Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
555096 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131324 Views
74 replies
12 likes
Hi Guys, My spotify account was stolen, my passwoard was changed and i cant change that right now. Only one way to login is login via Facebook. Im using that account like 3/4 Years. How i can change email adress and password if i dont know what passw...
Hi Guys, My spotify account was stolen, my passwoard was changed and i cant change that right now. Only one way to login is login via Facebook. Im using that account like 3/...
Casual Listener
293 Views
1 replies
0 likes
If I cancel my subscription before my three months are over does that mean I lose the subscription straight away. Because I wanted to just buy it now and cancel the next payments so I don't have to worry about it just in case I forget.
If I cancel my subscription before my three months are over does that mean I lose the subscription straight away. Because I wanted to just buy it now and cancel the next payments so I don't have to w...
Spotify Star
537 Views
1 replies
0 likes
Hi, I have 2 accounts in Spotify, 1 for my Live account (premium) and another for my Gmail account (free), but I want to merge or link my 2 accounts. Is there any way to do this?Thank You!!
Hi, I have 2 accounts in Spotify, 1 for my Live account (premium) and another for my Gmail account (free), but I want to merge or link my 2 accounts. Is there any way to do this? Thank You!!
Spotify Star
1337 Views
1 replies
0 likes
I changed my phone and I sign off all of devices from website. Although I login my spotify account with my same e-mail adress and my password. There is different account. I dont want to pay again to get premium. Is there any chance to solve my proble...
I changed my phone and I sign off all of devices from website. Although I login my spotify account with my same e-mail adress and my password. There is different account. I dont want to pay again to ...
289 Views
0 replies
0 likes
I do not have a Spotify account but I am being charged for services
I do not have a Spotify account but I am being charged for services
Spotify Star
301 Views
1 replies
0 likes
I had bought family membership. I renewed this account today and i sent invitations to my family members again. my family see old account name on invitation but i couldn't see and i want to change this name. can you help me ?
I had bought family membership. I renewed this account today and i sent invitations to my family members again. my family see old account name on invitation but i couldn't see and i wa...
Spotify Star
229 Views
1 replies
0 likes
I've just recently bought Spotify premium. On safari is says I have Spotify premium. And an email with a receipt was sent to me. But when I go on the app, I'm unable to use the Spotify premium features. The payment was already taken out of my card. T...
I've just recently bought Spotify premium. On safari is says I have Spotify premium. And an email with a receipt was sent to me. But when I go on the app, I'm unable to use the Spotify premium featur...
Spotify Star
200 Views
1 replies
0 likes
Hello to everybody! I was trying to change country settings in my free spotify acc from USA to Philippines to connect to my spotify family, with main account in Philippines. As mentioned in the rules of spotify country settings, "Note: Your new count...
Hello to everybody! I was trying to change country settings in my free spotify acc from USA to Philippines to connect to my spotify family, with main account in Philippines. ...
Spotify Star
656 Views
1 replies
0 likes
fsdfsfsfsfdsfvsdfdsfvsdvdgvdsedgvgfgvsdfsdgvgsdvg dsvvsdvvdsv
fsdfsf sfsf dsfvsdfdsf vsdvdgvd sedgvgf gvsdfsd gvgsdvg dsv vsdv vdsv
239 Views
0 replies
0 likes
Can not find new Turkish Music?Is it possible that I can download it? _____________________________Radyo
Can not find new Turkish Music? Is it possible that I can download it? _____________________________ Radyo
Regular
475 Views
2 replies
0 likes
when I first got spotify I didnt get premium for a long time...i probably had like 5 playlists...but then when i got premium and tried to add songs to those playlists it wouldn't give me the option. But still lets me listen to them...so i jus want to...
when I first got spotify I didnt get premium for a long time...i probably had like 5 playlists...but then when i got premium and tried to add songs to those playlists it wouldn't give me the option. ...
281 Views
0 replies
0 likes
does anyone knows how to see which address you put on your account? i need some help with that since i don't know how to solve that, i've been trying many things but non of them works! S.O.S
does anyone knows how to see which address you put on your account? i need some help with that since i don't know how to solve that, i've been trying many things but non of them works! S.O.S
Spotify Star
183 Views
1 replies
0 likes
I seem to have two accounts attached to my email address. One has premium and I can only access online. When I open the app on my phone and use the same address and password it says "you have already linked this account with facebook and pulls throug...
I seem to have two accounts attached to my email address. One has premium and I can only access online. When I open the app on my phone and use the same address and password it says "you ha...
235 Views
0 replies
0 likes
When I listen to my Spotify music on my PC, the songs stop just before they finish (between 2 to 5 seconds.), I can press start and continue, but the same thing happens with the next song. I have reinstalled, I try to update, close my account, but no...
When I listen to my Spotify music on my PC, the songs stop just before they finish (between 2 to 5 seconds.), I can press start and continue, but the same thing happens with the next song. I have rei...
235 Views
0 replies
0 likes
I just upgraded my subscription from premium to family premium. We successfully added my wife by sending her a link which she used to upgrade from her free subscription to our new family premium subscription. My questions revolve around my son. First...
I just upgraded my subscription from premium to family premium. We successfully added my wife by sending her a link which she used to upgrade from her free subscription to our new family premiu...
Casual Listener
14858 Views
5 replies
0 likes
I signed up for premium but it still makes me shuffle all the songs and when I want to take it off it says “ you have discovered a premium feature “ my account says it’s premium ? I’m starting to get very frustrated
I signed up for premium but it still makes me shuffle all the songs and when I want to take it off it says “ you have discovered a premium feature “ my account says it’s premium ? I’m starting ...
Casual Listener
382 Views
1 replies
0 likes
Hola, soy la administradora de mi plan premium pero desde hace un par de meses no puedo entrar a administrarlo, la pagina me sale en blanco. Vale decir, no puedo agregar, quitar ni ver ninguno de mis miembros!... Ayuda
Hola, soy la administradora de mi plan premium pero desde hace un par de meses no puedo entrar a administrarlo, la pagina me sale en blanco. Vale decir, no puedo agregar, quitar ni ver ninguno de mis...
320 Views
0 replies
0 likes
I already had a freespotify account, then I got a premium account with my uni email address.(seperate account)Now I have left uni I can no longer access my email account, it doesn't exist. I have been charged full price premium which I no longer want...
I already had a freespotify account, then I got a premium account with my uni email address.(seperate account) Now I have left uni I can no longer access my email account, it doesn't exist. I have b...
316 Views
0 replies
0 likes
¿Como puedo abrir una cuenta o canal de Spotify vinculado a una pagina de Facebook?
¿Como puedo abrir una cuenta o canal de Spotify vinculado a una pagina de Facebook?
315 Views
0 replies
0 likes
Hey I am new to Spotify, just downloaded it to my new iPhone X and when im logging in with email and try to listen to music i get the message „an error occured“ when i log in with Facebook i get the message „error 404“Any Ideas what to do? I already ...
Hey I am new to Spotify, just downloaded it to my new iPhone X and when im logging in with email and try to listen to music i get the message „an error occured“ when i log in with Facebook i ge...
221 Views
0 replies
0 likes
