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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80593 Views

9 replies

2 likes

Account
Login
  • 80593 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654553 Views

13 replies

4 likes

Account
  • 654553 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735103 Views

18 replies

29 likes

  • 735103 Views
  • 18 replies
  • 29 likes

Family Subscriptions

Hi, how can I sign-up my family members in our family subscription? We have already payed for a year but we do not know how to invite family members to participate ...

Casual Listener

Hi, how can I sign-up my family members in our family subscription?  We have already payed for a year but we do not know how to invite family members to participate ... 

sucalu14

Casual Listener

286 Views

2 replies

0 likes

  • 286 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trouble logging in to my premium account

I have been unable to log into my account since yesterday. I have changed my password and updated my email and my account still is NOR ACCESSIBLE

Newbie

I have been unable to log into my account since yesterday. I have changed my password and updated my email and my account still is NOR ACCESSIBLE

RodrigoPalma

Roadie

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Troubles with signing in with Premium Family

Hi everyone,I already have a Premium account but now I want to get the Premium Family so I can share with my family. I have sent an email to the persons I want to join me. But eveytime when they accept the invitation there is a notification that they...

Newbie

Hi everyone, I already have a Premium account but now I want to get the Premium Family so I can share with my family. I have sent an email to the persons I want to join me. But eveytime when they ...

Maxim

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Spotify Family Anmelden von Familienmitglieder

Hi Also meine Freundin hat 2 Geschenk Karten bekommen und die eingelöst und das Family Angebot ausgewählt. Wenn Sie hört kann kein anderer höheren. Ausserdem steht da das das Geld über PayPal abgebucht wird. Was kannman sa machen ?

Newbie

Hi  Also meine Freundin hat 2 Geschenk Karten bekommen und die eingelöst und das Family Angebot ausgewählt. Wenn Sie hört kann kein anderer höheren. Ausserdem steht da das das Geld über PayPal...

403 Views

0 replies

0 likes

Account
Premium
Subscription
  • 403 Views
  • 0 replies
  • 0 likes

Forgotten password old email

I am trying to log into my account but it has an old email and I can't remember the password. How can I reset or retrieve the password?

Newbie

I am trying to log into my account but it has an old email and I can't remember the password. How can I reset or retrieve the password?

chloe_evernham

Music Fan

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Playlists I've made private and also DELETED still showing up publicly

A certain subset of my playlists (those created before 2015) are unresponsive to several changes I've tried to make regarding their availability:1. Changing the playlist from public to secret has no effect and it can still be accessed by searching my...

Newbie

A certain subset of my playlists (those created before 2015) are unresponsive to several changes I've tried to make regarding their availability: 1. Changing the playlist from public to secret has n...

DarkPanda98

Music Fan

360 Views

1 replies

0 likes

Account
  • 360 Views
  • 1 replies
  • 0 likes

spotify

why i cant play my song at apotify. i paid at cebuana today..

Casual Listener

why i cant play my song at apotify. i paid at cebuana today..

EthanS1

Community Legend

287 Views

2 replies

0 likes

  • 287 Views
  • 2 replies
  • 0 likes

Premium isn't working anymore?

Hey there , I've got a very big problem (first of all, sorry for my english, I'm from germany ^^') So I do have spotifiy premium for almost 9 month and every month my paypal does it's thing and pays for it on, I think, the second of the month.I've go...

Visitor

Hey there ,  I've got a very big problem (first of all, sorry for my english, I'm from germany ^^')   So I do have spotifiy premium for almost 9 month and every month my paypal does it's...

Bittencourt

Spotify Star

1457 Views

5 replies

0 likes

Account
Premium
  • 1457 Views
  • 5 replies
  • 0 likes

Premium Family without asking, hacked??

This morning (while I was still asleep) I got a confirmation email saying Welcome to Premium for Family. However, I have a normal Premium account and did not ask for an upgrade to Family.When I went to my account, I also saw 2 invitations waiting for...

Visitor

This morning (while I was still asleep) I got a confirmation email saying Welcome to Premium for Family. However, I have a normal Premium account and did not ask for an upgrade to Family. When I w...

user-removed

Not applicable

1034 Views

2 replies

0 likes

  • 1034 Views
  • 2 replies
  • 0 likes

Solved!! Reset my devices

Hi, could you please reset my devices. Thanks in advance. Best regardsgospat83

Visitor

Hi,   could you please reset my devices. Thanks in advance.   Best regards gospat83

user-removed

Not applicable

653 Views

4 replies

0 likes

  • 653 Views
  • 4 replies
  • 0 likes

Superuser Contribution En månad gratis men fick betala ändå

Fick ett erbjudande att strata Spotify premium en månad gratis och sedan få betal 99kr månaden. Problemet nu är att det alls var fallet utan 99kr drogs direkt. Vart vänder jag mig?

Newbie

Fick ett erbjudande att strata Spotify premium en månad gratis och sedan få betal 99kr månaden. Problemet nu är att det alls var fallet utan 99kr drogs direkt. Vart vänder jag mig?

RodrigoPalma

Roadie

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Invitation code

Hey, I started a family premium account even though I already had premium for myself. My siblings are asking for an invitation code, I don't know where to find the code. Also it's charging me for my normal premium as well as family, even though I'm p...

Newbie

Hey, I started a family premium account even though I already had premium for myself. My siblings are asking for an invitation code, I don't know where to find the code. Also it's charging me for my ...

DarkPanda98

Music Fan

2221 Views

2 replies

1 likes

  • 2221 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't set password for devices

I can't set password for devices.I click on the button and it sends me an email immediately.I click on the button that says "Set your device password"But then it just loads a spotify page that says "Oh NO! Something has gone wrong. But don't be sad. ...

Newbie

I can't set password for devices. I click on the button and it sends me an email immediately. I click on the button that says "Set your device password" But then it just loads a spotify page that ...

RodrigoPalma

Roadie

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Solved!! Songs not available on one account but available on a friends account?

Not sure why but there a songs/albums that I can't find on my Spotify search but it shows up on a friends spotify account when they search it? I've tried uninstalling, logging out, checking updates and I can't seem to find any reason why my account w...

Casual Listener

Not sure why but there a songs/albums that I can't find on my Spotify search but it shows up on a friends spotify account when they search it? I've tried uninstalling, logging out, checking updates a...

Drowned_Cat

Visitor

3937 Views

5 replies

0 likes

  • 3937 Views
  • 5 replies
  • 0 likes

Superuser Contribution Tarjeta de debito metodo de pago

Que tal? Espero puedan ayudarme. Yo ingrese mi tarjeta de debito para comenzar con la suscripcion de la cual se debito el valor normalmente de 0.00 ( es decir si fue aceptada la tarjeta), pero ayer mi hermana me estaba prestando su tarjeta (de otro b...

Visitor

Que tal? Espero puedan ayudarme.  Yo ingrese mi tarjeta de debito para comenzar con la suscripcion de la cual se debito el valor normalmente de 0.00 ( es decir si fue aceptada la tarjeta), pero...

RodrigoPalma

Roadie

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Solved!! From an account to another.

I got banned from facebook and since i logged on spotify and got it premium...i cant log back in. I want to switch all my playlists to my new account. How can i do that ?

Casual Listener

I got banned from facebook and since i logged on spotify and got it premium...i cant log back in. I want to switch all my playlists to my new account. How can i do that ?

Meatbig

Casual Listener

549 Views

2 replies

0 likes

Account
Premium
Subscription
  • 549 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Account Age Restrictions

As a father to a 12 year old, the US online age restriction is beyond annoying, but what I don't understand is how I add my son to the Apple Music Family plan, but can't do it on Spotify.If I'm the one setting his account up as part of the family, wh...

Newbie

As a father to a 12 year old, the US online age restriction is beyond annoying, but what I don't understand is how I add my son to the Apple Music Family plan, but can't do it on Spotify. If I'm t...

SR32

Newbie

1512 Views

3 replies

1 likes

Premium
  • 1512 Views
  • 3 replies
  • 1 likes

Family plan issue

After some time of using Spotify premium for family I got an email today saying that my account was changed back to a free account. In the email it said that I had to verify my account, this opens a page were I'm asked for the zip code and then I cli...

Casual Listener

After some time of using Spotify premium for family I got an email today saying that my account was changed back to a free account. In the email it said that I had to verify my account, this opens a ...

fgonza007

Casual Listener

277 Views

2 replies

0 likes

  • 277 Views
  • 2 replies
  • 0 likes

Superuser Contribution What to do

I have been a user of Spotify premium for a long time and my subscription was over January 2017 and payed for a new one! I was given only one option was buying the new one and that was $12.00 for 12 months of premium so I payed for it and thought not...

Newbie

I have been a user of Spotify premium for a long time and my subscription was over January 2017 and payed for a new one! I was given only one option was buying the new one and that was $12.00 for 12 ...

RodrigoPalma

Roadie

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes