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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 402685 Views
  • 958 replies
  • 107 likes
  • Account
  • 402685 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1173411 Views
  • 119 replies
  • 112 likes
  • Account
  • 1173411 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99562 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99562 Views
  • 68 replies
  • 10 likes

Superuser Contribution Ta bort konto

Jag vill ta bort mitt konto då jag har ett annat och vill använda denna mailadressen till mitt andra konto hur gör jag?

  • Visitor
  • Jag vill ta bort mitt konto då jag har ett annat och vill använda denna mailadressen till mitt andra konto hur gör jag?
  • SergioDavid
  • Roadie
  • 36886 Views
  • 1 replies
  • 6 likes
  • Account
  • 36886 Views
  • 1 replies
  • 6 likes

Superuser Contribution have premium account but it still says i only have the free one

So I've had spotify premium for almost 2 years now and just tonight I started having problems getting my premium access. I have tried literally everything, I uninstalled the app on my phone and reinstalled, logged out and back in numerous times on bo...

  • Newbie
  • So I've had spotify premium for almost 2 years now and just tonight I started having problems getting my premium access. I have tried literally everything, I uninstalled the app on my phone and reins...
  • SergioDavid
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Hinzufügen von Familien Mitgliedern funktioniert nicht

Hallo zusammen, ich hab evor kurzem zu Premium Family gewechselt. Leider kann ich jedoch keine Mitgleider hinzufügen. Ich bekomme immer wieder die Fehlermeldung: "Hoppla! Da ist wohl was schief gelaufen. Versuch es nochmnal. Woran liegt das? Wie beko...

  • Newbie
  • Hallo zusammen,   ich hab evor kurzem zu Premium Family gewechselt. Leider kann ich jedoch keine Mitgleider hinzufügen.   Ich bekomme immer wieder die Fehlermeldung: "Hoppla! Da ist woh...
  • TheBruce
  • Regular
  • 1921 Views
  • 10 replies
  • 0 likes
  • Premium
  • 1921 Views
  • 10 replies
  • 0 likes

Solved!! Spotify does not accept payment

I'm trying to pay for my spotify premium but system does not accept my payment neither with credit card (tried 3 different ones) neither with pre payment option (boleto). I got an error message: "Your credit card seems not to be in a good day" I cont...

  • Casual Listener
  • I'm trying to pay for my spotify premium but system does not accept my payment neither with credit card (tried 3 different ones) neither with pre payment option (boleto). I got an error message: "You...
  • Robert_W
  • Community Legend
  • 593 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 593 Views
  • 3 replies
  • 0 likes

Solved!! Account stolen

Today I've received a mail that my account mail was changed in thisq4tfcking@nost.comNow I can't log in in my account and this di**head is using my Premium account. How can I change the mail. Please help me

  • Newbie
  • Today I've received a mail that my account mail was changed in thisq4tfcking@nost.com Now I can't log in in my account and this di**head is using my Premium account.   How can I change t...
  • Robert_W
  • Community Legend
  • 1134 Views
  • 1 replies
  • 0 likes
  • 1134 Views
  • 1 replies
  • 0 likes

my account is being used by somebody

Hello Spotify,I just logged out on all facebook account and my spotify account. after 15 minutes my music was paused already by someone... How can I prevent this?thanks in advance

  • Newbie
  • Hello Spotify, I just logged out on all facebook account and my spotify account. after 15 minutes my music was paused already by someone... How can I prevent this? thanks in advance
  • Robert_W
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app showing old facebook picture

I have changed my profile picture around a week ago and Spotify app is still showing the previous one. When I check the Spotify webpage, it shows the correct one but only app is showing the wrong one. I attempted deleting cache and date and even unin...

  • Visitor
  • I have changed my profile picture around a week ago and Spotify app is still showing the previous one. When I check the Spotify webpage, it shows the correct one but only app is showing the wrong one...
  • SergioDavid
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify followers can't see what I am listening to on spotify

I'm not on a private session yet my friends who follow my spotify account can't see what I'm listening to on the side bar. I disconnected facebook because the problem may have started around the time I connected my spotify account to my facebook. Any...

  • Newbie
  • I'm not on a private session yet my friends who follow my spotify account can't see what I'm listening to on the side bar. I disconnected facebook because the problem may have started around the time...
  • SergioDavid
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find premium account information

So, my bank account shows that I have a Spotify account with Premium status, but of all my known emails and log-ins, none of them are Premium. Not sure what to do about this situation, as it keeps pulling out on the first week of each month, and I wa...

  • Newbie
  • So, my bank account shows that I have a Spotify account with Premium status, but of all my known emails and log-ins, none of them are Premium.   Not sure what to do about this situation, as it...
  • SergioDavid
  • Roadie
  • 909 Views
  • 1 replies
  • 0 likes
  • 909 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Account got Stolen As well

My Account got stolen As well...Someone Changed My E-Mail adress...Not connceted to Facebook... but i'm writing from My "facebookaccount"I'm Not able to get into My Account so please dont tell me to change My pwOr to log out of My Account with everyt...

  • Casual Listener
  • My Account got stolen As well... Someone Changed My E-Mail adress... Not connceted to Facebook... but i'm writing from My "facebookaccount" I'm Not able to get into My Account so please dont tell ...
  • SergioDavid
  • Roadie
  • 325 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 325 Views
  • 1 replies
  • 0 likes

dar de baja cuenta de Spotify

hola! he visto la promoción de 0,99€ por 3 meses y me he dado de alta poniendo los datos de mi tarjeta pero no se activa la cuenta Premium. Ya entré y salí varias veces del usuario, pero el status sigue siendo el free en lugar de Premium. Me cansé de...

  • Casual Listener
  • hola! he visto la promoción de 0,99€ por 3 meses y me he dado de alta poniendo los datos de mi tarjeta pero no se activa la cuenta Premium. Ya entré y salí varias veces del usuario, pero el status si...
  • user-removed
  • Not applicable
  • 1504 Views
  • 4 replies
  • 0 likes
  • 1504 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Premium ain't working

Hi,I just came back from Canada where I had a Spotify account with Fido (phone operator).Now I'm in France so I cancelled my Fido account, and I choosed to pay Spotify Premium (for students).Now my problem is, that on the website it says that i'm Pre...

  • Newbie
  • Hi, I just came back from Canada where I had a Spotify account with Fido (phone operator). Now I'm in France so I cancelled my Fido account, and I choosed to pay Spotify Premium (for students). No...
  • SergioDavid
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled premium to early

I've had 7 days for free and 3 month for 0.99 but today the account switched from 7 days to the 3 months and i cancelled it to early bacause i wanted to cancel my premium after the 3 months. So my question is, is it possible to get my 3 months for 0....

  • Casual Listener
  • I've had 7 days for free and 3 month for 0.99 but today the account switched from 7 days to the 3 months and i cancelled it to early bacause i wanted to cancel my premium after the 3 months. So my qu...
  • SergioDavid
  • Roadie
  • 998 Views
  • 1 replies
  • 0 likes
  • Account
  • 998 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account does not work

Hi, i just updated my premium account to family premium and invited family members. One did not receive the invitation link at all and another does not get it working via invitation e-mail. In invitation email there is code, which does not work in lo...

  • Newbie
  • Hi, i just updated my premium account to family premium and invited family members. One did not receive the invitation link at all and another does not get it working via invitation e-mail. In invita...
  • SergioDavid
  • Roadie
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution From free spotify to family

I had free Spotify before, but uograded to family since we were 4 in family. I Am the one that pays for it. I used the same login information in the upgrade and now I only have the free accont again with a lot of advicement on my phone. Hate that! My...

  • Casual Listener
  • I had free Spotify before, but uograded to family since we were 4 in family. I Am the one that pays for it. I used the same login information in the upgrade and now I only have the free accont again ...
  • gunnlinde
  • Casual Listener
  • 244 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 244 Views
  • 2 replies
  • 0 likes

Solved!! Family Subscription is defaulting to free on all Spotify Apps

I have subscribed to the Spotify Family to allow my partner use my premium service. I pay £14.99 per month and have the Spotify apps on four devices: My iPhone 6, running latest IOSMy iPad Air 2 running latest IOSMy Macbook Air, running latest IOSMy ...

  • Newbie
  • I have subscribed to the Spotify Family to allow my partner use my premium service. I pay £14.99 per month and have the Spotify apps on four devices:   My iPhone 6, running latest IOS My iPad...
  • Laoise
  • Newbie
  • 1142 Views
  • 3 replies
  • 3 likes
  • Account
    Premium
    Subscription
  • 1142 Views
  • 3 replies
  • 3 likes

Superuser Contribution Non manda l'email di ripristino password

Quando inserisco l'email non mi manda nessun messaggio,l'email e funzionante ho provato e solo Spotify non riesce ad inviare

  • Newbie
  • Quando inserisco l'email non mi manda nessun messaggio,l'email e funzionante ho provato e solo Spotify non riesce ad inviare
  • SergioDavid
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Spotify Family Premium Plan - Family Members Kicked Out?

This has been so frustrating. I have 5 of my family members on my Spotify Premium account and all 5 of them live at my house. However, all of them were kicked out of my plan and switched to a free plan because they can't confirm the address. They've ...

  • Newbie
  • This has been so frustrating. I have 5 of my family members on my Spotify Premium account and all 5 of them live at my house. However, all of them were kicked out of my plan and switched to a free pl...
  • Alexliang
  • Newbie
  • 1068 Views
  • 3 replies
  • 0 likes
  • 1068 Views
  • 3 replies
  • 0 likes

Superuser Contribution Have to Reset my Password Every Time I Open the Application

I'm living abroad for the next few months, and Spotify has been saying my password is incorrect every single time I open the application which forces me to reset my password EVERY. SINGLE. TIME. I must be missing something? I'll definitely be cancell...

  • Newbie
  • I'm living abroad for the next few months, and Spotify has been saying my password is incorrect every single time I open the application which forces me to reset my password EVERY. SINGLE. TIME.&nbsp...
  • SergioDavid
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes