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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422556 Views
  • 965 replies
  • 108 likes
  • Account
  • 422556 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187178 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187178 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103778 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103778 Views
  • 70 replies
  • 10 likes

Minha conta está reproduzindo faixas em que eu não estou escolhendo

Meu spotify está tocando musicas sem minha autorização quando eu estou usando como se alguém estivesse as colocando, porém não divido minha conta com ninguém e são de vários artistas. Minha conta pode estar sendo hackeada? se sim o que eu faço?

  • Visitor
  • Meu spotify está tocando musicas sem minha autorização quando eu estou usando como se alguém estivesse as colocando, porém não divido minha conta com ninguém e são de vários artistas. Minha conta pod...
  • kaworu_bloodpaw
  • Roadie
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

compte duo avec un partenaire qui utilise déjà le même compte

comment créer un compte duo avec le même partenaire qui utilise déjà le même compte?

  • Visitor
  • comment créer un compte duo avec le même partenaire qui utilise déjà le même compte?
  • Jose_M
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Unable to update card

On a Mac. On the site. Hitting Update Card Info or whatever the button says, after entering my card number/expiration/CVV, does nothing. No error. No follow-up screen. Nothing. And the card is not saving.

  • Visitor
  • On a Mac. On the site. Hitting Update Card Info or whatever the button says, after entering my card number/expiration/CVV, does nothing.  No error. No follow-up screen. Nothing. And the card ...
  • Jose_M
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant make an account i get an error

When i want to create an account for my friend i get an error sayin that im using proxy eventho im not using one

  • Visitor
  • When i want to create an account for my friend i get an error sayin that im using proxy eventho im not using one
  • Alex
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

como puedo desvincular mis dispositivos offline de mi cuenta?

al qurer descargar mis listas con mi cuenta premium no me deja ya que dice que elimine todas las descargas de otros dispositivos, ya cerre la cecion en todas partes y no me deja, es algo frustrante ya que solo lo tengo configurado offline en dos disp...

  • Visitor
  • al qurer descargar mis listas con mi cuenta premium no me deja ya que dice que elimine todas las descargas de otros dispositivos, ya cerre la cecion en todas partes y no me deja, es algo frustrante y...
  • Jose_M
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I change country settings and the card for the payment?

Hello! I live in Poland almost a year, but I had Belarusian card joined to payment. The last payment wasn't successful. I'd like to change country and register my Polish card for regular payments, but I can't do it. If I'm trying to change the countr...

  • Casual Listener
  • Hello! I live in Poland almost a year, but I had Belarusian card joined to payment. The last payment wasn't successful. I'd like to change country and register my Polish card for regular payments, ...
  • Alex
  • Spotify Legend
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Signing up my dad’s Spotify account using his Apple ID gives an error message

CountryCanadaDeviceiPhone XROperating SystemiOS 16.3 My Question or IssueYesterday, I opened the Spotify app on my dad’s iPhone XR for the first time. I wanted to create his account using his Apple ID. I entered his iPhone’s passcode correctly, but I...

  • Regular
  •   Country Canada Device iPhone XR Operating System iOS 16.3   My Question or Issue Yesterday, I opened the Spotify app on my dad’s iPhone XR for the first time. I wanted to create ...
  • Jose_M
  • Spotify Star
  • 994 Views
  • 16 replies
  • 0 likes
  • Account
    Login
  • 994 Views
  • 16 replies
  • 0 likes

Confirm adresse doesn’t work on premium duo

I just subscribed to a premium duo and invited my wife tu the seconde account but when trying to confirm the adresse I put in all the information but nothing happens

  • Visitor
  • I just subscribed to a premium duo and invited my wife tu the seconde account but when trying to confirm the adresse I put in all the information but nothing happens
  • Jose_M
  • Spotify Star
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

Solved!! Closing Account

I am considering closing my account but am really unsure. So in case I change my mind, I am curious about a few things that the help page does not address:1) If I decide to close my account, but then decide to reactivate it within 7 days, will I/my p...

  • Gig Goer
  • I am considering closing my account but am really unsure. So in case I change my mind, I am curious about a few things that the help page does not address: 1) If I decide to close my account, but th...
  • MCA94
  • Gig Goer
  • 414 Views
  • 2 replies
  • 0 likes
  • Account
  • 414 Views
  • 2 replies
  • 0 likes

I want to delete my history

How can I delete spotify history of songs I've listened to and set it so songs are never recorded? The private session no longer persists I would prefer no automatic recommendations

  • Visitor
  • How can I delete spotify history of songs I've listened to and set it so songs are never recorded? The private session no longer persists 😞 I would prefer no automatic recommendations
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Someone hacked my account

Help please. I need to recover my account I was asked to make a new email to do this

  • Casual Listener
  • Help please. I need to recover my account I was asked to make a new email to do this
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transfer a Premium UK account to French Familly acount

I opened my spotify account in the Uk, I curretly have a Premium account that I am stopping because I am joining a French Familly account. Now I would like to keep my playlists. What shall I do?I have changed country but it doesnt seem to be changed.

  • Visitor
  • I opened my spotify account in the Uk, I curretly have a Premium account that I am stopping because I am joining a French Familly account. Now I would like to keep my playlists. What shall I do? I...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 1 likes
  • 133 Views
  • 1 replies
  • 1 likes

Superuser Contribution Profiles like in Netflix for Spotify

PlanPremiumOperating SystemAndroid Oreo, Windows 10 My Question or Issue Hello Spotify Community, so iam thinking about this for a long time. How would it be to have "Profiles options" like in Netflix for Spotify? I know that their are Playlist but i...

  • Newbie
  • Plan Premium Operating System Android Oreo, Windows 10   My Question or Issue  Hello Spotify Community,   so iam thinking about this for a long time. How would it be to ha...
  • Morvoldo
  • Casual Listener
  • 1437 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 1437 Views
  • 5 replies
  • 0 likes

Superuser Contribution My spotify recommened for this playlist song selection cant refresh

I'm using spotify webplayer via firefox, and whenever i go into my playlists i've made and try to refresh the songs spotify recs for that playlist, the button doesnt work. The refresh feature works on the desktop version of spotify, but i perfer to u...

  • Casual Listener
  • I'm using spotify webplayer via firefox, and whenever i go into my playlists i've made and try to refresh the songs spotify recs for that playlist, the button doesnt work. The refresh feature works o...
  • Joan
  • Moderator
  • 383 Views
  • 3 replies
  • 0 likes
  • 383 Views
  • 3 replies
  • 0 likes

Will my playlists be available if I close my account?

I'm trying to get rid of my Facebook login but I don't seem to be able to so I'm gonna close my account. Is there any way I can transfer all my playlists to the new account? I'm currently collecting the links but if I close my account, will the playl...

  • Casual Listener
  • I'm trying to get rid of my Facebook login but I don't seem to be able to so I'm gonna close my account. Is there any way I can transfer all my playlists to the new account? I'm currently collecting ...
  • kaworu_bloodpaw
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution I somehow have 2 Spotify accounts registered to the same email address.

One is a premium account, one is not. They have different user names but the same email address. I have a new phone, and when I log in with the email it takes me to the free account I have and not premium. It won't let me login using the different us...

  • Visitor
  • One is a premium account, one is not. They have different user names but the same email address. I have a new phone, and when I log in with the email it takes me to the free account I have and not pr...
  • Lyubka
  • Moderator
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me está apareciendo que no he pagado mi cuenta, cuando en realidad ya pague

Ya mi banco descontó mi Spotify y aún así sigue apareciendo en mi cuenta que todavía debo el mes, siendo esto falso

  • Visitor
  • Ya mi banco descontó mi Spotify y aún así sigue apareciendo en mi cuenta que todavía debo el mes, siendo esto falso
  • Joan
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify wont accept my home address

I live on a 1/2 street, as in 1234 34 1/2 st. and spotify wont let me enter an address with the " / " in the address so i just entered a wrong address till they correct their web site, any suggestions? I also tried " 34 and a half st" and spotify did...

  • Visitor
  • I live on a 1/2 street, as in 1234 34 1/2 st. and spotify wont let me enter an address with the " / " in the address so i just entered a wrong address till they correct their web site, any suggestio...
  • Lyubka
  • Moderator
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes