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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14854 Views

7 replies

11 likes

Security
  • 14854 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554378 Views

991 replies

116 likes

Account
  • 554378 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131226 Views

74 replies

12 likes

Account
Login
Premium
  • 131226 Views
  • 74 replies
  • 12 likes

Recibos de pago

No me llegan los recibos de pago que he realizado a mi mail, y en la web solo los puedo ver pero no descargar.¿Cómo puedo recuperar todos los recibos realizados en lo que va del 2016?

Casual Listener

No me llegan los recibos de pago que he realizado a mi mail, y en la web solo los puedo ver pero no descargar. ¿Cómo puedo recuperar todos los recibos realizados en lo que va del 2016?   &nbs...

osornios

Spotify Star

5103 Views

10 replies

1 likes

Account
  • 5103 Views
  • 10 replies
  • 1 likes

Trying to get access to my artist in Spotify without luck for past 2 months

Hello. I am trying to get access to my artist page in Spotify for months. Earlier needed to have 250 followers, now - no need. I filled form many times but I dont getting any email that my form was accepted, pending, cancelled or something. Is there ...

Casual Listener

Hello.   I am trying to get access to my artist page in Spotify for months. Earlier needed to have 250 followers, now - no need. I filled form many times but I dont getting any email that my f...

NoFastForward

Casual Listener

372 Views

4 replies

0 likes

  • 372 Views
  • 4 replies
  • 0 likes

premium for .99 and student discount??

Is there a way that I can get the deal where it says premium is only .99 for the first three months and then after I am able to do the student discount??? https://www.spotify.com/us/intro/?utm_source=Spotify_premiumupsell&utm_medium=house_email&utm_c...

Casual Listener

Is there a way that I can get the deal where it says premium is only .99 for the first three months and then after I am able to do the student discount???   https://www.spotify.com/us/intro/?u...

laurenluvsmusic

Roadie

813 Views

3 replies

0 likes

  • 813 Views
  • 3 replies
  • 0 likes

Cargo doble

Hoy intente pagar con la oferta de estudiante, pero no me dejo y me hizo doble cargo y aun asi no me actualizo a premium. ¿Que puedo hacer en este caso?

Newbie

Hoy intente pagar con la oferta de estudiante, pero no me dejo y me hizo doble cargo y aun asi no me actualizo a premium. ¿Que puedo hacer en este caso?

laurenluvsmusic

Roadie

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution FAMILY PLAN-LONG HOLIDAYS

Hello everybody,I wanna start a family account, but my sister which is here at themoment is gonna study 6 months abroad in september.Can she use it as a family member?She is gonna activate it here. But can she keep on using it during the 6 months? th...

Newbie

Hello everybody, I wanna start a family account, but my sister which is here at themoment is gonna study 6 months abroad in september. Can she use it as a family member? She is gonna activate it h...

user-removed

Not applicable

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Ad free?

I pay 9.99 /mo. Doesn't that offer free ads?

Newbie

I pay 9.99 /mo. Doesn't that offer free ads?

laurenluvsmusic

Roadie

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Premium account won't work...

I continuously get a pop up saying that Spotify has been paused because my account is being used somewhere else. I have signed out of all devices and changed my password on several occasions but this continues to happen. Spotify is impossible to get ...

Newbie

I continuously get a pop up saying that Spotify has been paused because my account is being used somewhere else. I have signed out of all devices and changed my password on several occasions but this...

laurenluvsmusic

Roadie

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Ho effettuato due pagamenti con la stessa carta di debito per due profili diversi- il primo pagamento andato tutto bene, il secondo mi ha fattob pagare ma non inizia promozione. ho provato a seguire istruzioni che suggerisce Spotify sito ma non è suc...

Newbie

Ho effettuato due pagamenti con la stessa carta di debito per due profili diversi- il primo pagamento andato tutto bene, il secondo mi ha fattob pagare ma non inizia promozione. ho provato  a se...

user-removed

Not applicable

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Going online in a country not on the list

Hi!If I travel to a country where Spotify isn't available and switch Spotify to online mode on my phone, will it just not let me play online contents, or will it also delete the cached contents?Thanks

Regular

Hi! If I travel to a country where Spotify isn't available and switch Spotify to online mode on my phone, will it just not let me play online contents, or will it also delete the cached contents? T...

user-removed

Not applicable

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is hacked

Hi, my account has been hacked and the person has changed the email in it to their own. Please help me sort this out. I want to press charges as well. Please reply me so I can give you more details. Thanks

Visitor

Hi, my account has been hacked and the person has changed the email in it to their own. Please help me sort this out. I want to press charges as well. Please reply me so I can give you more details.&...

Melody

Spotify

250 Views

1 replies

0 likes

Account
Security
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log on

When i enter my email and forgot password it says email not recognised. When i try to set up account is says your details have changed. What am I doing wrong?

Newbie

When i enter my email and forgot password it says email not recognised. When i try to set up account is says your details have changed. What am I doing wrong?

Melody

Spotify

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

SPOTIFY NAME

i tried changing my last name to my middle name on facebook to see if it would work on spotify for privacy reasons but it wont work

Newbie

i tried changing my last name to my middle name on facebook to see if it would work on spotify for privacy reasons but it wont work

170 Views

0 replies

0 likes

  • 170 Views
  • 0 replies
  • 0 likes

Is it possible to reset spotify?

I just bought premium and connected to my old account. But all my old songs, whom I don't listen to anymore, are still there. Is it possible to do a full reset?

Newbie

I just bought premium and connected to my old account. But all my old songs, whom I don't listen to anymore, are still there.   Is it possible to do a full reset?

kejt_

Community Legend

349 Views

1 replies

0 likes

Account
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have deletet my facebook and now I can't use spotify

I have deleted my Facebook profile and can't remember witch email I used on Facebook or Spotify. So now I can't use Spotify but I am still paying for premium. Have anyone any idea of what I can do or any contact number to Spotify. Thanks for any help

Newbie

I have deleted my Facebook profile and can't remember witch email I used on Facebook or Spotify. So now I can't use Spotify but I am still paying for premium.   Have anyone any idea of what I ...

Melody

Spotify

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Solved!! Abonnemont gekündigt, trotzdem wird Geld per PayPal eingezogen

Hallo, Ich habe bereits zum zweiten Mal mein Premium Abo auf der Spotify Seite gekündigt und jetzt wurde zum zweiten Mal mein Konto belastet und das Abo einfach verlängert. Das ist meiner Meinung nach eine riesige Frecheit, wenn man schon damit wirbt...

Casual Listener

Hallo,   Ich habe bereits zum zweiten Mal mein Premium Abo auf der Spotify Seite gekündigt und jetzt wurde zum zweiten Mal mein Konto belastet und das Abo einfach verlängert. Das ist meine...

user-removed

Not applicable

816 Views

3 replies

1 likes

  • 816 Views
  • 3 replies
  • 1 likes

Music won't play....login works but can't get passed to the music

I have done all that was asked as far as what to do when you can't log in. I keep getting sent to the cover page.

Newbie

I have done all that was asked as far as what to do when you can't log in. I keep getting sent to the cover page.

iamandyhill

Community Legend

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Doubled up accounts

It appears I have set up 2 accounts with a Spotify. One using the Facebook login and one with my email & password. I upgraded my account to premium but it's upgraded the wrong account. I have playlists in my email account , this is the account I want...

Newbie

It appears I have set up 2 accounts with a Spotify. One using the Facebook login and one with my email & password. I upgraded my account to premium but it's upgraded the wrong account. I have pla...

iamandyhill

Community Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Me han cobrado 4 veces y sigo en Free

A mí me paso que yo puse los datos de mi tarjeta nueva, dado que la anterior la cancele porque me habían cobrado 2 veces de Spotify. Entonces me dice "ups parece que hay problemas con el servidor etc... Ntp no se ha hecho ningún cargo" vuelvo a inten...

Casual Listener

A mí me paso que yo puse los datos de mi tarjeta nueva, dado que la anterior la cancele porque me habían cobrado 2 veces de Spotify. Entonces me dice "ups parece que hay problemas con el servidor etc...

abrilp

Newbie

671 Views

4 replies

5 likes

Free
Premium
Security
  • 671 Views
  • 4 replies
  • 5 likes

Spotify account

Hi, can you delete my spotify account, thanks!

Visitor

Hi, can you delete my spotify account, thanks!

Maxim

Spotify Star

232 Views

1 replies

0 likes

Account
  • 232 Views
  • 1 replies
  • 0 likes

Being charged to a spotify account that we can't access - Can't access email to recover it either

My dad has been using spotify premium on his phone for ages, haven't had problems until now. He has got a new phone and has downloaded spotify and cannot login. Unsure about what email and password he used when he set it up, all of the emails i have ...

Casual Listener

My dad has been using spotify premium on his phone for ages, haven't had problems until now.   He has got a new phone and has downloaded spotify and cannot login. Unsure about what email and p...

labelscollected

Community Legend

605 Views

5 replies

0 likes

  • 605 Views
  • 5 replies
  • 0 likes