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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76305 Views

28 replies

0 likes

  • 76305 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94140 Views

9 replies

2 likes

Account
Login
  • 94140 Views
  • 9 replies
  • 2 likes

Hacked? twice.

Recently I've been listening to my Spotify account on the car and it would pause over and over again every time I press play a few minutes later it would stop. realized it had a pop up saying "someone is currently using your account" but no one has a...

Newbie

Recently I've been listening to my Spotify account on the car and it would pause over and over again every time I press play a few minutes later it would stop. realized it had a pop up saying "someon...

osornios

Spotify Star

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Can't find premium account

I got a new phone and have tried to sign in on Spotify. I have tried multiple email addresses, as well as my Facebook, none of which are tied to a Premium account. I continue to be charged monthly. I want to find this account ASAP as I am still payin...

Newbie

I got a new phone and have tried to sign in on Spotify. I have tried multiple email addresses, as well as my Facebook, none of which are tied to a Premium account. I continue to be charged monthly. I...

Maxim

Spotify Star

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Music stops after 10 min

My music stops after 10minutes. What wrong? Is it something about settings?

Newbie

My music stops after 10minutes. What wrong? Is it something about settings?

Bittencourt

Spotify Star

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

I can only access Spotify premium via Sonos and not via Spotify app.

Hi, I have the Spotify app on several devices and can only access Spotify premium via the Sonos app. When I log direct on to Spotify it does not recognise it as a premium account. Help gratefully received.

Newbie

Hi, I have the Spotify app on several devices and can only access Spotify premium via the Sonos app. When I log direct on to Spotify it does not recognise it as a premium account. Help gratefully rec...

Maxim

Spotify Star

349 Views

1 replies

0 likes

Login
Premium
  • 349 Views
  • 1 replies
  • 0 likes

Spotify won't allow me to add my family to my Family Plan

I'm the manager of a Spotify Family Plan, with 2 open slots. I recently moved and want to add two cousins that are now living with me, but Spotify warns me that they coudn't check if our addresses match.I have already changed mine, and theirs are alr...

Newbie

I'm the manager of a Spotify Family Plan, with 2 open slots. I recently moved and want to add two cousins that are now living with me, but Spotify warns me that they coudn't check if our address...

Moitauro

Newbie

536 Views

1 replies

1 likes

Account
  • 536 Views
  • 1 replies
  • 1 likes

ho ricevuto un addebito sul mio conto ma non so con quale account accedere

ho ricevuto un addebito sul mio conto ma non so con quale account accedere n. card ******8935 finalecopia addebito:(UniCredit segnala op.Internet 9,99 EUR carta *8935 c/o Spotify P012DDA5E4 Spot-ify P012D 29/11/16 16:21. Info o blocco 800078777 o)

Newbie

ho ricevuto un addebito sul mio conto ma non so con quale account accedere n. card ******8935 finale copia addebito: (UniCredit segnala op.Internet 9,99 EUR carta *8935 c/o Spotify P012DDA5E4 Spot-...

wwwlawi

Newbie

677 Views

1 replies

0 likes

  • 677 Views
  • 1 replies
  • 0 likes

Can't connect spotify to facebook

Hi there, Can't connect spotify to facebook, in-app or via the seperate link that usually gets provided in these threads.Tried fully updating, tried using different browsers, pretty much tried everything I've already seen on this help forum.Please ad...

Regular

Hi there,   Can't connect spotify to facebook, in-app or via the seperate link that usually gets provided in these threads. Tried fully updating, tried using different browsers, pretty much...

JamesBanks90

Regular

544 Views

4 replies

0 likes

  • 544 Views
  • 4 replies
  • 0 likes

Superuser Contribution No valida el domicilio de un familiar

Tengo el plan de familia. Le llego un correo a mi hija que no podian validar que estuviera en el mismo domicilio mio. Ella ingresa los datos pero sigue sin validarlo. Que puedo hacer???

Newbie

Tengo el plan de familia. Le llego un correo a mi hija que no podian validar que estuviera en el mismo domicilio mio. Ella ingresa los datos pero sigue sin validarlo. Que puedo hacer???

aepivaral

Newbie

526 Views

2 replies

1 likes

Account
Premium
Subscription
  • 526 Views
  • 2 replies
  • 1 likes

Cant play songs

HeyEverytime i play a song, it wont play it. There comes a blue line in the top of my computer, where it says, "Cant play current song". I have internet, and my speakers is working. What can i do?

Casual Listener

Hey Everytime i play a song, it wont play it. There comes a blue line in the top of my computer, where it says, "Cant play current song". I have internet, and my speakers is working. What can i do?

naiasorensen

Casual Listener

389 Views

2 replies

0 likes

  • 389 Views
  • 2 replies
  • 0 likes

username problem

Hello, I want to change my username and I know still there is no way to change username. But I am using this account abaout 4 years and I don't want to lose my followers, playlists etc.. So I want to change it. If there is a way to change it, I want ...

Visitor

Hello, I want to change my username and I know still there is no way to change username. But I am using this account abaout 4 years and I don't want to lose my followers, playlists etc.. So I want to...

Maxim

Spotify Star

360 Views

1 replies

0 likes

Account
  • 360 Views
  • 1 replies
  • 0 likes

Someone is using my account at the same time than me

Hi everyone, Someone is using my account at the same time than me: all my songs stop all the time. I tried to change my password but it is not working.thank you for your help, it is very annoying! Olivia.

Casual Listener

Hi everyone,   Someone is using my account at the same time than me: all my songs stop all the time. I tried to change my password but it is not working. thank you for your help, it is very a...

lolybee86

Casual Listener

530 Views

3 replies

0 likes

Security
  • 530 Views
  • 3 replies
  • 0 likes

Skips

I do not have spotify premium, but free spotify is supposed to give you a limited amount of skips. ive have spotify for a while now so i know how the skips work. but for the past 2 days, spotify has not given me any skips. when i try to press skip, i...

Newbie

I do not have spotify premium, but free spotify is supposed to give you a limited amount of skips. ive have spotify for a while now so i know how the skips work. but for the past 2 days, spotify has ...

HetzeFetze

Roadie

894 Views

1 replies

0 likes

  • 894 Views
  • 1 replies
  • 0 likes

Computer Reimaged, Facebook Login Not Working

Help Spotify! I can't work without you and now you aren't working! I recently had my computer imaged and had to reinstall Spotify. Upon reinstallation, I needed to log in to Spotify using my Facebook credentials. I click the blue "Log In With Faceboo...

Newbie

Help Spotify!  I can't work without you and now you aren't working!   I recently had my computer imaged and had to reinstall Spotify.  Upon reinstallation, I needed to log in to Spot...

osornios

Spotify Star

403 Views

1 replies

0 likes

Login
  • 403 Views
  • 1 replies
  • 0 likes

Logging in without facebook

I created a Spotify account by connecting my facebook, but I can't access facebook on school computers, so I'm wondering how I'd add Spotify login credentials to my already existing account. Thanks in advance!

Newbie

I created a Spotify account by connecting my facebook, but I can't access facebook on school computers, so I'm wondering how I'd add Spotify login credentials to my already existing account. Tha...

OptimuzKrice

Roadie

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

No logro ingresar a mi cuenta

Desde hace dias no logro ingresar a mi cuenta cuando voy a inciar sesión me sale un mensaje diciendo que estoy de viaje y para usar spotify despues de 14 dias fuera del pais tengo que cambiar el pais en spotify.com , yo no he viajado ni salido fuera ...

Casual Listener

Desde hace dias no logro ingresar a mi cuenta cuando voy a inciar sesión me sale un mensaje diciendo que estoy de viaje y para usar spotify despues de 14 dias fuera del pais tengo que cambiar el pais...

OptimuzKrice

Roadie

492 Views

1 replies

0 likes

Account
Login
  • 492 Views
  • 1 replies
  • 0 likes

Someone I don't know is using my account

Hello, today I was using my Spotify Premium account and I found lots of new songs in my playlists.In that moment my music stopped and the screen said someone named "TIM" was listenting to music from another device. I changed my password and my email ...

Casual Listener

Hello, today I was using my Spotify Premium account and I found lots of new songs in my playlists. In that moment my music stopped and the screen said someone named "TIM" was listenting to music fro...

Daganage

Newbie

100242 Views

6 replies

12 likes

Account
Security
  • 100242 Views
  • 6 replies
  • 12 likes

No puedo entrar a modificar mi cuenta

No puedo ingresar a midificar mi perfil

Casual Listener

No puedo ingresar a midificar mi perfil

osornios

Spotify Star

469 Views

1 replies

0 likes

Account
Login
Security
  • 469 Views
  • 1 replies
  • 0 likes

Missing songs/playlist.

Hey all,Long time member, seems I've lost all music prior to 4/09/2012 on "Your Music > Songs". Spoke w/ CS over the phone and they said I was in a group of about 1% of users who experience some glitch with my music missing. Alas, we got disconnected...

Newbie

Hey all, Long time member, seems I've lost all music prior to 4/09/2012 on "Your Music > Songs". Spoke w/ CS over the phone and they said I was in a group of about 1% of users who experience some...

osornios

Spotify Star

569 Views

1 replies

0 likes

Account
  • 569 Views
  • 1 replies
  • 0 likes

Failed login on spotify

Hi everybody,I need help. I don't know why, but since a lot of time i can't login on spotify with my facebook account. Everytime I try to do it, it fails. How can I solve this f***ing problem?!?!? Thanks for your help.

Newbie

Hi everybody, I need help. I don't know why, but since a lot of time i can't login on spotify with my facebook account. Everytime I try to do it, it fails. How can I solve this f***ing problem?...

osornios

Spotify Star

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

I don't own my playlist anymore?

I created a playlist when I had a Premium acconut. Then when my Premium expired and I had a free account again, all my playlists disappeared. Now I have Premium again (idk if it even matters) and when I find my own playlist in the browser I can't edi...

Newbie

I created a playlist when I had a Premium acconut. Then when my Premium expired and I had a free account again, all my playlists disappeared. Now I have Premium again (idk if it even matters) and whe...

osornios

Spotify Star

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes