Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, My wife and i have premium for family subscriptions.2 days ago my wife's iPhone and other Spotify connected devices suddenly loged out.She tried to log in again but failed.She has her username and password (and i know that they are correct) but s...
Hello, I have a problem with login in because i forgot my password and i have an premium account, the password of my email was the same password as the password of my spotify account. So every month I pay for my account but I can't use it. What can I...
Hi! Yesterday I recieved a message from Spotify that my email was changed in my account. Today I noticed someone else was using my spotify and their email address is shown in my account. I can't change my old email back, and I can't contact Spotify t...
Hi, How can I know the date I sign up with Spotify? Can we include that as a feature in the Account page?
Zojuist aangemeld bij Spotify en ik heb nu geen toegang tot mijn muziek terwijl er wel: 4,99 is geincasseerd van mijn rekening. Het account werkt niet doordat mijn MBO school: horizon college er niet tussen staat. Iedereen ongeacht op MBO, HBO, of un...
Hi, Our account is no longer linked with our Facebook but still displays our Facebook name. We would like it to display our username: c3concerts I have tried: Connecting w. Facebook & disconnecting again - no change Reinstalling Spotify Attempting to...
i can't remember my username or password.
And now they change my name and email already. My family premium gone. I just paid for it ? What to do ? WTH any security here ? **bleep**I just make new account and wait for support mail. No chat now. That hacker device name LOSTA or smthing.
I'm trying to reach someone at spotift about my account. How do i do that.
I recently tried to set up a family account with my mom but she doesn't have a facebook and so I used my facebook to let her access my playlists but now I can't login to my account and modify my playlists. I don't remember the original account inform...
I keep getting an error message saying that my country doesn't match the one listed in my profile. I live in Italy and my profile says I live in Italy. I've been using this account for about 1 year without problem, now for some reason I got logged ou...
I opened a spotify account while on vacation in Mexico, now the app makes all my suggestions as latin music, settings will not allow me to change country to USA!? Keeps saying "form expired"
I created my account in Hong Kong but now I'm living in the US but in the profile it still says Hong Kong and won't change. I updated my credit card info to a US one and when it asked "Change to USA" I said yes.
I have been invited to a family account but when I have to accept the invitation and declare that I live in the same location as the founder, it says that there's a error and that I have to retry, everytime I do it. I also tried resending another inv...
When I open playlist and press 'play' it starts with track 1...then plays them in order. If I lchange ta another album or playlist but then return to first one again...It will start at track 1 again. Is there any way of resuming a playlist from where...
How can Spotify remove my personal playlists??? Not acceptable.
HelloYesterday while working i just opened my Spotify app from mobile and its instantly logged off.when i try to connect its says "Cant login". My account connectted via facebook and now when i try to connect from my PC its the same..i have been trie...
So when I first made my spotify account I did not have a Facebook account. I signed up with just my email. I then later made a Facebook account (with the same email) and I have been trying and retrying for months now to connect the two. I have tried ...
Hi there,I've got the Spotify through my facebook account, although I'm in way to cancel my facebook account. I've tried to get a new account on Spotify, but my email is the same, so I'm unnable to get a new account from.Then, another issue, I'd like...
ciao ragazzi, non posso effettuare il login di spotify perche sono all'estero,in Albania, e quando vado a cambiare il paese nelle impostazioni non mi da appunto come paese l'Albania...come posso fare? grazie