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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14934 Views

7 replies

11 likes

Security
  • 14934 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

555115 Views

991 replies

116 likes

Account
  • 555115 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131328 Views

74 replies

12 likes

Account
Login
Premium
  • 131328 Views
  • 74 replies
  • 12 likes

Quickbooks sd

Quickbooks sd Quickbooks sd

Regular

Quickbooks sd Quickbooks sd

126 Views

0 replies

0 likes

  • 126 Views
  • 0 replies
  • 0 likes

Tengo dos cuentas

Tengo dos cuentas con el mismo usuario y contraseña pero una accede por mail y otra por Facebook. Yo esto no lo sabia y al cancelar la suscripción premium una ae quedo activa

Casual Listener

Tengo dos cuentas con el mismo usuario y contraseña pero una accede por mail y otra por Facebook. Yo esto no lo sabia y al cancelar la suscripción premium una ae quedo activa

user-removed

Not applicable

3686 Views

8 replies

0 likes

  • 3686 Views
  • 8 replies
  • 0 likes

Superuser Contribution ADMINISTRADOR DE CUENTA PREMIUM FAMILIAR

Tenemos una cuenta premium familiar y mi papa es el administrador. El se olvido su mail y usuario para iniciar sesion en spotify y ahora lo tiene que recuperar para poder usar su cuenta premium, como se puede haceR?

Newbie

Tenemos una cuenta premium familiar y mi papa es el administrador. El se olvido su mail y usuario para iniciar sesion en spotify y ahora lo tiene que recuperar para poder usar su cuenta premium, como...

yemina

Newbie

7099 Views

3 replies

0 likes

  • 7099 Views
  • 3 replies
  • 0 likes

Unable to change country in account settings

I received an error 408 when trying to login to the spotify desktop application on my windows 8.1 laptop, saying my country doesn't match the one in my profile and I need to change it. Except it won't let me change it on the website. The only option ...

Casual Listener

I received an error 408 when trying to login to the spotify desktop application on my windows 8.1 laptop, saying my country doesn't match the one in my profile and I need to change it.  Except i...

177 Views

0 replies

0 likes

  • 177 Views
  • 0 replies
  • 0 likes

Change Spotify Premium to Spotify for Family

We hat a subscription for spotify premium (12 CHF / month). We have now changed and made an upgrade to spotify for family (cost 19.90 CHF/ month). My credit card was debited both amounts this month. How can this be undone? And: When having a spotify ...

Newbie

We hat a subscription for spotify premium (12 CHF / month). We have now changed and made an upgrade to spotify for family (cost 19.90 CHF/ month). My credit card was debited both amounts this month. ...

744 Views

0 replies

0 likes

  • 744 Views
  • 0 replies
  • 0 likes

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Casual Listener

.aedhxgdffhfgh

268 Views

0 replies

0 likes

Free
  • 268 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution If I follow a playlist of someone who then quits Spotify, will I lose the list?

I follow a number of playlists of my partner. He's planning to quit, so what happens to those lists? Will they vanish? Can I take them over somehow?

Newbie

I follow a number of playlists of my partner.  He's planning to quit, so what happens to those lists?  Will they vanish?  Can I take them over somehow?

F600

Casual Listener

5399 Views

4 replies

0 likes

Account
Other
Premium
  • 5399 Views
  • 4 replies
  • 0 likes

Problem with PSN

Hello, I have problem with my spotify account. I want to use this acc in my PS 4 but always when I want to link my account it says I already have linked accounts but I'm loggout from everywhere. Where is the problem? Once I was logged in another Ps a...

Visitor

Hello, I have problem with my spotify account. I want to use this acc in my PS 4 but always when I want to link my account it says I already have linked accounts but I'm loggout from everywhere. Wher...

144 Views

0 replies

0 likes

  • 144 Views
  • 0 replies
  • 0 likes

Can't add people to my family plan

Hi!For some reason 2 members of my family plan got removed. I resent them invites and they're getting the error message: "3 - oops something went wrong, pls try again" whenever they try to sign up. We all reside in the same address. We've made sure i...

Newbie

Hi! For some reason 2 members of my family plan got removed. I resent them invites and they're getting the error message: "3 - oops something went wrong, pls try again" whenever they try to sign up....

166 Views

0 replies

0 likes

  • 166 Views
  • 0 replies
  • 0 likes

Can't log in on phone app

I am able to login on the desktop app and website just fine. When I try to login on my phone app it says "you are currently set to offline: please go online to connect to spotify." I cannot get any further than that on my phone app and I am already s...

Newbie

I am able to login on the desktop app and website just fine. When I try to login on my phone app it says "you are currently set to offline: please go online to connect to spotify." I cannot get any f...

jmdesin892

Roadie

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Not receiving invitation email for Family

Hi,I'm not receiving the invitational e-mail necessary to activate my participation for Spotify Family. I've tried changing my email to double checking it and the person paying for the account has sent the email over and over again. It isn't appearin...

Newbie

Hi, I'm not receiving the invitational e-mail necessary to activate my participation for Spotify Family. I've tried changing my email to double checking it and the person paying for the account has ...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

Mark an advert is "Does not apply to me"

I am sick and tired of hearing the Cats Protection advert, if I hear about fluffy, brian and lulu one more time I'm deleting Spotify. I appreciate that the free version is driven by adverts, but can there not be some variety in advertising, or at lea...

Newbie

I am sick and tired of hearing the Cats Protection advert, if I hear about fluffy, brian and lulu one more time I'm deleting Spotify.   I appreciate that the free version is driven by adverts,...

jmdesin892

Roadie

235 Views

1 replies

1 likes

  • 235 Views
  • 1 replies
  • 1 likes

Cannot login

If I type a wrong password:Incorrect username or password.If I type the correct password:Oops! Something went wrong, please try again or check out our help areaWhen i try to recover password:The username or email you provided is not associated with a...

Newbie

If I type a wrong password: Incorrect username or password. If I type the correct password: Oops! Something went wrong, please try again or check out our help area When i try to recover password:...

jmdesin892

Roadie

241 Views

1 replies

0 likes

Free
Login
Premium
  • 241 Views
  • 1 replies
  • 0 likes

Cant find my username in iphone

I cannot find my user id in my spotify app using my iphone. Im scared to log out because i dont know what user id i have used. Pls help. I just need to know how to find user id in iphone. Thanks

Casual Listener

I cannot find my user id in my spotify app using my iphone. Im scared to log out because i dont know what user id i have used. Pls help. I just need to know how to find user id in iphone. Thanks

e-budur

Newbie

4871 Views

2 replies

1 likes

Premium
  • 4871 Views
  • 2 replies
  • 1 likes

dfyghdfgjg

gdjjdfjdfjfghjghfjd

Regular

gdjjdfjdfjfghjghfjd

154 Views

0 replies

0 likes

  • 154 Views
  • 0 replies
  • 0 likes

Can't change country in Premium Account

Although a premium family member I can't change my country location. I am based in Austria, which is acknowledged by the system but the country given in my account is Germany and is not allowed to change. Due to this fact the invitation of my family ...

Casual Listener

Although a premium family member I can't change my country location. I am based in Austria, which is acknowledged by the system but the country given in my account is Germany and is not allowed to ch...

chris_volley

Casual Listener

440 Views

2 replies

0 likes

  • 440 Views
  • 2 replies
  • 0 likes

123bachelor

123bachelor

Regular

123bachelor

120 Views

0 replies

0 likes

  • 120 Views
  • 0 replies
  • 0 likes

Change username

Hey guys,I got a problem with changing my email. I logged in with facebook and already changed my email there, worked fine. BUT in spotify the email didn't change. Please help me.

Newbie

Hey guys, I got a problem with changing my email. I logged in with facebook and already changed my email there, worked fine. BUT in spotify the email didn't change.  Please help me.

user-removed

Not applicable

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Unknown devices appearing suddenly : Here is the reason

Hi All,I have been busy with this problem for a while now. Sometimes when I logged in, I saw other devices using my account, casting songs to different phones or devices. No matter how much I searched why it would be, I couldn't find out why. Now I b...

Casual Listener

Hi All, I have been busy with this problem for a while now. Sometimes when I logged in, I saw other devices using my account, casting songs to different phones or devices. No matter how much I sea...

787 Views

0 replies

3 likes

Account
  • 787 Views
  • 0 replies
  • 3 likes