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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287831 Views

529 replies

34 likes

Account
Free
  • 287831 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13639 Views

6 replies

11 likes

Security
  • 13639 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540499 Views

990 replies

114 likes

Account
  • 540499 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129617 Views

74 replies

12 likes

Account
Login
Premium
  • 129617 Views
  • 74 replies
  • 12 likes

Incorrect Language

So I speak English but my spotify suggest songs in Spanish? My entire phone is in English and so is the spotify except for the suggested music. The top 100 playlist is Spanish rather than English. I would really love any help available!!!!

Newbie

So I speak English but my spotify suggest songs in Spanish? My entire phone is in English and so is the spotify except for the suggested music. The top 100 playlist is Spanish rather than English. I ...

Maxim

Spotify Star

222 Views

1 replies

0 likes

Account
  • 222 Views
  • 1 replies
  • 0 likes

Log in problem

I have been using my Android spotify app offline. It has now asked for my username and password to use the account. After entering the correct info the app tells me that I am offline and must go online in the app. Catch 22. if cannot open the app I c...

Newbie

I have been using my Android spotify app offline. It has now asked for my username and password to use the account. After entering the correct info the app tells me that I am offline and must go onli...

162 Views

0 replies

0 likes

Login
  • 162 Views
  • 0 replies
  • 0 likes

test instalatio

test

Regular

test

173 Views

0 replies

0 likes

Free
  • 173 Views
  • 0 replies
  • 0 likes

Solved!! Need a force logout

I need a force logout. Thanks

Casual Listener

I need a force logout. Thanks

headey

Roadie

28240 Views

5 replies

0 likes

Account
  • 28240 Views
  • 5 replies
  • 0 likes

Account

Bonjour je ai oublié le mon account Premium, çe possible désactivée le ancien compte ? Merciii

Newbie

Bonjour je ai oublié le mon account Premium, çe possible désactivée le ancien compte ? Merciii

191 Views

0 replies

0 likes

Account
  • 191 Views
  • 0 replies
  • 0 likes

Ugrade but Accidently clicked Trial

Hello, i have upgraded my account to premium but the status is still free. While i checked the status, accidently i clicked the 7 days trial, how it will ginna be ? Does premium still work after the trial ended ?

Newbie

Hello, i have upgraded my account to premium but the status is still free. While i checked the status, accidently i clicked the 7 days trial, how it will ginna be ? Does premium still work after the ...

143 Views

0 replies

0 likes

  • 143 Views
  • 0 replies
  • 0 likes

My premium account has been hacked - help me

Someone is logging to my Spotify Premium account:I cannot play anymore the music since, every time I press play, it pulls me out (another unwknow device plays on my behalf)He's preventing me to play songs on my devicesSometimes the icon/image of my p...

Newbie

Someone is logging to my Spotify Premium account: I cannot play anymore the music since, every time I press play, it pulls me out (another unwknow device plays on my behalf) He's preventing me to ...

Luke

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Account hacked— playlists deleted etc

Please assist! I can log into my account through my Facebook, and it will recognize my username but my password is incorrect. When I asked it to reset my password via email, the email never comes. Once I logged in through fb, I saw playlists made tha...

Newbie

Please assist! I can log into my account through my Facebook, and it will recognize my username but my password is incorrect. When I asked it to reset my password via email, the email never comes.&nb...

Luke

Spotify Star

220 Views

1 replies

0 likes

Account
  • 220 Views
  • 1 replies
  • 0 likes

Problemas para ingresar

Hola estoy pagando la cuenta, cerré sesión, quiero volver a ingresar y me dice que no puedo porque puedo usar Spotify solo por 14 días en el extranjero, me sale US como pais y estoy en Argentina, voy a editar perfil, cambio a Argentina pero medice qu...

Newbie

Hola estoy pagando la cuenta, cerré sesión, quiero volver a ingresar  y me dice que no puedo porque puedo usar Spotify solo por 14 días en el extranjero, me sale US como pais y estoy en Argentin...

233 Views

0 replies

1 likes

Premium
  • 233 Views
  • 0 replies
  • 1 likes

add family members to premium.

hi. I have family subsription. I do not find the menu for adding family members. someone able to help ? BR Staale

Newbie

hi. I have family subsription. I do not find the menu for adding family members. someone able to help ?   BR   Staale      

Luke

Spotify Star

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Canadian postal code not accepted for Premium subscription signup

I am not able to sign up for premium service in Canada as the sign up form keeps asking me to enter a valid postal code. I have tried a number of VALID postal codes and all of them raise this issue. https://www.spotify.com/ca-en/purchase/panel/?check...

Newbie

I am not able to sign up for premium service in Canada as the sign up form keeps asking me to enter a valid postal code.  I have tried a number of VALID postal codes and all of them raise this i...

601 Views

0 replies

0 likes

  • 601 Views
  • 0 replies
  • 0 likes

Account Hacked

Random devices keep showing up on my account and taking over listening from my phone or computer. Account was changed from premium to premium family (not by me). I since changed it back. I use login through facebook. have changed facebook password. P...

Newbie

Random devices keep showing up on my account and taking over listening from my phone or computer. Account was changed from premium to premium family (not by me). I since changed it back. I use login ...

Maxim

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Recuperar Conta

Acabou acontecendo um bug e eu coloquei minha conta pra ser encerradaeu recebi um e-mail dizendo que iria ser encerrada e eu tinha até 7 dias pra cancelarMas como eu faço isso?me ajudem pf

Newbie

Acabou acontecendo um bug e eu coloquei minha conta pra ser encerrada eu recebi um e-mail dizendo que iria ser encerrada e eu tinha até 7 dias pra cancelar Mas como eu faço isso? me ajudem pf

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

MI PLAN FAMILIAR NO SE PUDO CARGAR A MI TARJETA Y COMPRE UNA TARJETA DE PREPAGO Y NO ME LO RECIBE

HOLA ME APARECIO UN MENSAJE DONDE ME DICE QUE NO SE PUDO REALIZAR LA RENOVACION EN MI TARJETA QUE CAMBIE LOS DATOS O EL METODO DE PAGO, Y POR FACILIDAD DECIDI COMPRAR UNA TARJETA DE PREPAGO EN UN AUTOSERVICIO, DE 600 PESOS MEXICANOS PERO AL MOENTO DE...

Newbie

HOLA ME APARECIO UN MENSAJE DONDE ME DICE QUE NO SE PUDO REALIZAR LA RENOVACION EN MI TARJETA QUE CAMBIE LOS DATOS O EL METODO DE PAGO, Y POR FACILIDAD DECIDI COMPRAR UNA TARJETA DE PREPAGO EN UN AUT...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

Facebook sign up-sing in problem

Okay so the problem goes as: Everytime I sign up or link ANY facebook account to ANY of my spotify accounts, it doesn't work, either a 404 on mobile, "oops.." on web or "sorry there has been a temporary error.." I can't login, or signup to facebook. ...

Newbie

Okay so the problem goes as: Everytime I sign up or link ANY facebook account to ANY of my spotify accounts, it doesn't work, either a 404 on mobile, "oops.." on web or "sorry there has been a tempor...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes

premium for family

Hi! My sister just made an account for our family, she sended me a invite but when I click on it, i don't get any results or signs of where to click next. When I click on upgrade it automatically goes to premium, but that's not what I want. So: How d...

Casual Listener

Hi! My sister just made an account for our family, she sended me a invite but when I click on it, i don't get any results or signs of where to click next. When I click on upgrade it automatically goe...

187 Views

0 replies

0 likes

  • 187 Views
  • 0 replies
  • 0 likes

Deleting an Account I don’t have the sign in info for

I know the password for my Spotify account, but not the username or email. This account has premium that is still charging me so I need to get into this account so I can keep using my premium and not just pay for nothing. Worst case scenario I’ll del...

Newbie

I know the password for my Spotify account, but not the username or email. This account has premium that is still charging me so I need to get into this account so I can keep using my premium and not...

jmdesin892

Roadie

255 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Uploaded my music through Distrokid and it merged with another artist

This is one Armies https://open.spotify.com/artist/5fPAOG1lR6UwQkC0rPQFh8This account has one single uploaded by a label that signed me. The label created this separate artist somehow when they uploaded. And this is the other Armies https://open.spot...

Casual Listener

This is one Armies https://open.spotify.com/artist/5fPAOG1lR6UwQkC0rPQFh8 This account has one single uploaded by a label that signed me. The label created this separate artist somehow when the...

olvidiu

Casual Listener

4264 Views

2 replies

0 likes

Account
Other
  • 4264 Views
  • 2 replies
  • 0 likes

I don't have the access to some artists anymore - it's not about licenses

Hello! I have an odd problem with my Spotify acount I believe. Some time ago I wanted listen to a German artist called Alligatoah (or his band Trailerpark) and suddenly couldn't anymore. I got the typical error message that the song isn't available. ...

Casual Listener

Hello!   I have an odd problem with my Spotify acount I believe. Some time ago I wanted listen to a German artist called Alligatoah (or his band Trailerpark) and suddenly couldn't anymore. I g...

windvof

Newbie

369 Views

2 replies

0 likes

  • 369 Views
  • 2 replies
  • 0 likes