Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Patverderrie
  • Visitor
  • 256090 Views
  • 782 replies
  • 81 likes
  • Account
  • 256090 Views
  • 782 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126604 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126604 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69839 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69839 Views
  • 63 replies
  • 8 likes

Confirmation of deletion request by deleting and/or anonymizing your personal data

PlanPremiumCountry UK My Question or IssueGot this email today and attached a screenshot of it. I have not deleted my account and have an active premium subscription.

  • Newbie
  • Plan Premium Country  UK   My Question or Issue Got this email today and attached a screenshot of it. I have not deleted my account and have an active premium subscription.
  • Billy-J
  • Spotify Star
  • 668 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 668 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I stop spotify downloading songs

Plan Premium Country Finland Device Honor 10 Operating System Android Version 10 My Question or Issue So I have limited storage and never anymore need the songs downloaded since I have a very strong 4G connection everywhere. So how can I disable spot...

  • Visitor
  •   Plan   Premium   Country   Finland   Device   Honor 10   Operating System   Android Version 10       My Question or Issue ...
  • Jeremy
  • Spotify
  • 697 Views
  • 1 replies
  • 0 likes
  • Account
  • 697 Views
  • 1 replies
  • 0 likes

Offline Playlist not download

I cannot open the list I downloaded before when I am offline. It looks like it hasn't been downloaded. To fix this I have to restart the phone. I open spotify when I enter the subway and my what to see list is passive. then I reboot the phone my list...

  • Newbie
  • I cannot open the list I downloaded before when I am offline. It looks like it hasn't been downloaded. To fix this I have to restart the phone. I open spotify when I enter the subway and my what to s...
  • snollama2030
  • Visitor
  • 337 Views
  • 2 replies
  • 0 likes
  • Music
  • 337 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify update to 1.1.47.684

PlanFree/PremiumCountry DevicePcOperating SystemWindows10My Question or Issuewhen the blue dot showed up in the top right I immediately clicked on it to update but when I restarted it didn't actually update and then after I went to the 3 dots in the ...

  • Music Fan
  •   Plan Free/Premium Country   Device Pc Operating System Windows10 My Question or Issue when the blue dot showed up in the top right I immediately clicked on it to update but when...
  • Mihail
  • Spotify Legend
  • 918 Views
  • 4 replies
  • 0 likes
  • Other
  • 918 Views
  • 4 replies
  • 0 likes

[iOS][Other] Change account of deceased

My significant other passed away and we used his account is there a way that I can put it under my name and email? I want to keep his music and account. However, I am a medical student and would qualify for the student premium and he would not.

  • Visitor
  • My significant other passed away and we used his account is there a way that I can put it under my name and email? I want to keep his music and account. However, I am a medical student and would qual...
  • Billy-J
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 316 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to remove unknown device

PlanPremiumCountryUnited StatesMy Question or IssueThere is an unknown PS4 listed in my devices. I have already clicked log out of all devices and changed my password but I would like the device removed. It is greyed out probably due to it being offl...

  • Visitor
  • Plan Premium Country United States My Question or Issue There is an unknown PS4 listed in my devices. I have already clicked log out of all devices and changed my password but I would like the d...
  • Peter
  • Spotify Legend
  • 2621 Views
  • 7 replies
  • 0 likes
  • Account
  • 2621 Views
  • 7 replies
  • 0 likes

Superuser Contribution I cant open my premium account

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy A50sOperating SystemAndroid My Question or IssueI can't login to my premium account. Every time I try it, spotify can't seem to find my account. I linked it with my facebook but even that doesn't work...

  • Visitor
  •   Plan Premium Country Philippines Device Samsung Galaxy A50s Operating System Android    My Question or Issue I can't login to my premium account. Every time I try it, spot...
  • Jeremy
  • Spotify
  • 813 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 813 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't login to my premium spotify account even after troubleshooting

Plan Premium Country Philippines Device Samsung Galaxy A50S Operating System Android My Question or Issue I can't seem to login to my premium account. I've already tried logging in multiple times but it always says that account username and password ...

  • Casual Listener
  • Plan Premium Country Philippines Device Samsung Galaxy A50S Operating System Android   My Question or Issue I can't seem to login to my premium account. I've already tried lo...
  • Jeremy
  • Spotify
  • 897 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 897 Views
  • 3 replies
  • 0 likes

Solved!! Automatically logged out but only know my username

PlanPremiumCountryDenmark DeviceiPhone 11Operating SystemiOS 14.2 My Issue So I was automatically logged out on both the app on Iphone and open.spotify.com which are the methods I use for Spotify. Now, hours later I still have no idea how to retrieve...

  • Visitor
  • Plan Premium Country Denmark   Device iPhone 11 Operating System iOS 14.2   My Issue   So I was automatically logged out on both the app on Iphone and open.spotify.com whic...
  • MauriceMV
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Login
  • 314 Views
  • 1 replies
  • 0 likes

Dont get a password change email

Hey guys,a friend of mine has a problem but he cant login thats why i write this message for him. He forgot his password but when he clicks on "forgot password" he doesnt receive any mail. There is nothing in the spamfolder.PlanPremiumCountryGermanyD...

  • Regular
  • Hey guys, a friend of mine has a problem but he cant login thats why i write this message for him. He forgot his password but when he clicks on "forgot password" he doesnt receive any mail. There is...
  • Billy-J
  • Spotify Star
  • 442 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Security
  • 442 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Can't load friends to follow

PlanPremiumCountryCanadaDeviceDell XPS 13, ASUS ZenFone 3Operating SystemWindows 10, Android 8.0 My Question or IssueI keep getting the error message "Sorry, we couldn't load friends to follow" every time I click the "Find Friends" button in the desk...

  • Casual Listener
  • Plan Premium Country Canada Device Dell XPS 13, ASUS  ZenFone 3 Operating System Windows 10, Android 8.0   My Question or Issue I keep getting the error message "Sorry, we couldn...
  • Ver
  • Spotify Legend
  • 9856 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
  • 9856 Views
  • 6 replies
  • 0 likes

Can't log in with Spotify username

PlanPremiumCountryUKDeviceiMacOperating SystemOSX. High Sierra My Question or IssueCan't log in with my Spotify username.Have to use Facebook settings.

  • Casual Listener
  • Plan Premium Country UK Device iMac Operating System OSX. High Sierra   My Question or Issue Can't log in with my Spotify username.Have to use Facebook settings. 
  • Keanu_C
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just want to be able to change my Spotify email

I no longer have access to the email address on my account. I can't change it because my Spotify account is connected to Facebook. Changing the email on Facebook doesn't change the email on Spotify. Contacting Spotify is useless because they will jus...

  • Regular
  • I no longer have access to the email address on my account. I can't change it because my Spotify account is connected to Facebook. Changing the email on Facebook doesn't change the email on Spotify. ...
  • Jeremy
  • Spotify
  • 1038 Views
  • 8 replies
  • 4 likes
  • Account
    Free
  • 1038 Views
  • 8 replies
  • 4 likes

Need Help - email changed

PlanPremiumCountryUSDevicePC/GALAXYOperating SystemWindows 10 My Question or IssueYour previous email address was: **bleep**It's now: **bleep** If you meant to do that, then no worries. It's business as usual for you. If this wasn't you,**bleep** to ...

  • Visitor
  •   Plan Premium Country US Device PC/GALAXY Operating System Windows 10   My Question or Issue Your previous email address was:   **bleep** It's now:   **bleep** ...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 234 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Have a forgotten account click on this

what you would wanna do is email Spotify support how ever I forget a password to my account:( if anyone knows any tips please comment.

  • Regular
  • what you would wanna do is email Spotify support how ever I forget a password to my account:( if anyone knows any tips please comment.    
  • chrismurray
  • Composer
  • 229 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! My account was compromised

My account had been compromised!PlanFree/PremiumCountryUnited StatesDeviceDell Inspiron 3583Operating SystemWindows 10 (S mode) My Question or IssueMy Spotify account for three years from when I started using it was used by somebody else, which inclu...

  • Visitor
  • My account had been compromised! Plan Free/Premium Country United States Device Dell Inspiron 3583 Operating System Windows 10 (S mode)   My Question or Issue My Spotify account for t...
  • TreyAnastasio
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Account
  • 372 Views
  • 1 replies
  • 0 likes

Spotify keeps deleting downloaded albums

I pay for premium which means that we have the ability to download music and listen to it off-line. But over the past two years or more Spotify has either been logging me out or completely deleting all the albums that I’ve downloaded onto my phone. S...

  • Newbie
  • I pay for premium which means that we have the ability to download music and listen to it off-line. But over the past two years or more Spotify has either been logging me out or completely deleting a...
  • Jose_M
  • Spotify Star
  • 456 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 456 Views
  • 1 replies
  • 1 likes

Unable to play albums,songs,playlists

Hi there.Having problems with the for example,, The KLF,, LP's or songs at all;(Don't know why, but if I type KLF or any song of theirs, shows nothing or ,,unable to play,, wth.???Can anyone tell me what's is all about??Also if I find an album is all...

  • Casual Listener
  • Hi there. Having problems with the for example,, The KLF,, LP's or songs at all;( Don't know why, but if I type KLF or any song of theirs,  shows nothing or ,,unable to  play,, wth.??? C...
  • Billy-J
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • Playlist
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Unable to like/vote signed in

This a question I wanted to ask, you can view the Social version here. (Edit: I recently made a transition to Apple, I used to use Windows and Android. My Plan is now Free.)PlanFree CountryUSADeviceiPhone XOperating SystemiOS My Question or IssueThe ...

  • Music Fan
  • This a question I wanted to ask, you can view the Social version here.   (Edit: I recently made a transition to Apple, I used to use Windows and Android. My Plan is now Free.) Plan Free&nb...
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
  • 280 Views
  • 1 replies
  • 0 likes

cant login with correct email and password

I was logged out of my account on my phone. After i tried to login it showed me that the combination between email and password is wrong. When i try to login with my browser the combination works. I already tried to change the password and log in aga...

  • Regular
  • I was logged out of my account on my phone. After i tried to login it showed me that the combination between email and password is wrong. When i try to login with my browser the combination works. I ...
  • TreyAnastasio
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 383 Views
  • 1 replies
  • 0 likes