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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293531 Views

529 replies

34 likes

Account
Free
  • 293531 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13729 Views

6 replies

11 likes

Security
  • 13729 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541838 Views

990 replies

115 likes

Account
  • 541838 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129747 Views

74 replies

12 likes

Account
Login
Premium
  • 129747 Views
  • 74 replies
  • 12 likes

Payment submited to my creditcard, but I still not able to use the premium features

Hey there, I'm brazilian and I just finished the subscription on spotfy to be able to use the student discount and premium features. I sent the document of university enrollment with the emission date.The problem is that the payment was discounted fr...

Newbie

Hey there, I'm brazilian and I just finished the subscription on spotfy to be able to use the student discount and premium features. I sent the document of university enrollment with the emission dat...

user-removed

Not applicable

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Sharing music in Facebook Messenger

I've tried to send music to my friend in Korea but when I share music through messenger, the link doesn't go through.

Visitor

I've tried to send music to my friend in Korea but when I share music through messenger, the link doesn't go through. 

user-removed

Not applicable

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Change a country

I downloaded Spotify when I was in USA, I used USA bank account and credit card, now I am back in Czech Republic trying to change my country and put my czech credit card instead of USA because my USA account is already closed and there is no option f...

Casual Listener

I downloaded Spotify when I was in USA, I used USA bank account and credit card, now I am back in Czech Republic trying to change my country and put my czech credit card instead of USA because my USA...

Kucisska

Casual Listener

490 Views

3 replies

0 likes

Premium
  • 490 Views
  • 3 replies
  • 0 likes

Solved!! My account was randomly create by email

Hello, I never use Spotify before, but recently I get an email to confirm an account. My account was randomly create by email and they use random username as "awy6lw68jfhqmsrvim2yi4ox5". I has managed to change password but I can't change username. C...

Newbie

Hello, I never use Spotify before, but recently I get an email to confirm an account. My account was randomly create by email and they use random username as "awy6lw68jfhqmsrvim2yi4ox5".  I has ...

IguanaSetup

Community Legend

928 Views

2 replies

0 likes

Account
  • 928 Views
  • 2 replies
  • 0 likes

Unable to change address with facebook account

Hi, i have the problem that im using facebook to login to spotify and i have a family subscription, now my girlfriend got kicked out even after entering the correct zip. i thouhgt ok maybe it was still my old address, but i cant change my address any...

Casual Listener

Hi,   i have the problem that im using facebook to login to spotify and i have a family subscription, now my girlfriend got kicked out even after entering the correct zip.   i thouhgt o...

Nexum

Casual Listener

354 Views

3 replies

0 likes

  • 354 Views
  • 3 replies
  • 0 likes

No quiero y no tengo por qué escuchar esto

Una falta de respeto tanto para mujeres, como niños que podrían escuchar la publicidad básica de Virgin Mobile en spotify. No puedo entender cómo no filtran la publicidad.

Newbie

Una falta de respeto tanto para mujeres, como niños que podrían escuchar la publicidad básica de Virgin Mobile en spotify. No puedo entender cómo no filtran la publicidad. 

168 Views

0 replies

0 likes

  • 168 Views
  • 0 replies
  • 0 likes

Wrong currency in my country (Euro in Thailand?)

Hello, I am using Spotify in Thailand. I used to pay monthly THB129 through my Thai card. Last month, I lost my wallet (and so my card) so I had to make a new one. Spotify is asking to update my credit card info. However, price shows 9,90euros instea...

Newbie

Hello,  I am using Spotify in Thailand. I used to pay monthly THB129 through my Thai card.   Last month, I lost my wallet (and so my card) so I had to make a new one. Spotify is asking t...

mochizebra

Newbie

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

How to accept a Family invite?

Is the site down right now. I can get everywhere in the account settings except for being able to accept the invite for a family account. I tried muliple computers and browsers and if I click the link in the sent email it just takes me to spotify and...

Newbie

Is the site down right now.  I can get everywhere in the account settings except for being able to accept the invite for a family account.  I tried muliple computers and browsers and if I c...

ihenrich

Newbie

2273 Views

8 replies

2 likes

  • 2273 Views
  • 8 replies
  • 2 likes

Solved!! How do I unsubscribe from Spotify Premium?

How do I unsubscribe from Spotify Premium? so I do not have to pay more?

Newbie

How do I unsubscribe from Spotify Premium?   so I do not have to pay more?

Carol63

Newbie

123532 Views

33 replies

0 likes

  • 123532 Views
  • 33 replies
  • 0 likes

Superuser Contribution Someone else were using my account and all my playslists are now gone

It started with I got logged out from Spotify and when I tried to log back on it said I was using an incorrect password. I reset my password and when I logged in again every playlist was gone. My daily mixes and artists I follow are still here though...

Newbie

It started with I got logged out from Spotify and when I tried to log back on it said I was using an incorrect password. I reset my password and when I logged in again every playlist was gone. My dai...

Aichel

Roadie

465 Views

1 replies

0 likes

Desktop
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution account hacked, can't change password or email

my account has been hacked. I believe I originally and continue to sign in via facebook. the culprit changed my password and email on my spotify account. so i can still log in via facebook, but whoever gained access to my account can override me and ...

Newbie

my account has been hacked.  I believe I originally and continue to sign in via facebook.  the culprit changed my password and email on my spotify account.  so i can still log in via f...

dmohr78

Newbie

1065 Views

5 replies

1 likes

Account
Login
Security
  • 1065 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Pagamento

Olá, meus dados do pagamento do cartão estavam desatualizados pois troquei de cartao e dai fiz a assinatura de universitário para obter o desconto e depois atualizar meus dados do cartão. Veio cobrando 2 coisas no cartão, 16,90 da assiantura premium ...

Newbie

Olá, meus dados do pagamento do cartão estavam desatualizados pois troquei de cartao e dai fiz a assinatura de universitário para obter o desconto e depois atualizar meus dados do cartão. Veio cobran...

Sergio62

Newbie

644 Views

3 replies

0 likes

Account
  • 644 Views
  • 3 replies
  • 0 likes

Problemas com Plan Familiar Premium

Possuo um plano familiar e enviei convite para minha mãe. Ela recebeu o convite com o código e, depois de um bom tempo procurando onde entrar com o código pois não há indicação nenhuma de onde colocá-lo, tentei usar o código em "Resgatar", no menu qu...

Newbie

Possuo um plano familiar e enviei convite para minha mãe. Ela recebeu o convite com o código e, depois de um bom tempo procurando onde entrar com o código pois não há indicação nenhuma de onde colocá...

amsferraz

Newbie

317 Views

1 replies

1 likes

  • 317 Views
  • 1 replies
  • 1 likes

Can't access Premium account

Hi.So I have this problem for over a week now where I can't access my original Spotify account. The account name in question is "stefanmelin" and I've had to make this second account only to make this post. Whenever I try to log in it says I have the...

Visitor

Hi. So I have this problem for over a week now where I can't access my original Spotify account. The account name in question is "stefanmelin" and I've had to make this second account only to make t...

user-removed

Not applicable

295 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Regular

</mod snip email>

134 Views

0 replies

0 likes

  • 134 Views
  • 0 replies
  • 0 likes

Can't login via Facebook

Hello,i can't login via Facebook into my Spotify account. The app tells me:"wrong login data". And i can't login on the Spotify website too:"redirection error". I have already changed my password on facebook. ThanksFlorian

Newbie

Hello, i can't login via Facebook into my Spotify account. The app tells me:"wrong login data". And i can't login on the Spotify website too:"redirection error". I have already changed my password o...

133 Views

0 replies

0 likes

Account
Login
  • 133 Views
  • 0 replies
  • 0 likes

Superuser Contribution Invite to family sub doesn't get trough

Got family subscription today, sent out invitations, but they aren't getting trough. Does Spotify have a problem at the moment?

Newbie

Got family subscription today, sent out invitations, but they aren't getting trough. Does Spotify have a problem at the moment?

Ailinsky

Newbie

357 Views

3 replies

0 likes

Account
Subscription
  • 357 Views
  • 3 replies
  • 0 likes

Cannot login

I am currently logged into my mom's account because I cannot access my own. When I try to login, Spotify acknowledges my username exists, but states " Unfortunately there is no email address associated with the specified user. We are therefore unable...

Newbie

I am currently logged into my mom's account because I cannot access my own. When I try to login, Spotify acknowledges my username exists, but states " Unfortunately there is no email address ass...

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes

No option to change Incorrect linked Facebook account?

When attempting to go through settings to disconnect an incorrectly linked facebook account there is no option to do so? Can anyone help?

Newbie

When attempting to go through settings to disconnect an incorrectly linked facebook account there is no option to do so? Can anyone help?

133 Views

0 replies

0 likes

  • 133 Views
  • 0 replies
  • 0 likes