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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14829 Views

7 replies

11 likes

Security
  • 14829 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554052 Views

991 replies

116 likes

Account
  • 554052 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131210 Views

74 replies

12 likes

Account
Login
Premium
  • 131210 Views
  • 74 replies
  • 12 likes

No disponible en mi pais (en el celular app store) pero si lo uso en mi laptop

Vivo en Guatemala, tengo el spotify en el laptop y funciona sin problemas, pero intento descargarlo y en la app store me dice que no esta disponible para mi pais... Toda la configuracion dice Guatemala y tengo otros amigos que si lo tienen en sus cel...

Regular

Vivo en Guatemala, tengo el spotify en el laptop y funciona sin problemas, pero intento descargarlo y en la app store me dice que no esta disponible para mi pais... Toda la configuracion dice Guatema...

1047 Views

0 replies

0 likes

  • 1047 Views
  • 0 replies
  • 0 likes

Help - Random people keep disappearing

Hi, recently im having an issue losing random people from my friends list, the bit where you see what their currently listening to. All my friends are not from Facebook, they have been manually added. Each time i load Spotify; either all of them appe...

Newbie

Hi, recently im having an issue losing random people from my friends list, the bit where you see what their currently listening to.   All my friends are not from Facebook, they have been manua...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Mreging accounts

I have a free account that connects to my facebook, and a premium account that is not connected to my facebook. I want to close my free account but it is connected to an old email address. When I go to my account on facebook, it is showing my current...

Visitor

I have a free account that connects to my facebook, and a premium account that is not connected to my facebook. I want to close my free account but it is connected to an old email address. When I go ...

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

Logging in with FB.. .or not ?

Hey,today i bought the 1€ Sub for 3 months, when i logged out i couldn't login again. When i wanted to login with Facebook it said "Login error", when i tryed to register with my FB again it said nothing and when i wanted to register me with the emai...

Newbie

Hey, today i bought the 1€ Sub for 3 months, when i logged out i couldn't login again. When i wanted to login with Facebook it said "Login error", when i tryed to register with my FB again it said n...

215 Views

0 replies

0 likes

Account
Login
Subscription
  • 215 Views
  • 0 replies
  • 0 likes

Como saber donde tengo abierta mi sesion de spotify?

Hola, me gustaria saber donde tengo abierta todas mis seciones de Spotify y no solo las de los dispositivos offline, alguien sabe donde puedo verlos? Muchas gracias

Newbie

Hola, me gustaria saber donde tengo abierta todas mis seciones de Spotify y no solo las de los dispositivos offline, alguien sabe donde puedo verlos?  Muchas gracias 🙂

1957 Views

0 replies

2 likes

Account
Other
  • 1957 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Can't change country

Hi, I've been in Russia for two weeks now and I'm going to stay here for a while. Since my two weeks are up I can't use Spotify anymore before changing my country in my settings. But whenever I try to do this the only option I'm given is my homecount...

Casual Listener

Hi, I've been in Russia for two weeks now and I'm going to stay here for a while. Since my two weeks are up I can't use Spotify anymore before changing my country in my settings. But whenever I try t...

annoyed1

Casual Listener

941 Views

2 replies

0 likes

Account
Free
  • 941 Views
  • 2 replies
  • 0 likes

O premium continua pausado apos o pagamento

Boa noite, meu pagamento e feito via cartao de credito e a fatura ja foi paga mas o Premium continua pausado! Se nao normalizar, terei que cancelar minha conta!

Newbie

Boa noite, meu pagamento e feito via cartao de credito e a fatura ja foi paga mas o Premium continua pausado! Se nao normalizar, terei que cancelar minha conta!

185 Views

0 replies

0 likes

  • 185 Views
  • 0 replies
  • 0 likes

IS THERE A WAY FOR ME TO UPLOAD TRACKS TO SHARE WITH OTHER USERS?

Seriously. That's the question. I am a teacher and I'd like to share some rehearsal tracks with my students, but I cannot figure out how to make them show up when I share a playlist. Is this possible?

Newbie

Seriously.  That's the question.   I am a teacher and I'd like to share some rehearsal tracks with my students, but I cannot figure out how to make them show up when I share a playlist...

148 Views

0 replies

0 likes

Account
Other
Subscription
  • 148 Views
  • 0 replies
  • 0 likes

Deleted facebook account, now cant access account

Signed up for family premium under a facebook account. I deleted my facebook account months ago and now have no access to control anything. Ive searched multiple threads on here and the only solution is to "contact" spotify. Everytime I try to contac...

Newbie

Signed up for family premium under a facebook account. I deleted my facebook account months ago and now have no access to control anything. Ive searched multiple threads on here and the only solution...

230 Views

0 replies

0 likes

  • 230 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify using old Facebook email

I had an old email account connected to my facebook page when i first made spotify. i no longer use that email address and it has been deleted. i have removed it from my facebook page and changed the email on there to my new, primary email address, b...

Newbie

I had an old email account connected to my facebook page when i first made spotify. i no longer use that email address and it has been deleted. i have removed it from my facebook page and changed the...

SergioDavid

Roadie

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been hacked

My account has been hacked. he is listening music with his phone while i am listening. I can login in via my Facebook account but I can't reset my password because he changed mail adress and password. please help

Newbie

My account has been hacked. he is listening music with his phone while i am listening.  I can login in via my Facebook account but I can't reset my password because he chang...

SergioDavid

Roadie

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Somebody created an account with my email

Hello, It seems that somebody created an account with my email. I am a new customer, and when i wanted to register, the system told that my email was already used. So i had to recover a "password" that I never created.Why would somebody do this? Can ...

Newbie

Hello,   It seems that somebody created an account with my email. I am a new customer, and when i wanted to register, the system told that my email was already used. So i had to recover a...

SergioDavid

Roadie

301 Views

1 replies

0 likes

Account
  • 301 Views
  • 1 replies
  • 0 likes

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sadofskdfgbsjkfdbgskfdbgsd

Regular

sadofskdfgbsjkfdbgskfdbgsd

176 Views

0 replies

0 likes

  • 176 Views
  • 0 replies
  • 0 likes

Question for Canadians

I am currently not a Premium member, and when I’m in the USA the service disconnects after 14 days. If I upgrade to Premium will this issue go away?

Casual Listener

I am currently not a Premium member, and when I’m in the USA the service disconnects after 14 days. If I upgrade to Premium will this issue go away?

208 Views

0 replies

0 likes

Account
  • 208 Views
  • 0 replies
  • 0 likes

Superuser Contribution Changing credit card

I have recently changed my credit card. When I tried to update the payment details if shown payment declined. I checked with the bank and they didn't notice any transactions trial from Spotify. What can I do now?

Newbie

I have recently changed my credit card.  When I tried to update the payment details if shown payment declined.  I checked with the bank and they didn't notice any transactions trial from Sp...

SergioDavid

Roadie

271 Views

1 replies

0 likes

Account
  • 271 Views
  • 1 replies
  • 0 likes

My E-mail address does not change in Spotify

I have my Spotify account linked to Facebook.I have change my e-mail address in Facebook and removed the old address. Still, when I look in the Account overview, my Email is the old one and all e-mail sent from Spotify comes to my old address.Can I p...

Newbie

I have my Spotify account linked to Facebook. I have change my e-mail address in Facebook and removed the old address.  Still, when I look in the Account overview, my Email is the old one and ...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Reset password - wrong email adress..

I want to reset my password but then discovered that I have a email adress in my account that does not and has never existed. I therefor can't type in the right adress so that they'll send me a reset password-link. Anyone know how to bypass this? I a...

Newbie

I want to reset my password but then discovered that I have a email adress in my account that does not and has never existed.  I therefor can't type in the right adress so that they'll send m...

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes