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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14665 Views

7 replies

11 likes

Security
  • 14665 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552087 Views

991 replies

115 likes

Account
  • 552087 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130975 Views

74 replies

12 likes

Account
Login
Premium
  • 130975 Views
  • 74 replies
  • 12 likes

spotify me prohibio mi cuenta

por supuesto que no pague un mes el primiun pero an estado utiliando mi cuenta sin mi autorisacion asi que nesecito queabiliten mi cuenta para cancelar toda suscripcion que ay en ella, esto es un abso y estafa

Newbie

por supuesto que no pague un mes el primiun pero an estado utiliando mi cuenta sin mi autorisacion asi que nesecito queabiliten mi cuenta para cancelar toda suscripcion que ay en ella, esto es un abs...

189 Views

0 replies

0 likes

  • 189 Views
  • 0 replies
  • 0 likes

All of my playlists disappeared after an iOS app update

I am on an iPhone 7 Plus. Two days ago, I noticed the app kicked me out after an update. I logged in again with my FB account. All of my playlists are gone. Strange enough, I’m seeing some of them in the “jump back into section” but not under my play...

Newbie

I am on an iPhone 7 Plus. Two days ago, I noticed the app kicked me out after an update. I logged in again with my FB account. All of my playlists are gone. Strange enough, I’m seeing some of them in...

310 Views

0 replies

1 likes

  • 310 Views
  • 0 replies
  • 1 likes

Facebook account and playlist issues

I was using my mom's account and it was connected to my facebook but now I have made my own account. I disconnected my facebook from hers and tried to connect it to mine but her account still comes up when you search my name. I also tried to delete m...

Newbie

I was using my mom's account and it was connected to my facebook but now I have made my own account. I disconnected my facebook from hers and tried to connect it to mine but her account still comes u...

177 Views

0 replies

0 likes

  • 177 Views
  • 0 replies
  • 0 likes

Change credit card

would like to change my credit card on file because you are double charging my card

Newbie

would like to change my credit card on file because you are double charging my card

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Sconto studenti

Vi espongo il mio problema, volevo fare l’account premium con sconto studenti, però poi mi sono accorto che la mia scuola non c’era così sono uscito dalla pagina. Però mi hanno addebitato già i 4,99€, che posso fare?

Newbie

Vi espongo il mio problema, volevo fare l’account premium con sconto studenti, però poi mi sono accorto che la mia scuola non c’era così sono uscito dalla pagina. Però mi hanno addebitato già i 4,99€...

Outoffears

Newbie

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Solved!! Change Profile name

Hi, Is it possible to change the profile name? (not username)Thanks!

Casual Listener

Hi,  Is it possible to change the profile name? (not username) Thanks!

max22800

Newbie

21720 Views

5 replies

0 likes

Account
  • 21720 Views
  • 5 replies
  • 0 likes

Login Failed with Correct Password

Hi, I recently changed my password to my account because it said log in failed. However, with the new password, which i know to be correct, the app on my iphone continues to state that it can not log in. I have tried the same username and password on...

Newbie

Hi,    I recently changed my password to my account because it said log in failed. However, with the new password, which i know to be correct, the app on my iphone continues to state that...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Pay with PayPal without Creditcard

Hi,i'm glad to see that Spotify is now avaible in Germany.I would like to use the Premium Membership, but if i try to pay with PayPal i still needa credit card. Why is it not possible to use PayPal without a credit card, but with a "normal" bank acco...

Regular

Hi, i'm glad to see that Spotify is now avaible in Germany. I would like to use the Premium Membership, but if i try to pay with PayPal i still need a credit card.   Why is it not possible ...

redaaitsaid

Newbie

68334 Views

89 replies

25 likes

  • 68334 Views
  • 89 replies
  • 25 likes

Switching between accounts on one computer? (Multi user environment)

Hey, I was wondering; I found myself trying to switch accounts on my computer from someone elses to mine whithout having to log out. I couldn´t find it and maybe it cannot exist because various account hacking safety measures shmablabla. Anyone know ...

Newbie

Hey, I was wondering; I found myself trying to switch accounts on my computer from someone elses to mine whithout having to log out. I couldn´t find it and maybe it cannot exist because various accou...

Maxim

Spotify Star

3630 Views

1 replies

2 likes

  • 3630 Views
  • 1 replies
  • 2 likes

Superuser Contribution Make Spotify Connect a choice?

Sometimes when I am listening to music it stops and says I started listening on "IPhone de Nicole" I don't know anyone that speaks spanish and is named Nicole and that can play my music. It starts to play things she is listening to and we kind of "fi...

Newbie

Sometimes when I am listening to music it stops and says I started listening on "IPhone de Nicole" I don't know anyone that speaks spanish and is named Nicole and that can play my music. It starts to...

Aimee_T

Roadie

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Unsubscribed but still charged, cant unsubscribe.

Hello! I'm very annoyed this morning because I woke up to an email that told me I had spotify premium.... after I had unsubscribed. I checked my bank account and OH YES some money that I NEED, is gone. I checked the help pages and it went on for a pa...

Casual Listener

Hello!  I'm very annoyed this morning because I woke up to an email that told me I had spotify premium.... after I had unsubscribed. I checked my bank account and OH YES some money that I NEED,...

Maxim

Spotify Star

505 Views

2 replies

0 likes

  • 505 Views
  • 2 replies
  • 0 likes

Spotify > Facebook

So, I've been using my facebook almost every day but there's a problem... It won't post my activity anymore. I have tried disconnecting it then connecting it again.. checking the toggle buttons to make sure it is connected (each device that I have) b...

Regular

So, I've been using my facebook almost every day but there's a problem... It won't post my activity anymore. I have tried disconnecting it then connecting it again.. checking the toggle buttons to ma...

aliyanavarro

Regular

436 Views

2 replies

1 likes

Account
  • 436 Views
  • 2 replies
  • 1 likes

Problem

Hello, I would need help I have a phone with the account that makes the payment which format and I do not remember that hotmail I put it and I need to recover it since I am paying a plan and a telephone can not be added to the family plan, I have 4 t...

Newbie

Hello, I would need help I have a phone with the account that makes the payment which format and I do not remember that hotmail I put it and I need to recover it since I am paying a plan and a teleph...

163 Views

0 replies

0 likes

Account
  • 163 Views
  • 0 replies
  • 0 likes

spotify keeps saying password is wrong no matter how many times it is reset

i am already logged into spotify on my phone, but i have to log in using my password on the amazon alexa app in order for my music to play through my amazon echo. i keep resetting my password and it still says it's wrong. this is extremely frustratin...

Newbie

i am already logged into spotify on my phone, but i have to log in using my password on the amazon alexa app in order for my music to play through my amazon echo. i keep resetting my password and it ...

Evo2

Newbie

525 Views

1 replies

0 likes

Other
Premium
  • 525 Views
  • 1 replies
  • 0 likes

Help!

I only have two devices listed on my account. My husband has downloaded spotify on his phone, logged into my account, but still has ads and can't access and playlists. Even "online" he can't skip songs, etc. It's still a "free" account, not my premiu...

Newbie

I only have two devices listed on my account. My husband has downloaded spotify on his phone, logged into my account, but still has ads and can't access and playlists. Even "online" he can't skip son...

185 Views

0 replies

0 likes

  • 185 Views
  • 0 replies
  • 0 likes

Superuser Contribution Skipping to random songs/playlists, maybe on different device

I'm on Premium, listening almost exclusively on mobile. I'm having an issue where Spotify will skip to a random playlist mid-song. I will be listening to a playlist or an album, when suddenly the music will cut out, the volume will be set to max, and...

Newbie

I'm on Premium, listening almost exclusively on mobile. I'm having an issue where Spotify will skip to a random playlist mid-song. I will be listening to a playlist or an album, when suddenly the mus...

Aimee_T

Roadie

9460 Views

1 replies

0 likes

iOS
  • 9460 Views
  • 1 replies
  • 0 likes

i need an email for Spotify to help me login

Please can someone in Spotify contact me about my account I need help to login.pearsewarfield@icloud.comthankspearse

Newbie

Please can someone in Spotify contact me about my account I need help to login. pearsewarfield@icloud.com thanks pearse

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

Solved!! Username became garbled after making account, but shows properly on support.spotify links

I made my account with the username Aezoph, but it changed itself to "ttfunol4800r47z18w57ctpgb" after activating premium. Any time I visit a support.spotify site, it shows the correct name but everywhere else its wrong.

Casual Listener

I made my account with the username Aezoph, but it changed itself to "ttfunol4800r47z18w57ctpgb" after activating premium.  Any time I visit a support.spotify site, it shows the correct name bu...

Aezoph

Casual Listener

1115 Views

4 replies

0 likes

  • 1115 Views
  • 4 replies
  • 0 likes

Applying student discount to an existing premium subscription

Hey, I've been having difficulty finding how to apply the student discount for premium to my already existing Spotify subscription. My subscription renewed on the 16th October. Do I need to cancel my payment plan, wait until my current subscription r...

Newbie

Hey,   I've been having difficulty finding how to apply the student discount for premium to my already existing Spotify subscription.   My subscription renewed on the 16th October. Do I...

Maxim

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Incorrect Language

So I speak English but my spotify suggest songs in Spanish? My entire phone is in English and so is the spotify except for the suggested music. The top 100 playlist is Spanish rather than English. I would really love any help available!!!!

Newbie

So I speak English but my spotify suggest songs in Spanish? My entire phone is in English and so is the spotify except for the suggested music. The top 100 playlist is Spanish rather than English. I ...

Maxim

Spotify Star

235 Views

1 replies

0 likes

Account
  • 235 Views
  • 1 replies
  • 0 likes