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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14891 Views

7 replies

11 likes

Security
  • 14891 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554597 Views

991 replies

116 likes

Account
  • 554597 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131256 Views

74 replies

12 likes

Account
Login
Premium
  • 131256 Views
  • 74 replies
  • 12 likes

My E-mail address does not change in Spotify

I have my Spotify account linked to Facebook.I have change my e-mail address in Facebook and removed the old address. Still, when I look in the Account overview, my Email is the old one and all e-mail sent from Spotify comes to my old address.Can I p...

Newbie

I have my Spotify account linked to Facebook. I have change my e-mail address in Facebook and removed the old address.  Still, when I look in the Account overview, my Email is the old one and ...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Reset password - wrong email adress..

I want to reset my password but then discovered that I have a email adress in my account that does not and has never existed. I therefor can't type in the right adress so that they'll send me a reset password-link. Anyone know how to bypass this? I a...

Newbie

I want to reset my password but then discovered that I have a email adress in my account that does not and has never existed.  I therefor can't type in the right adress so that they'll send m...

224 Views

0 replies

0 likes

  • 224 Views
  • 0 replies
  • 0 likes

Unknown people are using my account...

Hi, I've experience this twice with knowledge that unknown individuals are using my account. But i have suspicions that there are many more others using my account. I did catch one of the users device/name : 'iphone van Ramazan'and i didn't manage to...

Newbie

Hi,    I've experience this twice with knowledge that unknown individuals are using my account. But i have suspicions that there are many more others using my account.   I did catc...

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Premium Account

Hi guys, I ve just subscrived the premium account with the special deal 0,99cents for 3 mounths.Next to this, I ve cancelled, but theorically my account must still be premium, or not?Now I have not a premium account, what I can do for have a premium ...

Casual Listener

Hi guys,   I ve just subscrived the premium account with the special deal 0,99cents for 3 mounths. Next to this, I ve cancelled, but theorically my account must still be premium, or not? Now...

musiccornercv

Roadie

554 Views

3 replies

0 likes

  • 554 Views
  • 3 replies
  • 0 likes

take away connection to Telia and be abe to accept invitation to premium family

Hi, in my account it says that I am connected to Teliabut I have no connection when talking to them. So, now I cannot accept an invitation to Premium Family. I do not want to be connected to Teliaanymore and I would like to get Premium Family. Please...

Newbie

Hi, in my account it says that I am connected to Teliabut I have no connection when talking to them. So, now I cannot accept an invitation to Premium Family. I do not want to be connected to Teliaany...

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

Problem about premium account

Hi, previously i have subscribe for 1 month premium account, but now there's the promotion of RM2.00 for 3 month. Unfortunately i have already tried the free premium before, i feel this is unfair to all of us. So i wish to get the 3 month premium by ...

Newbie

Hi, previously i have subscribe for 1 month premium account, but now there's the promotion of RM2.00 for 3 month. Unfortunately i have already tried the free premium before, i feel this is unfair to ...

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes

My account doesn't premium

I paid 0.99TL but my account was not premium. Please check my attachment.

Casual Listener

I paid 0.99TL but my account was not premium. Please check my attachment.

atom93

Casual Listener

398 Views

4 replies

0 likes

Premium
  • 398 Views
  • 4 replies
  • 0 likes

Canceled but still being charged

I’ve canceled my premium account 2 months ago but I’m still being charged 9.99! My account is listed as free. How do stop getting charged and receive a refund?

Casual Listener

I’ve canceled my premium account 2 months ago but I’m still being charged 9.99! My account is listed as free. How do stop getting charged and receive a refund?

189 Views

0 replies

0 likes

Account
Subscription
  • 189 Views
  • 0 replies
  • 0 likes

uiouliu

uiolijhnljk

Newbie

uiolijhnljk

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes

Forgotten E-mail password

Hey, I was wondering how I go about changing my e-mail to my spotify account (francorufo-se). I have forgotten my password to spotify and the only way to change it on the website is to recieve an e-mail. I don't remember my password for my e-mail adr...

Casual Listener

Hey, I was wondering how I go about changing my e-mail to my spotify account (francorufo-se). I have forgotten my password to spotify and the only way to change it on the website is to recieve an e-m...

musiccornercv

Roadie

335 Views

1 replies

0 likes

Account
Login
  • 335 Views
  • 1 replies
  • 0 likes

Zahlung ueber Telekom Rechnung

Ich habe vor ca. 4 Jahren Spotify direkt gebucht und als Zahlungsmethode "Telekom Rechnung" angegeben. Ich habe aber nicht ueber Telekom gebucht. Jetzt wollte ich eigentlich auf "premium family" upgraden. Da jedoch mein Telekom Vertrag in ein paar Mo...

Casual Listener

Ich habe vor ca. 4 Jahren Spotify direkt gebucht und als Zahlungsmethode "Telekom Rechnung" angegeben. Ich habe aber nicht ueber Telekom gebucht. Jetzt wollte ich eigentlich auf "premium family" upgr...

Maxim

Spotify Star

1628 Views

3 replies

0 likes

  • 1628 Views
  • 3 replies
  • 0 likes

zwei gleiche account

Hey, ich hab anscheinend 2 accounts. Ich hab mich mit meiner email adresse registriert und hab mit diesem Konto auch spotify premium. Wenn ich mich allerdings abmelde und wieder anmelden will, kann ich das nur ueber Anmeldung mit facebook machen und ...

Newbie

Hey,   ich hab anscheinend 2 accounts. Ich hab mich mit meiner email adresse registriert und hab mit diesem Konto auch spotify premium. Wenn ich mich allerdings abmelde und wieder anmelden wil...

2309 Views

0 replies

5 likes

Account
  • 2309 Views
  • 0 replies
  • 5 likes

Moved countries

Hello - I recently moved from the UK to the US and have changed my country and payment now to USA. Would this also change my playlists to whats trending here? I looked at my flatmates spotify and it gives him many playlists for the US but I still see...

Newbie

Hello - I recently moved from the UK to the US and have changed my country and payment now to USA. Would this also change my playlists to whats trending here? I looked at my flatmates spotify and it ...

267 Views

0 replies

0 likes

Subscription
  • 267 Views
  • 0 replies
  • 0 likes

Country Language Setting Complaints

Please let us manage our language settings by LANGUAGE. Just because I am in a country and your pulling my IP from that country does not mean I speak the langauge in that country. WE ARE IN A GLOBAL ECONOMY. Just because I am in China does not mean I...

Newbie

Please let us manage our language settings by LANGUAGE. Just because I am in a country and your pulling my IP from that country does not mean I speak the langauge in that country. WE ARE IN A GLOBAL ...

Maxim

Spotify Star

304 Views

1 replies

0 likes

Account
Other
Premium
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! My account and songs aren't synced

i have uploaded an EP to spotify, but it has not uploaded under my account, its coming up as a seperate artist. How do i fix this? Thank You

Newbie

i have uploaded an EP to spotify, but it has not uploaded under my account, its coming up as a seperate artist. How do i fix this?   Thank You

Maxim

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

abonnement sur le mauvais compte

Bonjour,je viens ce recevoir une carte cadeau spotify de 3 mois mais elle est apparue sur un autre compte alors que j'utilise celui liee a facebook. Je voulais donc savoir s'il etait possible de transferer toutes mes donner de mon compte facebook a m...

Newbie

Bonjour, je viens ce recevoir une carte cadeau spotify de 3 mois mais elle est apparue sur un autre compte alors que j'utilise celui liee a facebook. Je voulais donc savoir s'il etait possible de tr...

333 Views

0 replies

1 likes

Account
  • 333 Views
  • 0 replies
  • 1 likes

Can't find all my music

When I renew my payments all my music  dissappear 

Newbie

When I renew my payments all my music  dissappear 

266 Views

0 replies

0 likes

Account
Subscription
  • 266 Views
  • 0 replies
  • 0 likes

Stolen Account

Hi Guys, My spotify account was stolen, my passwoard was changed and i cant change that right now. Only one way to login is login via Facebook. Im using that account like 3/4 Years. How i can change email adress and password if i dont know what passw...

Casual Listener

Hi Guys,     My spotify account was stolen, my passwoard was changed and i cant change that right now. Only one way to login is login via Facebook.   Im using that account like 3/...

kunia

Casual Listener

293 Views

1 replies

0 likes

Account
Login
  • 293 Views
  • 1 replies
  • 0 likes

If I cancel my subscription do I lose premium immediately

If I cancel my subscription before my three months are over does that mean I lose the subscription straight away. Because I wanted to just buy it now and cancel the next payments so I don't have to worry about it just in case I forget.

Newbie

If I cancel my subscription before my three months are over does that mean I lose the subscription straight away. Because I wanted to just buy it now and cancel the next payments so I don't have to w...

Maxim

Spotify Star

536 Views

1 replies

0 likes

Premium
  • 536 Views
  • 1 replies
  • 0 likes

Link my Live account to my Gmail account in Spotify

Hi, I have 2 accounts in Spotify, 1 for my Live account (premium) and another for my Gmail account (free), but I want to merge or link my 2 accounts. Is there any way to do this?Thank You!!

Newbie

Hi, I have 2 accounts in Spotify, 1 for my Live account (premium) and another for my Gmail account (free), but I want to merge or link my 2 accounts. Is there any way to do this? Thank You!!

Maxim

Spotify Star

1337 Views

1 replies

0 likes

  • 1337 Views
  • 1 replies
  • 0 likes