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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1550 Views
  • 0 replies
  • 7 likes
  • Security
  • 1550 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445566 Views
  • 970 replies
  • 108 likes
  • Account
  • 445566 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198907 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198907 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108200 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108200 Views
  • 70 replies
  • 11 likes

Lost my entire library !

Hi,It appears that I just lost my entire music library : is there a save somewhere ? What should I do ? Thanks for your help.

  • Newbie
  • Hi, It appears that I just lost my entire music library : is there a save somewhere ? What should I do ? Thanks for your help.
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Solved!! Someone use my spotify at the same time

I dont know what happen but sometime there is someone play music on web player i dont know who pls help

  • Casual Listener
  • I dont know what happen but sometime there is someone play music on web player i dont know who pls help
  • Luke
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
  • 222 Views
  • 1 replies
  • 0 likes

I removed fb from the spotify profile with the assistance and... [ENG/ITA]

... and in practice:1. I can not activate my subscription and say that it would still be active for 30 days when I had already done it but it did not work.2. I do not see fb's friends listHow do I fix it?

  • Newbie
  • ... and in practice: 1. I can not activate my subscription and say that it would still be active for 30 days when I had already done it but it did not work. 2. I do not see fb's friends list How d...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Spotify linked to "dead" mail,, cant recover password.

Hi! My spotify is linked to a mail adress that i cant recover password for. I'm paying for subscription on a account i can't use. What to do? Can i somehow delete that account and start a new one? Best Regards

  • Visitor
  • Hi!   My spotify is linked to a mail adress that i cant recover password for.   I'm paying for subscription on a account i can't use.   What to do? Can i somehow delete that...
  • Luke
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

[Subscription] Decreasing subscription price for long term subscribers

hi i sign a stopify as a student . as soon as i check my account detail and updated a new taccount .spotify charged me in a year with 143$ . its not fair

  • Newbie
  • hi i sign a stopify as a student . as soon as i check my account detail and updated a new taccount .spotify charged me  in a year with 143$ . its not fair 
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Delete Spotify Account from a deleted Facebook account

Hi everyone, I deleted my facebook account a while ago and when I wanted to logg me on Spotify I couldn't. I had to create a new one. My question is : can I delete my old Spotify account regarding that I don't have my Facebook account anymore?

  • Newbie
  • Hi everyone,  I deleted my facebook account a while ago and when  I wanted to logg me on Spotify I couldn't. I had to create a new one.  My question is : can I delete my old Spot...
  • 228 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 228 Views
  • 0 replies
  • 0 likes

Premium-Account pausiert

Hallo Zusammen!Mein Premium-Account wurde pausiert, aufgrund einer nicht getätigten Zahlung. Mittlerweile ist aber alles bezahlt (seit über einer Woche) und trotzdem wird mein Premium-Account nicht freigeschaltet. An was könnte das liegen?

  • Newbie
  • Hallo Zusammen! Mein Premium-Account wurde pausiert, aufgrund einer nicht getätigten Zahlung. Mittlerweile ist aber alles bezahlt (seit über einer Woche) und trotzdem wird mein Premium-Account nicht...
  • 592 Views
  • 0 replies
  • 0 likes
  • 592 Views
  • 0 replies
  • 0 likes

Spotify no longer posts on Facebook profile

Despite enabling 'Show Activity' to show what I listen to on my Facebook profile, no songs are being posted on my profile. Is there a reason for this? Thanks!

  • Newbie
  • Despite enabling 'Show Activity' to show what I listen to on my Facebook profile, no songs are being posted on my profile. Is there a reason for this?   Thanks!
  • 0-15-59175x
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 398 Views
  • 2 replies
  • 0 likes

Gehe online um dich anzumelden

Ich muss jetzt nach mehrmaliger Fehlermeldungen und Probleme mich anzumelden wirklich ein paar ERNSTE Worte loswerden! Ich bin wirklich zufrieden mit eurer Musik app und hege garkein Zweifel an der Auswahl und Qualität eurer Songs. Aber es kann gottv...

  • Newbie
  • Ich muss jetzt nach mehrmaliger Fehlermeldungen und Probleme mich anzumelden wirklich ein paar ERNSTE Worte loswerden!  Ich bin wirklich zufrieden mit eurer Musik app und hege garkein Zweifel a...
  • 1691 Views
  • 0 replies
  • 6 likes
  • 1691 Views
  • 0 replies
  • 6 likes

project

project 1

  • Regular
  • project 1
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Password Reset Link does not work

Hi everyone, can someone please help me to reset my password? Every time I try to reset my password, I follow the reset link within the email and the following notification appears on my screen: "Your password reset link is not valid, or already used...

  • Newbie
  • Hi everyone, can someone please help me to reset my password?   Every time I try to reset my password, I follow the reset link within the email and the following notification appears on my scr...
  • 287 Views
  • 0 replies
  • 0 likes
  • Login
  • 287 Views
  • 0 replies
  • 0 likes

Downloaded songs

I accidentally push the button to undownload the songs that I have on my playlist and it took them off of my phone how do I recover them because there apparently saved but whenever I push the little lever back it starts at all over like I never had t...

  • Regular
  • I accidentally push the button to undownload the songs that I have on my playlist and it took them off of my phone how do I recover them because there apparently saved but whenever I push the little ...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Regalar renovación

¡Hola!Hace un par de años le regalé a mi pareja Spotify Premium durante un año por su cumpleaños. El año pasado se lo volví a regalar, aunque fue él el que lo renovó y yo le hice una transferencia. El regalo hecho de esta manera fue algo cutre... Así...

  • Newbie
  • ¡Hola! Hace un par de años le regalé a mi pareja Spotify Premium durante un año por su cumpleaños. El año pasado se lo volví a regalar, aunque fue él el que lo renovó y yo le hice una transferencia....
  • EdgarART3
  • Casual Listener
  • 381 Views
  • 3 replies
  • 0 likes
  • 381 Views
  • 3 replies
  • 0 likes

Artist Managet - approved access, received email but trouble using

Hello, i recently applied as a manager for my artist to be verified on Spotify through the get access program. I received email 2-3 days after and it says “Your request to join Spotify for Artists was just approved.” i click on get get started but it...

  • Newbie
  • Hello,   i recently applied as a manager for my artist to be verified on Spotify through the get access program.    I received email 2-3 days after and it says “ Your request to j...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Family Account Not Working

I've sent the invite to a member of my family multiple times, on multiple emails and browsers, yet every link in the emails redirect to this https://www.spotify.com/us/account/overview/The option to put in the code never comes up. Thanks in advance!

  • Newbie
  • I've sent the invite to a member of my family multiple times, on multiple emails and browsers, yet every link in the emails redirect to this https://www.spotify.com/us/account/overview/ The o...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

account not syncing on different devices

I'm having this issue where all the songs I play, add to my music, create playlists (basically any activity of any sort) I play on computer A are not appearing in my profile on computer B - it's almost as if I am logged into two separate accounts but...

  • Casual Listener
  • I'm having this issue where all the songs I play, add to my music, create playlists (basically any activity of any sort) I play on computer A are not appearing in my profile on computer B - it's...
  • KrystalKavney
  • Newbie
  • 370 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
  • 370 Views
  • 1 replies
  • 1 likes

Can't log on - abroad longer than 14 days

I am logged into my spotify account fine on my iPhone 7, but i've tried to login on my old iPhone 5s and it is coming up with the error message saying that i've been abroad for longer than 14 days! But i'm not overseas... and i'm logged in fine on my...

  • Newbie
  • I am logged into my spotify account fine on my iPhone 7, but i've tried to login on my old iPhone 5s and it is coming up with the error message saying that i've been abroad for longer than 14 days! B...
  • 122 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 122 Views
  • 0 replies
  • 0 likes

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  • Regular
  • hfdsdjudrrdiurd5iud
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes