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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1805 Views
  • 0 replies
  • 8 likes
  • Security
  • 1805 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448449 Views
  • 970 replies
  • 108 likes
  • Account
  • 448449 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199551 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199551 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108663 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108663 Views
  • 72 replies
  • 11 likes

Unsuccessful transfer

PlanPremiumCountryUSADeviceMacBook Air Operating SystemLatest iOS My Question or IssueReached out to Spotify to transfer the data form my account and after they did it they deleted both accounts

  • Newbie
  •   Plan Premium Country USA Device MacBook Air  Operating System Latest iOS   My Question or Issue Reached out to Spotify to transfer the data form my account and after they ...
  • Taylith
  • Community Legend
  • 235 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 235 Views
  • 1 replies
  • 1 likes

Superuser Contribution Logged me out and can't log back in (Bought premium)

I was logged out of my account for some reason I bought premium in the morning and logged into Spotify on my laptop perfectly fine but for some reason it logged me out in the afternoon when I stopped using it and is not allowing me to log back in wit...

  • Newbie
  • I was logged out of my account for some reason I bought premium in the morning and logged into Spotify on my laptop  perfectly fine but for some reason it logged me out in the afternoon when I s...
  • Lyubka
  • Moderator
  • 753 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 753 Views
  • 3 replies
  • 1 likes

Change country in order to join family premium

PlanI was individual Premium but my partner let me join his family premium so I canceled individual premium. CountryJapan DeviceiPhone 13pro My Question or IssueI started in Japan but I moved to USA so I want to change the country in order to join hi...

  • Casual Listener
  •   Plan I was individual Premium but my partner let me join his family premium so I canceled individual premium.  Country Japan    Device iPhone 13pro   My Questi...
  • Mayuloha808
  • Casual Listener
  • 467 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 467 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify started playing and liking music by itself

The other day, as I was pulling into the parking lot of an arcade, my Spotify suddenly stopped my current playlist, and started playing what I guess was the music playing on their local system. Every time I got back to my playlist, it ended up switch...

  • Newbie
  • The other day, as I was pulling into the parking lot of an arcade, my Spotify suddenly stopped my current playlist, and started playing what I guess was the music playing on their local system. ...
  • OscarDC
  • Moderator
  • 916 Views
  • 1 replies
  • 0 likes
  • 916 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded account and lost playlist

PlanFree/PremiumCountryaustralia Device(iPhone 11 i upgraded to premium and my old account seems to have been deleted and have lost my playlist… getting desperate to find it for 60th birthday party

  • Visitor
  • Plan Free/Premium Country australia   Device (iPhone 11     i upgraded to premium and my old account seems to have been deleted and have lost my playlist… getting desperate to...
  • Elena
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot reset my password.

I’m trying to log on to my account, which I haven’t used in a while. Since I don’t remember my password, I requested to reset it. In the email I received I was prompted to press a link. However, when pressing the link, the next screen stated that the...

  • Visitor
  • I’m trying to log on to my account, which I haven’t used in a while. Since I don’t remember my password, I requested to reset it. In the email I received I was prompted to press a link. However, when...
  • Lyubka
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account downgraded to free, but i have paid

Hi, MY Account was downgraded to free Account. But i have paid. I cant See the problem. Does anyone knows why?

  • Newbie
  • Hi, MY Account was downgraded to free Account. But i have paid. I cant See the problem. Does anyone knows why?
  • Lyubka
  • Moderator
  • 3506 Views
  • 7 replies
  • 0 likes
  • 3506 Views
  • 7 replies
  • 0 likes

Account Disabled / Need Help Please

PlanPremiumCountryUSADevicemultiple devicesOperating Systemmultiple OS My Question or IssueIn having an extremely frustrating problem where Spotify disabled my account and now refuses to help or even give me any information. I do not want to share ma...

  • Gig Goer
  • ...ow refuses to help or even give me any information. I do not want to share many details publicly, but it happened because someone filed multiple complaints about a playlist. After each complaint, I e...
  • MCA94
  • Gig Goer
  • 574 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 574 Views
  • 3 replies
  • 0 likes

Help: Forgot my email address and password connected to my account

PlanPremiumCountrySwedenDeviceiPhone My Question or IssueI created my account a long time ago, in the early Spotify days. Because Apple has made it super easy to transfer apps and login accounts when you switch to a new phone, I've managed to always ...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone   My Question or Issue I created my account a long time ago, in the early Spotify days. Because Apple has made it super easy to transfer apps an...
  • misakss
  • Casual Listener
  • 1512 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1512 Views
  • 4 replies
  • 0 likes

Superuser Contribution "Close my account' link broken.

Hello.I want to delete my account due to the severely unwanted changes to the service. However the e-mail closure link doesn't work. The address is invalid.Is there any other way I can get my account and data deleted other than by clicking the link i...

  • Visitor
  • Hello. I want to delete my account due to the severely unwanted changes to the service. However the e-mail closure link doesn't work. The address is invalid. Is there any other way I can get my...
  • Joan
  • Moderator
  • 699 Views
  • 5 replies
  • 0 likes
  • 699 Views
  • 5 replies
  • 0 likes

Spotify AdStudio in Belgium / billing country

Hi, We're a brand based in Belgium and looking to advertise on Spotify. While testing a campaign setup I had to choose for the Netherlands as Belgium isn't an option in the list of billing countries/business address country. However, we're able to ta...

  • Visitor
  • Hi,   We're a brand based in Belgium and looking to advertise on Spotify.  While testing a campaign setup I had to choose for the Netherlands as Belgium isn't an option in the list of bi...
  • Maxim
  • Spotify Star
  • 3599 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 3599 Views
  • 1 replies
  • 1 likes

How do you talk with a human to get an issue resolved?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • BabyEcho0_YT
  • Roadie
  • 1403 Views
  • 1 replies
  • 0 likes
  • Account
  • 1403 Views
  • 1 replies
  • 0 likes

Account not searchable

Hi!I've started a platform for up and coming artists in Norway (main platforms are on insta and yt) and also have a linked Spotify account where I make playlists. I want to share these playlist with my followers and be visible on Spotify. I often use...

  • Newbie
  • Hi! I've started a platform for up and coming artists in Norway (main platforms are on insta and yt) and also have a linked Spotify account where I make playlists. I want to share these playlist wit...
  • BabyEcho0_YT
  • Roadie
  • 295 Views
  • 1 replies
  • 1 likes
  • Account
  • 295 Views
  • 1 replies
  • 1 likes

Cant sign up with phone number

Hi everyone, im new to spotify and besies mail/apple id/facebook.. i saw that there is option to sign up with phone number.But it always showed errors no matter when i tried on phone or laptop. Anyone knows the problem? My location is in Vietnam, tha...

Screenshot 2023-04-01 183240.png
  • Casual Listener
  • Hi everyone, im new to spotify and besies mail/apple id/facebook.. i saw that there is option to sign up with phone number. But it always showed errors no matter when i tried on phone or laptop. Any...
  • neyuh271
  • Casual Listener
  • 299 Views
  • 2 replies
  • 1 likes
  • Account
  • 299 Views
  • 2 replies
  • 1 likes

Superuser Contribution how can I use my spotify premium account with 2 devices at the same time?

Currently I have spotify premium in Spain and I have connected my spotify account in my Alexa, when I was on my car, if my wife it's listening music in Alexa, I cannot listen music, do you have any premium plan that allows listen music in 2 different...

  • Casual Listener
  • Currently I have spotify premium in Spain and I have connected my spotify account in my Alexa, when I was on my car, if my wife it's listening music in Alexa, I cannot listen music, do you have any p...
  • Vasil
  • Moderator
  • 304 Views
  • 3 replies
  • 1 likes
  • 304 Views
  • 3 replies
  • 1 likes

Superuser Contribution Redeeming Gift Card Code

I've got a Spotify Premium Gift card which I have been trying to redeem but every time I put the code in there is a message saying "something went wrong". The receipt says that the card has been activated and it was bought in the last year so I don't...

  • Visitor
  • I've got a Spotify Premium Gift card which I have been trying to redeem but every time I put the code in there is a message saying "something went wrong". The receipt says that the card has been acti...
  • Vasil
  • Moderator
  • 656 Views
  • 4 replies
  • 0 likes
  • Other
    Subscription
  • 656 Views
  • 4 replies
  • 0 likes

Unable to change country with premium

PlanPremiumCountrySweden, US My Question or IssueI'm trying to update my payment settings for my premium account from an expired swedish card to a US one (after getting a notification the payment did not go through in the mail)When I click to enter n...

  • Casual Listener
  •   Plan Premium Country Sweden, US     My Question or Issue I'm trying to update my payment settings for my premium account from an expired swedish card to a US one (after get...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Cancelled old plan and bought a new plan for entire year yet its not reflecting in my account.

Hi i cancelled my old premium plan and bought new plan on the same day when i had to pay my monthly due but i actually cancelled my current plan and the i bought this new plan yet the plan is not reflecting in my account, when i read note after payme...

  • Newbie
  • Hi i cancelled my old premium plan and bought new plan on the same day when i had to pay my monthly due but i actually cancelled my current plan and the i bought this new plan yet the plan is not ref...
  • Luan
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Premium
  • 261 Views
  • 1 replies
  • 0 likes