Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397264 Views
  • 947 replies
  • 107 likes
  • Account
  • 397264 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170827 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170827 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98948 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98948 Views
  • 68 replies
  • 10 likes

Solved!! Spotify Artists

Sorry if I sound stupid or ignorant, but i trying to decide if i want to purchase a Spotify Premium membership. I was wondering what artists weren't on Spotify? If you could help me out, and list some of the big/famous artists that arent on Spotify.....

  • Newbie
  • Sorry if I sound stupid or ignorant, but i trying to decide if i want to purchase a Spotify Premium membership. I was wondering what artists weren't on Spotify? If you could help me out, and list som...
  • klipzy88
  • Newbie
  • 769 Views
  • 6 replies
  • 0 likes
  • 769 Views
  • 6 replies
  • 0 likes

Superuser Contribution I cannot get password reset email...

Please help me, this is the situation:I made a free spotify account with my goggle email on macbook. I'm living in china, so I used vpn to create the account. I I restarted my phone and my account has been logged out from my phone, but I can't log in...

  • Newbie
  • Please help me, this is the situation: I made a free spotify account with my goggle email on macbook. I'm living in china, so I used vpn to create the account. I I restarted my phone and my account ...
  • AlejaR
  • Moderator
  • 355 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 355 Views
  • 1 replies
  • 0 likes

some nummers don't play

i see the nummer but it is darker and when i klick on it it says 'this content is not available'

  • Visitor
  • i see the nummer but it is darker and when i klick on it it says 'this content is not available'
  • Billy-J
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Why was the podcast I uploaded not published?

I'm Saygın Yiğit from Turkey. I uploaded a podcast about 17 hours ago. I entered the RSS link, but the podcast I uploaded is still not published. Please help me as soon as possible. I've been waiting for hours.It's my RSS link;https://media.rss.com/s...

  • Casual Listener
  • I'm Saygın Yiğit from Turkey. I uploaded a podcast about 17 hours ago. I entered the RSS link, but the podcast I uploaded is still not published. Please help me as soon as possible. I've been wai...
  • Billy-J
  • Spotify Star
  • 209 Views
  • 5 replies
  • 0 likes
  • 209 Views
  • 5 replies
  • 0 likes

Can't find my premium account with all of my liked songs

PremiumFrance XIOMI My Question or IssueI had an account with my payment details but cant find it now, though still paying**bleep** or **bleep**payment details ends with 0445

  • Visitor
  •  Premium France    XIOMI   My Question or Issue I had an account with my payment details but cant find it now, though still paying **bleep** or  **bleep** payme...
  • Billy-J
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

byte av gammal meiladress

den gamla mailadressen har varit redacted. Jag vill ha den mailadress som jag använder idag. Går detta att ordna?? [edit - removed personal information]

  • Visitor
  • den gamla mailadressen har varit redacted. Jag vill ha den mailadress som jag använder idag. Går detta att ordna??   [edit - removed personal information]
  • Billy-J
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Someone keeps using my spotify

I ex keeps using my spotify through our old alexa device. I keep changing my password and logging out on all devices but some how it keeps reconnecting to him. How do i stop this without getting rid of this account all together. It's bad enough as it...

  • Visitor
  • I ex keeps using my spotify through our old alexa device. I keep changing my password and logging out on all devices but some how it keeps reconnecting to him. How do i stop this without getting rid ...
  • Billy-J
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
  • 241 Views
  • 1 replies
  • 0 likes

Cannot update country and card information

When change country - the page offering to choose the plan. I’m choosing, but the page is coming back to the beginning and don’t open the card information form. What should I do? Really tricky

  • Visitor
  • When change country - the page offering to choose the plan. I’m choosing, but the page is coming back to the beginning and don’t open the card information form. What should I do? Really tricky
  • Billy-J
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

I want to restrict people from downloading or adding their own playlist

I want to restrict people from downloading or adding their own playlist under my account. Although i have a family plan, I don't want to give them their own account. Is this possible to restrict what they download and playlist they add? Like I only w...

  • Visitor
  • I want to restrict people from downloading or adding their own playlist under my account. Although i have a family plan, I don't want to give them their own account. Is this possible to restrict wh...
  • Billy-J
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Charged twice: For Spotify Duo and another R60 charge

I've got charged twice. R90 for Spotify Duo and R60. What does this other charge means?

  • Casual Listener
  • I've got charged twice. R90 for Spotify Duo and R60. What does this other charge means?
  • Not applicable
  • 352 Views
  • 6 replies
  • 0 likes
  • 352 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify only lets me play techno now.

I always (Last 5 years of so) shuffle play from Liked Songs. Yesterday, out of nowhere, it skipped from a song in my Liked Songs to some techno music which I never listen to. Today I noticed like 30 techno songs added to my Liked Songs. I deleted the...

  • Newbie
  • I always (Last 5 years of so) shuffle play from Liked Songs. Yesterday, out of nowhere, it skipped from a song in my Liked Songs to some techno music which I never listen to. Today I noticed like 30 ...
  • Alex
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium
  • 188 Views
  • 1 replies
  • 0 likes

charged for free service?

good evening,i found two payments to spotify in my account but i'm using the free version of spotify.In the account section of my profile i find my free abo and nothing else.also there are no receipts to be found.any advice? thanks,adam

  • Visitor
  • good evening, i found two payments to spotify in my account but i'm using the free version of spotify.In the  account section of my profile i find my free abo and nothing else.also there are no...
  • Billy-J
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Account
  • 110 Views
  • 1 replies
  • 0 likes

Spotify Followers Have Disappeared

Hi there! Our band's Spotify followers have just disappeared. We maintain 4-5k monthly listeners, and have grown to about 816 followers as of 4/29/2022. On 4/30/2022 we dropped from 816 to 22 followers. This just isn't possible. Could we get help res...

  • Newbie
  • Hi there!   Our band's Spotify followers have just disappeared. We maintain 4-5k monthly listeners, and have grown to about 816 followers as of 4/29/2022. On 4/30/2022 we dropped from 816 to 2...
  • Tunesbyalex
  • Visitor
  • 1291 Views
  • 3 replies
  • 0 likes
  • Account
  • 1291 Views
  • 3 replies
  • 0 likes

Lost all my songs Spotify deactivates your Account instead of switching to Free if payment fails

This is pretty disgusting. After years of being a paying Premium customer with occasional few month long breaks usually after a payment failed due to insufficent balance just as now, it now doesn't switch to Spotify Free anymore but instead deactivat...

  • Casual Listener
  • This is pretty disgusting. After years of being a paying Premium customer with occasional few month long breaks usually after a payment failed due to insufficent balance just as now, it now doesn't s...
  • Billy-J
  • Spotify Star
  • 311 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
  • 311 Views
  • 3 replies
  • 0 likes

Superuser Contribution facebook auth account blocked how to log in now?

PlanPremiumDevicePCOperating SystemWindows 11 My Question or Issue My Facebook account which i used to connect to spotify got hacked and blocked. How can I connect to spotify without the Facebook account? I still have an active subscription

  • Casual Listener
  •   Plan Premium Device PC Operating System Windows 11   My Question or Issue   My Facebook account which i used to connect to spotify got hacked and blocked. How can I connect...
  • Alex
  • Spotify Legend
  • 384 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 384 Views
  • 3 replies
  • 0 likes

Multiple Emails Allowed on One Account (US$9.99)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I know if my daughter is still using my account? She was supposed to set-up her own ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System     (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • Account
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Promoción 3 meses PREMIUM

Acabo de adquirir el plan Premium Familiar por U$.9.99 pero de una vez me cobraron, y no me indican que me darán los 3 meses gratis ofrecidos. PlanPrimaPaísGuatemalaDispositivoiPhone 7Sistema operativoiOS 15 Mi pregunta o problema No me enviaron ning...

  • Visitor
  • Acabo de adquirir el plan Premium Familiar por U$.9.99 pero de una vez me cobraron, y no me indican que me darán los 3 meses gratis ofrecidos.  Plan Prima País Guatemala Dispositivo iPhone...
  • Elena
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution want to change country AND plan, but seems not possible

PlanI had Family, wanted Duo, now I'm free as I couldn't make the changeCountryWas Argentina, want to change to SpainDevicewebOperating Systemwindows My Question or IssueAs I moved from Argentina to Spain and now we are a family of 2, I wanted to cha...

  • Newbie
  •   Plan I had Family, wanted Duo, now I'm free as I couldn't make the change Country Was Argentina, want to change to Spain Device web Operating System windows   My Question or Iss...
  • Elena
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution People can't follow me

PlanPremium FamilyCountryFranceDeviceXiaomi Redmi note 9 proOperating SystemAndroid My Question or IssueHello,I have a problem regarding the question of followers: indeed, my friends can't follow me on Spotify because the "follow" button does not app...

  • Casual Listener
  • Plan Premium Family Country France Device Xiaomi Redmi note 9 pro Operating System Android    My Question or Issue Hello, I have a problem regarding the question of followers: in...
  • Lyubka
  • Moderator
  • 422 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 422 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family plan does not work well with Sonos. Playback is getting paused.

I have Premium Family plan and Sonos sound system at home. I linked my Spotify account to Sonos. When at work I listen Spotify on mobile, but whenever my wife starts Spotify on Sonos that pauses my playback and I got message: "Spotify has been paused...

  • Newbie
  • I have Premium Family plan and Sonos sound system at home. I linked my Spotify account to Sonos. When at work I listen Spotify on mobile, but whenever my wife starts Spotify on Sonos that pauses...
  • Lyubka
  • Moderator
  • 1860 Views
  • 3 replies
  • 3 likes
  • Premium
    Security
  • 1860 Views
  • 3 replies
  • 3 likes