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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396663 Views
  • 944 replies
  • 107 likes
  • Account
  • 396663 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170610 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170610 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98864 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98864 Views
  • 68 replies
  • 10 likes

Solved!! Annoying 3 unit restriction.

Hello! As a long term Spotify user I really have to complain about one thing. I mean I have been using Spotify for a few years now, and there's onlye one complaint - A rather big one at that. I (as many, many other people) have several devices. I, fo...

  • Visitor
  • Hello!   As a long term Spotify user I really have to complain about one thing. I mean I have been using Spotify for a few years now, and there's onlye one complaint - A rather big one at th...
  • hagvägen
  • Regular
  • 388 Views
  • 4 replies
  • 0 likes
  • 388 Views
  • 4 replies
  • 0 likes

charge 3 times!

i was charge 3 times on my credit account trying to get the student discount but i didnt recieve it? i need to. right now thr 3 charges are pending but i dont want them to go through. what do i need to do to stop the pending charges???????!

  • Newbie
  • i was charge 3 times on my credit account trying to get the student discount but i didnt recieve it? i need to. right now thr 3 charges are pending but i  dont want them to go through. what do i...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! How to delete a send invitation premium for family

I've sent an invititation to someone in my family for a premium for family (it was to an other mail adres for the ps4) and now I want to delete this invitation but I can't do it because I have the reply already using an account. Please help?

  • Casual Listener
  • I've sent an invititation to someone in my family for a premium for family (it was to an other mail adres for the ps4) and now I want to delete this invitation but I can't do it because I have the re...
  • flentd
  • Newbie
  • 2362 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 2362 Views
  • 7 replies
  • 0 likes

BEWARE FRAUD SCAM

Dear Spotify Community, I signed up for a Spotify Premium account, then was the victim of over $4000 of unauthorised transactions for American travel websites. I am not American and have no financial connections to that Country. SPOTIFY IS THE ONLY O...

  • Newbie
  • Dear Spotify Community,   I signed up for a Spotify Premium account, then was the victim of over $4000 of unauthorised transactions for American travel websites. I am not American and have n...
  • Romscissors
  • Newbie
  • 6599 Views
  • 6 replies
  • 1 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 6599 Views
  • 6 replies
  • 1 likes

Subscribed but not get premium

I paid for the premium on my phone and it went to my iPad and not to my phone. How can I get it on my phone?

  • Casual Listener
  • I paid for the premium on my phone and it went to my iPad and not to my phone. How can I get it on my phone?
  • Maxim
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

My country is different from my postal code

My country is philippines but the postal is in arizona. My Spotify is just connected from facebook

  • Newbie
  • My country is philippines but the postal is in arizona. My Spotify is just connected from facebook
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Superuser Contribution E-mail issue in account profile

I subscribed Premium yesterday. I connect with my Facebook account, but my account profile still mentions an old e-mail address. How can I update this e-mail in my profile (since e-mail changes are required through... Facebook!!!)

  • Regular
  • I subscribed Premium yesterday. I connect with my Facebook account, but my account profile still mentions an old e-mail address. How can I update this e-mail in my profile (since e-mail changes ...
  • AlfieJulian
  • Regular
  • 315 Views
  • 3 replies
  • 0 likes
  • Account
  • 315 Views
  • 3 replies
  • 0 likes

Seems like someone else is using my account

It looks like someone else is using my spotify. There are hundreds of songs listened that I never played. All my lists are messed up and last night I couldn't play anything because it disconnected every minute. It said some other phone was being used...

  • Casual Listener
  • It looks like someone else is using my spotify. There are hundreds of songs listened that I never played. All my lists are messed up and last night I couldn't play anything because it disconnected ev...
  • Momov
  • Casual Listener
  • 426 Views
  • 3 replies
  • 0 likes
  • Security
  • 426 Views
  • 3 replies
  • 0 likes

Superuser Contribution unable to sigh in

I was in Brazil last year and put Spotify on my phone to listen to music. Now I try to login to use it when I go to Brazil in a coulple of weeks and I can't. It says my email is in use when I try to start a new account. When I try to log in and ask f...

  • Newbie
  • I was in Brazil last year and put Spotify on my phone to listen to music. Now I try to login to use it when I go to Brazil in a coulple of weeks and I can't. It says my email is in use when I try to ...
  • JuanCamilo
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • Login
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dobbel acount

Hello, name is Reidar Kammen and I have stopped my account on Spotyfi for several months ago because I am in a family account with my girlfriend since I stopped my account. The problem is that I still beeing sharged for my old accunt that I stopped f...

  • Newbie
  • Hello, name is Reidar Kammen and I have stopped my account on Spotyfi for several months ago because I am in a family account with my girlfriend since I stopped my account. The problem is that I stil...
  • Alfredo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

FUI DEBITADO E MINHA CONTA CONTINUA SENDO FREE

Paguei o valor referente a 1,99 da promoção dos 3 meses, e continuo sendo usuario free, na mesma hora que paguei eu recebi a confirmação do pagamento pera operadora do cartão, no site não aparece recibos; estou a mais de 12 horas esperando a conta pr...

  • Newbie
  • Paguei o valor referente a 1,99 da promoção dos 3 meses, e continuo sendo usuario free, na mesma hora que paguei eu recebi a confirmação do pagamento pera operadora do cartão, no site não aparece rec...
  • Bittencourt
  • Spotify Star
  • 363 Views
  • 3 replies
  • 0 likes
  • Account
  • 363 Views
  • 3 replies
  • 0 likes

Conta duplicada

Olá pessoal! Hoje notei que alguém está utilizando a mesma conta que eu (que é pessoal), já mudei a senha, desloguei os dispositivos móveis, mas não resolveu. O que posso fazer? Além disso, minha conta mudou sozinha para a familiar e não consigo volt...

  • Newbie
  •  Olá pessoal! Hoje notei que alguém está utilizando a mesma conta que eu (que é pessoal), já mudei a senha, desloguei os dispositivos móveis, mas não resolveu.    O que posso fazer? ...
  • Bittencourt
  • Spotify Star
  • 511 Views
  • 1 replies
  • 0 likes
  • Account
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with password resets

HelloMy son, who is attached to my account through Spotify for family, can't remember his password. We try the password reset, we then receive the link to reset and when we click on this it loads the web page to reset the password which we enter a ne...

  • Newbie
  • Hello My son, who is attached to my account through Spotify for family, can't remember his password. We try the password reset, we then receive the link to reset and when we click on this it loads t...
  • Alfredo
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • Login
  • 177 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How come only some users are visible through normal search?

I used to be able to tell my friends my Spotify username and they could just type it into the search bar and find it. Then I got a new account and for some reason, it says there are no results when you type it in. I know that you can view it by writi...

  • Newbie
  • I used to be able to tell my friends my Spotify username and they could just type it into the search bar and find it. Then I got a new account and for some reason, it says there are no results when y...
  • Alfredo
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium

I'm trying to connect my spotify account to the family premium spotify but for some reason whenever i put in the 'invite code' it says that Spotify can not add me to the Premium for family spotify as the accounts need to be in the same country as the...

  • Newbie
  • I'm trying to connect my spotify account to the family premium spotify but for some reason whenever i put in the 'invite code' it says that Spotify can not add me to the Premium for family spotify as...
  • Alfredo
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Estafado?

Hola a todosYa tenia premium, luego pase un mes o dos sin. bueno, el asunto es que estos dias me aparecio la OFERTA de 3 meses por el precio de 1. en Chile el mes sale $3.099,00como encontre buena la oferta, pinche en el asunto y aprete en el boton a...

  • Casual Listener
  • ...i pregunta: donde quedó la oferta? si me van a dar solo un mes, prefiero que me reembolsen y quedar free! acá la publicidad engañosa esta penada y prefiero evitar todo eso de tener que ir a poner u...
  • camilomiranda
  • Casual Listener
  • 505 Views
  • 6 replies
  • 0 likes
  • Premium
  • 505 Views
  • 6 replies
  • 0 likes

Superuser Contribution Student discount France - can't proceed

Hello! I'm already a Premium member and very satisfied with Spotify. Yesterday I found out about the student discount and I sent proof of my student status to the SheerID system. This morning I received an email that said that my status had been conf...

  • Casual Listener
  • Hello!   I'm already a Premium member and very satisfied with Spotify. 🙂 Yesterday I found out about the student discount and I sent proof of my student status to the SheerID system. This mo...
  • Alfredo
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Two email addresses on one account - cant delete

Hello, i made a mistake in using a second email address on same "family account" instead of inviting.So currently, my daughter runs under my name, but under her email address. when i tried to invite her (administrator), spotify says, "you are already...

  • Newbie
  • Hello,   i made a mistake in using a second email address on same "family account" instead of inviting. So currently, my daughter runs under my name, but under her email address. when i tried...
  • osornios
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amazon Alexa remote - believe its been hacked

Not sure if it was just the Russian's doing a brute force attack on my master account or the Amazon Alexa iPhone App has been hacked.Changed the Amazon Alexa spotify account (premium for family) to one I have dedicated for the sonos as Mrs was compla...

  • Newbie
  • Not sure if it was just the Russian's doing a brute force attack on my master account or the Amazon Alexa iPhone App has been hacked. Changed the Amazon Alexa spotify account (premium for family) to...
  • Alfredo
  • Roadie
  • 458 Views
  • 1 replies
  • 0 likes
  • Login
  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Betalar men får inte premium for family

Betalar 149 för Premium for family men har plötsligt inte tillgång till det - trots betalmning för endast 1 vecka sedan. Utan står som att jag har free.Kan inte be spotify om hjälp sdå kan någon annan hjälpa mig?

  • Newbie
  • Betalar 149 för Premium for family men har plötsligt inte tillgång till det - trots betalmning för endast 1 vecka sedan. Utan står som att jag har free. Kan inte be spotify om hjälp sdå kan någon an...
  • JuanCamilo
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
  • 216 Views
  • 1 replies
  • 0 likes