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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 353873 Views
  • 902 replies
  • 105 likes
  • Account
  • 353873 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152809 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152809 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88472 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88472 Views
  • 68 replies
  • 10 likes

Spotify sucks

The concept is great but the product sucks. Will I ever get rid of the songs i qued months ago? Are there any better alternatives to Spotify?

  • Newbie
  • The concept is great but the product sucks. Will I ever get rid of the songs i qued months ago? Are there any better alternatives to Spotify?
  • kapasha
  • Newbie
  • 2088 Views
  • 7 replies
  • 2 likes
  • 2088 Views
  • 7 replies
  • 2 likes

Android device wont recognize premium subscription

Hi I've upgraded to spotify for 3 months for £9.99. I have an HTC One and the Android app will not recognise my premium account and only offers me the features of a free account. I've followed the guides to remedy this and none of them work. I have a...

  • Visitor
  • Hi I've upgraded to spotify for 3 months for £9.99. I have an HTC One and the Android app will not recognise my premium account and only offers me the features of a free account. I've followed th...
  • martinmcglynn53
  • Newbie
  • 198 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 198 Views
  • 4 replies
  • 0 likes

Solved!! Find out my own username

How can i find out what my username is?

  • Visitor
  • How can i find out what my username is?
  • user-removed
  • Not applicable
  • 161 Views
  • 2 replies
  • 0 likes
  • 161 Views
  • 2 replies
  • 0 likes

Hijacked account

So the other day i was using my spotify (my other account) and all of a sudden i was signed out and couldnt sign back in. I couldnt get to a computer until today to check the issue. Turns out somehow the person that took my account had access to my e...

  • Newbie
  • So the other day i was using my spotify (my other account) and all of a sudden i was signed out and couldnt sign back in. I couldnt get to a computer until today to check the issue. Turns out somehow...
  • Specialworld
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! How to delete a playlist?

I'm confused. Some time ago I deleted a playlist that I created. Another user followed/subscribed to my playlist and seems to have kept that playlist in his account even after I deleted it. Because a couple of days ago I got an email saying that this...

  • Regular
  • I'm confused. Some time ago I deleted a playlist that I created. Another user followed/subscribed to my playlist and seems to have kept that playlist in his account even after I deleted it. Because a...
  • Extablisment
  • Newbie
  • 20779 Views
  • 7 replies
  • 0 likes
  • 20779 Views
  • 7 replies
  • 0 likes

Changing country/card details

I am trying to change my country on my account so that i can change my card details but my account wont let me change the county and when i try to change the card its keeps saying add expiry date which o have done. I need help as my account will be c...

  • Newbie
  • I am trying to change my country on my account so that i can change my card details but my account wont let me change the county and when i try to change the card its keeps saying add expiry date whi...
  • osornios
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Help My giftcard pincode is not working

Hello, I just bought a giftcard for spotify, but when I want to enter the pincode I get the respons that the premiumcode is not correct. I checked it a thousand times, but the numbers I put in are correct.Also the giftcard has been bought in the same...

  • Newbie
  • Hello,   I just bought a giftcard for spotify, but when I want to enter the pincode I get the respons that the premiumcode is not correct. I checked it a thousand times, but the numbers I...
  • osornios
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Expiratuon date for premium sign up

I was trying to get signed up from the premium but when I was putting my card info it kept telling to enter the expiration month. I did and did it they way they wanted but kept telling me the same thing, please help

  • Newbie
  • I was trying to get signed up from the premium but when I was putting my card info it kept telling to enter the expiration month. I did and did it they way they wanted but kept telling me the same th...
  • osornios
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Two accounts but one doesn't show up

My problem is this: I have linked my facebook account and an account I made before I got facebook with the same email address. Occassionally, when I can't log into the facebook account with this email it redirects me to the old account. I want to clo...

  • Newbie
  • My problem is this: I have linked my facebook account and an account I made before I got facebook with the same email address. Occassionally, when I can't log into the facebook account with this emai...
  • osornios
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Issues with gift cards

Hello guys,I dont know what to do about it! I had a test month for a premium acc. from january to february, then I paid 3 gift cards - each 10€.From february to march (yesterday) I had a premium account that was paid by my first giftcard.Now I am sud...

  • Newbie
  • Hello guys, I dont know what to do about it!  I had a test month for a premium acc. from january to february, then I paid 3 gift cards - each 10€. From february to march (yesterday) I had a p...
  • osornios
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Username/Account Erased!?

I have only ever logged into my account through facebook. Now i'm getting a message everytime i try login that says: You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, please log in with your Spotify ...

  • Newbie
  • I have only ever logged into my account through facebook. Now i'm getting a message everytime i try login that says:   You do not have a Spotify account connected to your Facebook account. If ...
  • osornios
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

Premiun

Hola pago premiun y la musica se reproduce de forma aleatoria, por qué. Qué tengo que hacer? Gracias

  • Casual Listener
  • Hola pago premiun y la musica se reproduce de forma aleatoria, por qué. Qué tengo que hacer? Gracias
  • osornios
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Tenía cuenta premium con un correo y me cambié a familiar premium pero al parecer está registrado con otro correo y me aplicaron los 2 cobros que puedo hacer para que me reembolsen el de la cuenta premium que no uso

  • Newbie
  • Tenía cuenta premium con un correo y me cambié a familiar premium pero al parecer está registrado con otro correo y me aplicaron los 2 cobros que puedo hacer para que me reembolsen el de la cuenta pr...
  • osornios
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Charged twice

I switched my account from premium to family now I've been charged twice. Please contact me ********@gmail.com

  • Newbie
  • I switched my account from premium to family now I've been charged twice. Please contact me ********@gmail.com
  • osornios
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
  • 147 Views
  • 1 replies
  • 0 likes

spotify account of previous phone user still opening

Hi! I'm using my hubby's old phone. We maintain different spotify premium accounts however I can't log into my account. I have deleted and reinstalled the spotify app several times but everytime I sign-in, it always says wrong username/email but when...

  • Newbie
  • Hi! I'm using my hubby's old phone. We maintain different spotify premium accounts however I can't log into my account. I have deleted and reinstalled the spotify app several times but everytime...
  • osornios
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Login
  • 240 Views
  • 1 replies
  • 0 likes

Spotify out of the country

I left the country and ever since haven't been able to log onto my Spotify account since then. It's been five months now that I haven't been able to login into my Spotify. Spotify tells me my account isn't recognizable, but then when I try creating a...

  • Newbie
  • I left the country and ever since haven't been able to log onto my Spotify account since then. It's been five months now that I haven't been able to login into my Spotify. Spotify tells me my account...
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 169 Views
  • 1 replies
  • 0 likes

Lost Spotify and email password

I can currently only log into my Spotify account through Facebook. I don't want to log in through fb anymore, but the problem is I can't remember my Spotify password, and I can't have them send it to my email address because I forgot the email addres...

  • Regular
  • I can currently only log into my Spotify account through Facebook. I don't want to log in through fb anymore, but the problem is I can't remember my Spotify password, and I can't have them send it to...
  • osornios
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Can't log in via Facebook

Hi all, I have a second £4.99/month account that I can't log in to via Facebook. When I open Spotify on my desktop and try, my browser opens briefly, then closes and Spotify shows error code 3: username/password incorrect. When I try logging in via F...

  • Visitor
  • Hi all,   I have a second £4.99/month account that I can't log in to via Facebook. When I open Spotify on my desktop and try, my browser opens briefly, then closes and Spotify shows error code...
  • osornios
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add family members

Hi,I purchased a year's subscription of Premium for Family but I don't have the option to add my family.When I select "Premium for Family" in my account it just takes me to the subscription page.I have paid for it and received my receipt and my accou...

  • Newbie
  • Hi, I purchased a year's subscription of Premium for Family but I don't have the option to add my family. When I select "Premium for Family" in my account it just takes me to the subscription pag...
  • ZullyB
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes