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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422555 Views
  • 965 replies
  • 108 likes
  • Account
  • 422555 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187178 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187178 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103778 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103778 Views
  • 70 replies
  • 10 likes

Superuser Contribution Can't log in or restore password

When i try to log in, spotify says that the password or email are invalid. When i try to restore it says that there is no account with that email and when i try to create a new account with that email spotify says that the email is already in use. I'...

  • Visitor
  • When i try to log in, spotify says that the password or email are invalid. When i try to restore it says that there is no account with that email and when i try to create a new account with that emai...
  • user-removed
  • Not applicable
  • 361 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 361 Views
  • 2 replies
  • 0 likes

Superuser Contribution I cannot see anymore families names

Hello, I would like to remove one user and add another one but I cannot display the names. I just see active instead of the names. Please see the screenshot enclosed. Could you please help me?

  • Regular
  • Hello,   I would like to remove one user and add another one but I cannot display the names. I just see active instead of the names.  Please see the screenshot enclosed.  Could you...
  • FabianS_Bogota
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t log in

I just subscribed to premium account and now can’t log in. I created an account trough Facebook entered in my password which is correct and get this error message. Can anyone help please???

26CD80F8-E657-4039-9890-D93093674ED6.png
  • Casual Listener
  • I just subscribed to premium account and now can’t log in. I created an account trough Facebook entered in my password which is correct and get this error message. Can anyone help please???  
  • FabianS_Bogota
  • Roadie
  • 988 Views
  • 1 replies
  • 0 likes
  • 988 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blocked account

My account is blocked because the payment was not successful. I have abbonoment the amount of the premium on Tuesday made it to their bank account number.My account is still blocked I want them to activate my account again or my money back

  • Newbie
  • My account is blocked because the payment was not successful. I have abbonoment the amount of the premium on Tuesday made it to their bank account number. My account is still blocked I want them to ...
  • FabianS_Bogota
  • Roadie
  • 632 Views
  • 1 replies
  • 0 likes
  • Account
  • 632 Views
  • 1 replies
  • 0 likes

Can’t edit email address on my Spotify account via Facebook

Hi, I’m struggling to amend my email address on my account. I have a an account set up via Facebook so have changed my email address in my Facebook settings, however this is not updating to Spotify, can anyone help?

  • Newbie
  • Hi, I’m struggling to amend my email address on my account. I have a an account set up via Facebook so have changed my email address in my Facebook settings, however this is not updating to Spotify, ...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Spotify does not recognize my username on certain pages and when I log in

On my phone, I can clearly see that I am logged in under my chosen username - ChavaRey - and just now I tried logging in on my laptop, I kept getting the error message that my username/password was incorrect. I went through doing a password reset onl...

  • Newbie
  • ...hen I look at any public page on my Spotify, it shows up as my chosen username, but when I login and look at my account page, it is this randomized code.  What the heck?! Can you fix this so I can a...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Superuser Contribution Facebook stopgezet, wel account Spotify

Beste Spotify, Ik wil graag hulp want ik kom niet meer in mijn family account, omdat ik lang geleden Facebook stop heb gezet en mijn mappen naar een nieuw account zijn overgezet. Ik hoor graag van jullie.

  • Newbie
  • Beste Spotify,   Ik wil graag hulp want ik kom niet meer in mijn family account, omdat ik lang geleden Facebook stop heb gezet en mijn mappen naar een nieuw account zijn overgezet.  &nbs...
  • FabianS_Bogota
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Playlist showing 0 followers?

Hi, sorry for posting here im just not sure where to go from here - I had a playlist that I worked like crazy on and it had 44,000 followers. I hit up @spotifycares on twitter to move it from one account to another as i wanted to move it to my genera...

  • Newbie
  • Hi, sorry for posting here im just not sure where to go from here - I had a playlist that I worked like crazy on and it had 44,000 followers. I hit up @spotifycares on twitter to move it from one acc...
  • 175 Views
  • 0 replies
  • 0 likes
  • Account
  • 175 Views
  • 0 replies
  • 0 likes

Superuser Contribution How to "give" my Unidys Account to somebody elses Account? (German)

Hallo,Ich habe meinen Studentenrabatt ( weil Unidays Account) den ich gerne meiner Schwester übertragen möchte.Sprich: Sie hat ihren eigenen Spotify Free Account, ich einen PRemium Studentenaccount.ICh möchte meinen Studentenaccount nun auf Sie übert...

  • Newbie
  • Hallo, Ich habe meinen Studentenrabatt ( weil Unidays Account) den ich gerne meiner Schwester übertragen möchte. Sprich: Sie hat ihren eigenen Spotify Free Account, ich einen PRemium Studentenacc...
  • FabianS_Bogota
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verifizieren versäumt Premium Family

Hallo, ich habe leider das verifizieren versäumt. Jetzt bin ich auf einen free Account zurückgestuft worden. Ich dachte es geht ganz einfach und ich lade die Persion einfach neu ein. Das funktioniert auch. Wenn ich aber meine Adresse bestätigen soll ...

  • Newbie
  • Hallo,   ich habe leider das verifizieren versäumt. Jetzt bin ich auf einen free Account zurückgestuft worden.   Ich dachte es geht ganz einfach und ich lade die Persion einfach neu ein...
  • FabianS_Bogota
  • Roadie
  • 1702 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1702 Views
  • 1 replies
  • 0 likes

Foto discover weekly

Hee vraagje,Mijn foto van discover weekly blijft een foto laten zien die al een hele tijd anders is dan mijn profielfoto van zowel facebook als spotify zelf. wat kan ik eraan doen om een andere foto zichtbaar te krijgen?

  • Newbie
  • Hee vraagje, Mijn foto van discover weekly blijft een foto laten zien die al een hele tijd anders is dan mijn profielfoto van zowel facebook als spotify zelf. wat kan ik eraan doen om een andere fot...
  • 125 Views
  • 0 replies
  • 0 likes
  • Other
  • 125 Views
  • 0 replies
  • 0 likes

Jak odzyskać konto (Facebook-Spotify)

Witam, Jakiś czas temu usunąłem konto na "niebieskim" portalu społecznościowym. Na domiar złego miałem je połączone ze spotify. Czy istnieje jakakolwiek szansa na odzyskanie mojej grającej szafy ? Wierny użytnownik Wojtek (Spotify ID:1167016834)

  • Newbie
  • Witam,   Jakiś czas temu usunąłem konto na "niebieskim" portalu społecznościowym. Na domiar złego miałem je połączone ze spotify. Czy istnieje jakakolwiek szansa na odzyskanie mojej grającej s...
  • 406 Views
  • 0 replies
  • 1 likes
  • Account
    Other
  • 406 Views
  • 0 replies
  • 1 likes

Moved to Slovenia

Hello,I lived in Germany where I had Spotify ( I also had Premium for some time, not I was a free member ).No I moved to Slovenija and can`t use my Spotify anymore. Could I use it, if I would get Premium again, or cant I use it here at all? It would ...

  • Newbie
  • Hello, I lived in Germany where I had Spotify ( I also had Premium for some time, not I was a free member ). No I moved to Slovenija and can`t use my Spotify anymore.  Could I use it, if I ...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Verified Account Request for Non-Artist: NO REACTION

Hi there 8 Weeks ago i fill out the "Spotify Verified Account Request Form (For Non-Artists)" on https://www.spotify.com/viprequest .I have a Premium Account for our Radio Station and want to broadcast Playlists for our Listeners. BUT: no reaction af...

  • Casual Listener
  • Hi there   8 Weeks ago i fill out the "Spotify Verified Account Request Form (For Non-Artists)" on https://www.spotify.com/viprequest . I have a Premium Account for our Radio Station and want...
  • astronautnorway
  • Gig Goer
  • 2343 Views
  • 6 replies
  • 0 likes
  • Account
  • 2343 Views
  • 6 replies
  • 0 likes

can't share playlists via link

i can't share my playlist via link. when i copy the link on google, i get 'sorry, we couldn't find that' error on spotify web page. also, i can log in my account on spotify web but can't see my playlists. *(my playlists are public)

  • Newbie
  • ...y playlists.  *(my playlists are public)
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Disabled account

I accidentally asked for a chargeback for spotify premium account. I meant to simply cancel my subscription but now my account is disabled. How do I get my free spotify account back? Please help.

  • Newbie
  • I accidentally asked for a chargeback for spotify premium account. I meant to simply cancel my subscription but now my account is disabled. How do I get my free spotify account back? Please help.
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Wiedergabe unterbrochen, das Konto wird an anderer Stelle verwendet

Hallo,Hatte diese Meldung gestern ein Mal und mein Spotify hat sich pausiert, Als ich wieder auf Play gedrückt habe ging alles wieder. Kann das ein Fehler gewesen sein oder wurde ich gehackt?

  • Casual Listener
  • Hallo, Hatte diese Meldung gestern ein Mal und mein Spotify hat sich pausiert, Als ich wieder auf Play gedrückt habe ging alles wieder. Kann das ein Fehler gewesen sein oder wurde ich gehackt?
  • Luke
  • Spotify Star
  • 2685 Views
  • 3 replies
  • 0 likes
  • Account
  • 2685 Views
  • 3 replies
  • 0 likes

Someone created an account with my own email

Hi,Someone created an account with my own email in a different country.I have access to the account with all the details including his "premium" access and already reinitialize the password.What can I do to be ableto create "my" account with my own e...

  • Newbie
  • Hi, Someone created an account with my own email in a different country. I have access to the account with all the details including his "premium" access and already reinitialize the password. Wha...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Being charged but don’t know account

I made an account 8 months ago and haven’t used it since. I now do not know the password , username or email I used for this account and I’ve been getting charged $9.99 for the past 8 months when my account was on free Spotify. How do I find my accou...

  • Newbie
  • I made an account 8 months ago and haven’t used it since. I now do not know the password , username or email I used for this account and I’ve been getting charged $9.99 for  the past 8 months wh...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

How do I change my account’s location from the US to Brazil?

Hello there, I found an article that stated how to do this but unfortunately the link on the website was no longer there. I moved from the US to brazil and I was hopping to change my my family plan to Brazil. A) Will I be able to pay in Brazilian Rea...

  • Visitor
  • Hello there,   I found an article that stated how to do this but unfortunately the link on the website was no longer there. I moved from the US to brazil and I was hopping to change my my fami...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes