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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420577 Views
  • 965 replies
  • 108 likes
  • Account
  • 420577 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186067 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186067 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103337 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103337 Views
  • 69 replies
  • 10 likes

How to move releases to the correct artist account?

Helloy. I have my own artist account, but two songs released as collaborations with other artists that link to the wrong artist account and thus don't appear on my artist account page. My artist account is here: https://open.spotify.com/artist/5QjpMO...

  • Casual Listener
  • Helloy. I have my own artist account, but two songs released as collaborations with other artists that link to the wrong artist account and thus don't appear on my artist account page.   My ar...
  • Maxim
  • Spotify Star
  • 1202 Views
  • 3 replies
  • 0 likes
  • 1202 Views
  • 3 replies
  • 0 likes

Hacked Premium Account - Email and password changed

Hi, It appears that my premium account has been hacked, and that my email address has been changed together with my password, so I cannot do a password reset. I created a new account in order to submit this support request. Please advise.

  • Casual Listener
  • Hi,   It appears that my premium account has been hacked, and that my email address has been changed together with my password, so I cannot do a password reset.   I created a new accoun...
  • Maxim
  • Spotify Star
  • 9602 Views
  • 3 replies
  • 1 likes
  • 9602 Views
  • 3 replies
  • 1 likes

Superuser Contribution No funciona mi cuenta premium

Hola buen dia, gente. El dia de hoy al querer escuchar musica desde mi celular con Spotify, no me permitia elegir una cancion en especifico. Me fijo en las configuraciones y me dice que tengo cuenta free, cuando en realidad hace varios meses que teng...

  • Casual Listener
  • Hola buen dia, gente. El dia de hoy al querer escuchar musica desde mi celular con Spotify, no me permitia elegir una cancion en especifico. Me fijo en las configuraciones y me dice que tengo cuenta ...
  • yamelvalera
  • Newbie
  • 2128 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
  • 2128 Views
  • 9 replies
  • 0 likes

Spotify Account

Hi, I always get an error message that i need to pay wherein fact i pay every month. All of the music that i've downloaded always gone.

  • Newbie
  • Hi, I always get an error message that i need to pay wherein fact i pay every month. All of the music that i've downloaded always gone.
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Add support for Google ChromeCast

Hvorfor for jeg ikke premium bruker når jeg har betalt 49,- ??

  • Newbie
  • Hvorfor for jeg ikke premium bruker når jeg har betalt 49,- ??
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Can't log in on PC client or Phone

I've just bought Spotify Premium for 30 days, but i can only log in on Website,on PC Client or Smartphone it says "username or password is incorrect",what is the problem?

  • Casual Listener
  • I've just bought Spotify Premium for 30 days, but i can only log in on Website,on PC Client or Smartphone it says "username or password is incorrect",what is the problem?
  • justinklennon
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

Coming from Groove -- spotify still have the 3000 song limit on smartphones?

I was going to drop groove over the summer but then found out spotify has a 3000 smartphone limit for offline content. Did they ever get smart and increase that arcane number?

  • Music Fan
  • I was going to drop groove over the summer but then found out spotify has a 3000 smartphone limit for offline content.  Did they ever get smart and increase that arcane number?  
  • tHIS_IS
  • Music Fan
  • 250 Views
  • 2 replies
  • 0 likes
  • Account
  • 250 Views
  • 2 replies
  • 0 likes

Suddenly free

Hello,every month I pay for the premium Spotify,but suddenly I have the free account.can someone help me?

  • Newbie
  • Hello, every month I pay for the premium Spotify, but suddenly I have the free account. can someone help me?  
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

cdgjjuemv@mailxcdn.com

cdgjjuemv@mailxcdn.com

  • Regular
  • cdgjjuemv@mailxcdn.com
  • 421 Views
  • 0 replies
  • 0 likes
  • 421 Views
  • 0 replies
  • 0 likes

Problemen met account

Ik heb gisteren een spotify account aangemaakt welke ik als app heb gedownload op mijn i phone ik kon gelijk gebruik maken van spotify later toen ik thuis was wilde ik de code die ik had gehad van kpn invoeren maar dat kon niet omdat er een aktief ac...

  • Casual Listener
  • Ik heb gisteren een spotify account aangemaakt welke ik als app heb gedownload op mijn i phone ik kon gelijk gebruik maken van spotify later toen ik thuis was wilde ik de code die ik had gehad van kp...
  • Hubo
  • Community Legend
  • 2248 Views
  • 6 replies
  • 0 likes
  • 2248 Views
  • 6 replies
  • 0 likes

2 accounts ?

Recently i connected my spotify with facebook. And suddenly im on a Free account. I pay for spotify but dont know for what account. If i choose forgot password i Only get to the Free account not premium. What to do? Please help!

  • Visitor
  • Recently i connected my spotify with facebook. And suddenly im on a Free account. I pay for spotify but dont know for what account. If i choose forgot password i Only get to the Free account not prem...
  • jsannn
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
  • 128 Views
  • 1 replies
  • 0 likes

What is Wi-Fi (Wireless Networking)? Wifitechnology.ga Definition

Wi-Fi (wireless networking)Wi-Fi is the name of a popular wireless networking technology that uses radio waves to provide wireless high-speed Internet and network connections. A common misconception is that the term Wi-Fi is short for "wireless fidel...

  • Newbie
  • Wi-Fi (wireless networking) Wi-Fi is the name of a popular wireless networking technology that uses radio waves to provide wireless high-speed Internet and network connections. A common misconceptio...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Link for my featured artist does not link to them

This is my song herehttps://open.spotify.com/track/0YQTcyK9LVlVjDMJbLl5zy And my feature is limbohttps://open.spotify.com/artist/13VunSzrVSmJBpUWxUajJF But the link directs to some other artist who has the same name. I am teamed up with my featured a...

  • Newbie
  • This is my song here https://open.spotify.com/track/0YQTcyK9LVlVjDMJbLl5zy   And my feature is limbo https://open.spotify.com/artist/13VunSzrVSmJBpUWxUajJF   But the link directs to s...
  • Maxim
  • Spotify Star
  • 774 Views
  • 1 replies
  • 0 likes
  • Account
  • 774 Views
  • 1 replies
  • 0 likes

CSRF token is invalid

I tried to login but login failed said that I can't be abroad for 14 days? So I tried password reset and then it said CSRF token invalid, please help, I'm am subscribe with Premium family account, where others are working fine, mine just stopped work...

  • Newbie
  • I tried to login but login failed said that I can't be abroad for 14 days? So I tried password reset and then it said CSRF token invalid, please help, I'm am subscribe with Premium family account, wh...
  • 992 Views
  • 0 replies
  • 0 likes
  • Login
  • 992 Views
  • 0 replies
  • 0 likes

More control over the info available on my Spotify profile.

I would like to be able to have more control over what's available on my Spotify profile.As a matter of fact, I would like to have complete control over every single piece of info about me I decide to share (or not share) on Spotify.That means having...

  • Newbie
  • ...ant their listening experience to be shared with other people, or when a user want to control each sharing capability granurarly. I also think there should be a middle ground between publicly a...
  • Maxim
  • Spotify Star
  • 883 Views
  • 1 replies
  • 1 likes
  • Public
    Social
  • 883 Views
  • 1 replies
  • 1 likes

Solved!! Playlist deleted

My entire Spotify downloaded music has disappeared. Help!

  • Newbie
  • My entire Spotify downloaded music has disappeared. Help!
  • Plastikk
  • Music Fan
  • 337 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 337 Views
  • 1 replies
  • 0 likes

Changed account

Last month I changed my premium account to a student account and was charged for a student account. This month I was charged for premium account. How can this be correct the account. The email account I used for my premium was (email removed for secu...

  • Visitor
  • Last month I changed my premium account to a student account and was charged for a student account. This month I was charged for premium account. How can this be correct the account. The email acco...
  • 164 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 164 Views
  • 0 replies
  • 0 likes

LOGIN FAILED on iPhone after deactivating my Facebook account

Hi! My Spotify account is connected to my Facebook account which I deactivated for a week when I went out of the country. When I came back, I activated my FB account and cannot login to Spotify anymore. It says "You can only use Spotify abroad for 14...

  • Casual Listener
  • Hi! My Spotify account is connected to my Facebook account which I deactivated for a week when I went out of the country. When I came back, I activated my FB account and cannot login to Spotify anymo...
  • ckaydl
  • Casual Listener
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 214 Views
  • 1 replies
  • 0 likes

paradox

paradox

  • Regular
  • paradox
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

shilpa

shindey

  • Regular
  • shindey
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes