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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83513 Views

29 replies

0 likes

  • 83513 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104659 Views

10 replies

3 likes

Account
Login
  • 104659 Views
  • 10 replies
  • 3 likes

Im getting an error saying im not eligible for individual premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

6911 Views

2 replies

0 likes

Account
  • 6911 Views
  • 2 replies
  • 0 likes

Moved countries and need to update my account and payment- but how?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

749 Views

3 replies

0 likes

Account
Login
  • 749 Views
  • 3 replies
  • 0 likes

Unable to Upgrade to Premium - only option for trial

I'm unable to upgrade to premium. I finished a 7 day trial last week, and every upgrade link takes me to the 30 day trial page. It won't process on this page however, I'm assuming because I've already exhausted a trial. I've made contact with Spotify...

Casual Listener

I'm unable to upgrade to premium. I finished a 7 day trial last week, and every upgrade link takes me to the 30 day trial page. It won't process on this page however, I'm assuming because I've alread...

techjeff

Casual Listener

1641 Views

3 replies

0 likes

Account
Premium
Subscription
  • 1641 Views
  • 3 replies
  • 0 likes

Superuser Contribution password must be reset every log in

PlanPremiumCountryUSDeviceiPhone and Windows My Question or Issuehttps://community.spotify.com/t5/Accounts/Password-Not-Saving-or-Keeps-Changing/m-p/1587375#M259209 here is a discussion that had a similar issue but it's closed.every time i restart my...

Regular

Plan Premium Country US Device iPhone and Windows   My Question or Issue https://community.spotify.com/t5/Accounts/Password-Not-Saving-or-Keeps-Changing/m-p/1587375#M259209 here is ...

myplaylistFR

Visitor

3119 Views

8 replies

0 likes

Login
  • 3119 Views
  • 8 replies
  • 0 likes

Superuser Contribution No me acreditan Spotify premium familiar

Hola, buen día, soy de argentina y adquirí el plan familiar premium por pago adelantado mediante rapipago, en el código que me dan para hacer el pago sale que la acreditación es inmediata, ya ha pasado una hora desde que realicé el pago correspondien...

Newbie

Hola, buen día, soy de argentina y adquirí el plan familiar premium por pago adelantado mediante rapipago, en el código que me dan para hacer el pago sale que la acreditación es inmediata, ya ha pasa...

Nakiri

Visitor

974 Views

2 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 974 Views
  • 2 replies
  • 0 likes

I changed my country and now all my playlists are gone.

Hey guys.. I need your help. I changed my country and now all my playlists are gone (on all devices). I tried to recover them, but it says, I dont have any. Can you help me? Thanks!!

Visitor

Hey guys.. I need your help. I changed my country and now all my playlists are gone (on all devices). I tried to recover them, but it says, I dont have any. Can you help me? Thanks!!

Maxim

Spotify Star

1261 Views

1 replies

0 likes

  • 1261 Views
  • 1 replies
  • 0 likes

Spotify concession

PlanPremium CountryIndiaDevice(Iqoo z3 5g)Operating System(Android 13) My Question or IssueI am unable to login Spotify because my mobile number is not linked with any email. So that i complain that to Spotify Twitter. They helped me also.But i lost ...

Newbie

  Plan Premium  Country India Device (Iqoo z3 5g) Operating System (Android 13)   My Question or Issue I am unable to login Spotify because my mobile number is not linked wi...

Maxim

Spotify Star

411 Views

1 replies

0 likes

Account
Premium
  • 411 Views
  • 1 replies
  • 0 likes

Solved!! My mobile provider payment is ending - how do I switch to direct debit?

I currently pay for Spotify Premium via my mobile network provider (Three) but they are no longer offering Spotify with contract renewals. I understand that I can change my payment to direct debit in my account, but will this affect my profile, playl...

Visitor

I currently pay for Spotify Premium via my mobile network provider (Three) but they are no longer offering Spotify with contract renewals. I understand that I can change my payment to direct debit i...

Maxim

Spotify Star

1671 Views

1 replies

0 likes

  • 1671 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 0 Friends on Spotify

Hi, I'm logged into Spotify using my Facebook account, but when I go to follow friends, it says "There are no more friends to show at this time" or "0 friends on Spotify/None of your Facebook friends are on Spotify." I know a lot of my friends are on...

Newbie

Hi,   I'm logged into Spotify using my Facebook account, but when I go to follow friends, it says "There are no more friends to show at this time" or "0 friends on Spotify/None of your Faceboo...

sunshinelov1n

Newbie

19527 Views

19 replies

1 likes

Account
Other
  • 19527 Views
  • 19 replies
  • 1 likes

Superuser Contribution Não consigo entrar na minha conta PREMIUM

Sou cliente premium e administrador de conta DUO e agora quando acessO minha conta diz que não sou nem PREMIUM.Na conta da outra usuária aparece que sou a administrador, mas não consigo acessar minha conta como PREMIUM. Somente como usuário free.Plan...

Visitor

Sou cliente premium e administrador de conta DUO e agora quando acessO minha conta diz que não sou nem PREMIUM. Na conta da outra usuária aparece que sou a administrador, mas não consigo acessar min...

Maria

Moderator

2104 Views

1 replies

0 likes

Account
Login
Premium
  • 2104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't afford premium

I need help I'm live in the Philippines please Spotify can you fix this I don't want premium in my Spotify account.Why did you update this. I love to play music in Spotify but now I hate this app. I don't afford the premium because we're very poor, m...

Visitor

I need help I'm live in the Philippines please Spotify 🙏😭 can you fix this I don't want premium in my Spotify account.Why did you update this. I love to play music in Spotify but now  I hate t...

Ivelina

Moderator

1298 Views

1 replies

0 likes

Free
  • 1298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn’t work on the app but only on the web site

PlanFreeCountry DeviceiPhone 12 ProOperating SystemiOS 17.2.1 My Question or Issuemy spotify works only on the web site but not on the app. if i try it on the app, it says that i need to put my email and password but when i do it it says “you can onl...

Visitor

  Plan Free Country   Device iPhone 12 Pro Operating System iOS 17.2.1   My Question or Issue my spotify works only on the web site but not on the app. if i try it on the a...

MihailY

Moderator

1826 Views

1 replies

0 likes

Account
  • 1826 Views
  • 1 replies
  • 0 likes

Link song to two artists accounts

PlanPremiumCountryUSA DeviceMac/iPhone My Question or IssueI have a single on my profile that was written and performed with another artist who is also on Spotify. How do we get that song to show up on both of our pages? It's uploaded through my acco...

Newbie

Plan Premium Country USA   Device Mac/iPhone   My Question or Issue I have a single on my profile that was written and performed with another artist who is also on Spotify. How do ...

FOJOM

Casual Listener

3156 Views

2 replies

0 likes

Account
Other
  • 3156 Views
  • 2 replies
  • 0 likes

Solved!! Spotify thinks my son is trying to join our premium family plan from a different country.. WHY???

PlanFamily premiumDeviceOPPOOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify thinks my son is trying to join our premium family plan from a different country.. WHY???

Casual Listener

Plan Family premium Device OPPO Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify thinks my son is trying to join our premium family plan from ...

Chrisocon

Casual Listener

1383 Views

2 replies

0 likes

Premium
  • 1383 Views
  • 2 replies
  • 0 likes

Solved!! can't found profile

24 hours ago, i created my Profile and still others can't find my profile; other stuff seems work properly, under my account.Thank you so much

Newbie

24 hours ago, i created my Profile and still others can't find my profile; other stuff seems work properly, under my account. Thank you so much

Maxim

Spotify Star

1723 Views

1 replies

0 likes

  • 1723 Views
  • 1 replies
  • 0 likes

Lost Spotify Gift Card

PlanFree/PremiumCountryUnited StateDeviceiphone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought two spotify gift card on November 29th, 2023. I thought I couldn’t stack the subscription, so I only redeemed on ca...

Visitor

  Plan Free/Premium Country United State Device iphone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I bought two spotify gift card on N...

Maxim

Spotify Star

1516 Views

1 replies

0 likes

Account
  • 1516 Views
  • 1 replies
  • 0 likes

i cannot enter my new email address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei already disable my other spotify account because i want to use that email for my new spotif...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i alrea...

Maxim

Spotify Star

1584 Views

1 replies

0 likes

Question
  • 1584 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have reach devices limit, how can I erase all my devices?

I want to start fresh since I sold most of my devices. I uninstalled the app but I never erase the songs. Help please.

Casual Listener

I want to start fresh since I sold most of my devices. I uninstalled the app but I never erase the songs. Help please.

Paytonious

Casual Listener

1511 Views

4 replies

0 likes

  • 1511 Views
  • 4 replies
  • 0 likes