zu fuegen, funktioniert aber iwi nicht.Wir haben die s...

  • Newbie
  • Hallo, Hatte bis jetzt immer premium family, mein Freund zahlt und haz mich dazu genommen. Hat jetzt jahrelang funktioniert, auf einmal nicht mehr. Habens probiert moch zu loeschen und wieder hinzu...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Spotify shuts down my phone

i recently updated Spotify to the most up to date version and I just tried to open the app but it restarted my phone. What is going on/what can I do? I would prefer not to delete the app then re download it because I have premium and it would suck to...

  • Newbie
  • i recently updated Spotify to the most up to date version and I just tried to open the app but it restarted my phone. What is going on/what can I do? I would prefer not to delete the app then re down...
  • PatrickCamaquin
  • Newbie
  • 391 Views
  • 2 replies
  • 0 likes
  • Other
  • 391 Views
  • 2 replies
  • 0 likes

Student account

When I try to change my free account to the student account it doesn't take me to the page where I search for my universtiy. How can I get it to work if I can't do that?

  • Newbie
  • When I try to change my free account to the student account it doesn't take me to the page where I search for my universtiy. How can I get it to work if I can't do that? 
  • 202 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 202 Views
  • 0 replies
  • 0 likes

Email Conformation

I was getting the pop up in the app saying I needed to confirm my email, so I did. I opened the email and clicked confirm. It said my email was confirmed and now when I open the app it says I have to change my email because I haven’t confirmed it yet...

  • Newbie
  • I was getting the pop up in the app saying I needed to confirm my email, so I did. I opened the email and clicked confirm. It said my email was confirmed and now when I open the app it says I have to...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

NO PUEDO ACCEDER A MI CUENTA

HACE POCO MI DISPOSITIVO ME SACO LA CUENTA DE SPOTIFY PERO YO ESTABA EN MODO OFFLINE Y NO ME DEJA REINGRESAR QUE PUEDO HACER ?

  • Newbie
  • HACE POCO MI DISPOSITIVO ME SACO LA CUENTA DE SPOTIFY PERO YO ESTABA EN MODO OFFLINE Y NO ME DEJA REINGRESAR QUE PUEDO HACER ?
  • 168 Views
  • 0 replies
  • 0 likes
  • Account
  • 168 Views
  • 0 replies
  • 0 likes

Wrong device on both Android and Windows 10 laptop.

First off why are you the only company that doesn't listen to their customers? Second is that I live in an apartment complex where I have my own WiFi set up. However, on my Android app it automatically keeps on switching from my phone to a device cal...

  • Gig Goer
  • First off why are you the only company that doesn't listen to their customers?   Second is that I live in an apartment complex where I have my own WiFi set up. However, on my Android app it au...
  • 189 Views
  • 0 replies
  • 0 likes
  • Account
  • 189 Views
  • 0 replies
  • 0 likes

Spotify Isn't Accepting My User Or Password

I logged into spotify using the right user and password using the spotify app on my MacBook and my iPhone but it won't accept it. It keeps giving me an error code saying "The username and password is incorrect. (Error code: 3)". I deleted the app and...

  • Newbie
  • I logged into spotify using the right user and password using the spotify app on my MacBook and my iPhone but it won't accept it. It keeps giving me an error code saying "The username and password is...
  • 229 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 229 Views
  • 0 replies
  • 0 likes