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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14913 Views

7 replies

11 likes

Security
  • 14913 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554884 Views

991 replies

116 likes

Account
  • 554884 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131276 Views

74 replies

12 likes

Account
Login
Premium
  • 131276 Views
  • 74 replies
  • 12 likes

Superuser Contribution No puedo unirme a mi propia suscripción

Hola llevo pagando una suscripción familiar para 3 por más de medio año y yo siendo la titular de la suscripción nunca he podido vincular mi cuenta a premium, sin embargo mis 2 hijos si ha podido vincular las suyas a la suscripción.Me podrían ayudar ...

Casual Listener

Hola llevo pagando una suscripción familiar para 3 por más de medio año y yo siendo la titular de la suscripción nunca he podido vincular mi cuenta a premium, sin embargo mis 2 hijos si ha podid...

MonikaG1

Casual Listener

353 Views

2 replies

0 likes

  • 353 Views
  • 2 replies
  • 0 likes

nevermind

nevermind

Newbie

nevermind

Bittencourt

Spotify Star

225 Views

1 replies

0 likes

Account
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! All playlists and saved music suddenly disappeared

Hi, I logged into my account to find that all my saved music and playlists had gone. Nothing else has changed, I still have spotify premium and remembers what I have been listening to as the "Your Daily Mix" is still up to date. I put a lot of time i...

Casual Listener

Hi,   I logged into my account to find that all my saved music and playlists had gone. Nothing else has changed, I still have spotify premium and remembers what I have been listening to as the...

KatesHere

Community Legend

2108 Views

7 replies

0 likes

  • 2108 Views
  • 7 replies
  • 0 likes

Free trial offline not working

I've just signed up for the free trial and I want to listen to my songs offline but it dosen't seem to be working, does anyone know how to fix this?

Newbie

I've just signed up for the free trial and I want to listen to my songs offline but it dosen't seem to be working, does anyone know how to fix this?

franicolee_

Newbie

2607 Views

3 replies

0 likes

Account
Free
Premium
  • 2607 Views
  • 3 replies
  • 0 likes

i can't log in

Hi I have a problem logging inI've deleted and started a fresh app changed my password just says I've already registered an account with this email what am I paying for it's been a month like this

Newbie

Hi I have a problem logging in I've deleted and started a fresh app changed my password just says I've already registered an account with this email what am I paying for it's been a month like this

Maxim

Spotify Star

364 Views

1 replies

0 likes

Login
  • 364 Views
  • 1 replies
  • 0 likes

Error 404

Just purchased premium but can't log in to Spotify keep getting error 404

Casual Listener

Just purchased premium but can't log in to Spotify keep getting error 404

user-removed

Not applicable

340 Views

1 replies

0 likes

Login
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Facebook email

Hi everyone! I have created my Spotify account through Facebook. Indeed reported on my account details there is my old Facebook email. The problem is that I do not have access to that email from ages, indeed also on my Facebook profile is reported an...

Casual Listener

Hi everyone! I have created my Spotify account through Facebook.  Indeed reported on my account details there is my old Facebook email.  The problem is that I do not have access to that e...

Fedwild23

Casual Listener

398 Views

2 replies

0 likes

  • 398 Views
  • 2 replies
  • 0 likes

¿Cómo puedo confirmar las direcciones de mi plan familiar Premium?

Hola, Acabo de recibir tres correos seguidos en donde Spotify me solicita una actualización de mi suscripción al plan familiar y cada correo es para decir que no pudieron verificar la dirección del familia que invité. Me dicen que les pidieron a c/u ...

Casual Listener

Hola, Acabo de recibir tres correos seguidos en donde Spotify me solicita una actualización de mi suscripción al plan familiar y cada correo es para decir que no pudieron verificar la dirección del f...

Aldopina

Newbie

8678 Views

9 replies

1 likes

Premium
  • 8678 Views
  • 9 replies
  • 1 likes

I got an email from spotify about the Ad Beta testing.

Hey, I got this email from Spotify a couple of days ago about being selected to be a part of the beta testing for the new ad platform. I would definitely like to be a part of this and get started. Can anyone from Spotify help me out here?

Regular

Hey,   I got this email from Spotify a couple of days ago about being selected to be a part of the beta testing for the new ad platform. I would definitely like to be a part of this and g...

Maxim

Spotify Star

527 Views

1 replies

0 likes

Account
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution facebook account disabled still being charged for spotify

I have my spotiy account signed in through facebook, where my account has been disabled and I cannot sighn into it.I am still being charged for an account i cannot sign into or use!how do i stop my payments????

Newbie

I have my spotiy account signed in through facebook, where my account has been disabled and I cannot sighn into it. I am still being charged for an account i cannot sign into or use! how do i stop ...

MonicaM_Bogota

Roadie

568 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
  • 568 Views
  • 1 replies
  • 0 likes

it's ok

Eu ja consegui resolver o problema. 

Newbie

Eu ja consegui resolver o problema. 

Bittencourt

Spotify Star

337 Views

1 replies

0 likes

Account
Premium
  • 337 Views
  • 1 replies
  • 0 likes

All my music is gone

Hi there,My Spotify subscription was expired and got deleted. I was told by my phone company provider that if I purchased a new subscription that all my music would still be there and come back. Now I've purchased a new subscription and all of my son...

Newbie

Hi there, My Spotify subscription was expired and got deleted. I was told by my phone company provider that if I purchased a new subscription that all my music would still be there and come back. ...

osornios

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Premium Login

Hi allI've been trying to log into my PREMIUM ACCOUNT from a new device and it is telling me I've been out of the country for more than 14 days (which I haven't). Why the **bleep** can't I get hold of someone to talk to help me resolve this over the ...

Newbie

Hi all I've been trying to log into my PREMIUM ACCOUNT from a new device and it is telling me I've been out of the country for more than 14 days (which I haven't). Why the **bleep** can't I get ho...

osornios

Spotify Star

69278 Views

1 replies

11 likes

  • 69278 Views
  • 1 replies
  • 11 likes

Auto Play

I have de-activated the Auto-Play-Option (which plays similar music automaticaly after an Album ends) , but nevertheless Spotify goes on and plays unwished tracks. How can I stop that? (I have a premium account). Possibly I wouldn't feel myself distu...

Newbie

I have de-activated the Auto-Play-Option (which plays similar music automaticaly after an Album ends) , but nevertheless Spotify goes on and plays unwished tracks. How can I stop that? (I have a prem...

osornios

Spotify Star

510 Views

1 replies

0 likes

Other
  • 510 Views
  • 1 replies
  • 0 likes

Password Issue

I've recently had my spotify hacked and I want to change my password. My account is linked to my facebook account but the passwords are different for each account and when I've tried to change my password on facebook it doesn't change my spotify one....

Newbie

I've recently had my spotify hacked and I want to change my password. My account is linked to my facebook account but the passwords are different for each account and when I've tried to change my pas...

osornios

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Trouble logging into premium account

I got a new phone and I cannot login to my premium account that I pay for through apple. It tells me to login through Facebook but my music/playlists aren't there and it tells me I have the free subscription when I pay for premium subscription. I nee...

Newbie

I got a new phone and I cannot login to my premium account that I pay for through apple. It tells me to login through Facebook but my music/playlists aren't there and it tells me I have the free subs...

osornios

Spotify Star

395 Views

1 replies

0 likes

Account
Login
Premium
  • 395 Views
  • 1 replies
  • 0 likes

Is it worth upgrading to Premium?

Hi all ..... I have been on Spotify Unlimited for some time now and pay £4.99 a month. I am considering upgrading to Premium at £9.99 a month as I am hearing that you get better sound quality and I can use it on my iPad, among other benefits.Is there...

Casual Listener

Hi all .....  I have been on Spotify Unlimited for some time now and pay £4.99 a month.  I am considering upgrading to Premium at £9.99 a month as I am hearing that you get better sound qua...

osornios

Spotify Star

1177 Views

1 replies

0 likes

  • 1177 Views
  • 1 replies
  • 0 likes

No longer have access to email

Hi I no longer have access to my email that I used to make my Spotify account and was wondering if there was any way that I could change it?

Newbie

Hi I no longer have access to my email that I used to make my Spotify account and was wondering if there was any way that I could change it?

osornios

Spotify Star

688 Views

1 replies

0 likes

Account
  • 688 Views
  • 1 replies
  • 0 likes

Solved!! New Phone, cannot open app

Is there anyway to open my existing account on my new phone? I have logged out and deleted the app from my old phone but I am still getting the 404 (temporary login error). Also I am not able to connect to facebook because of another error. I pay for...

Newbie

Is there anyway to open my existing account on my new phone? I have logged out and deleted the app from my old phone but I am still getting the 404 (temporary login error).   Also I am not able ...

osornios

Spotify Star

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Solved!! Facebook linked to new account, can't access old one

Hey there, I just wanted to create a new account, and transfer my old playlists over. problem is, I linked it to my facebook acount, and now it won't let me log in into my old one. Just tells me my account number is 1146574121 instead of my usual nam...

Newbie

Hey there,  I just wanted to create a new account, and transfer my old playlists over. problem is, I linked it to my facebook acount, and now it won't let me log in into my old one.  Just...

osornios

Spotify Star

508 Views

1 replies

0 likes

Account
  • 508 Views
  • 1 replies
  • 0 likes