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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290884 Views

529 replies

34 likes

Account
Free
  • 290884 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13678 Views

6 replies

11 likes

Security
  • 13678 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541108 Views

990 replies

115 likes

Account
  • 541108 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129659 Views

74 replies

12 likes

Account
Login
Premium
  • 129659 Views
  • 74 replies
  • 12 likes

Solved!! Security issue with unauthorized user gaining access to my account

I have a premium account. I'm not sure how, but some random user has gained access to my account and their playlists keep showing up. Also if we are both streaming at the same time it becomes a back and forth battle of me trying to disable their devi...

Visitor

I have a premium account. I'm not sure how, but some random user has gained access to my account and their playlists keep showing up. Also if we are both streaming at the same time it becomes a back ...

msocma

Newbie

2883 Views

3 replies

0 likes

Security
  • 2883 Views
  • 3 replies
  • 0 likes

Zahlungsanbieter scheint einen schlechten Tag zu haben

Habe gerade versucht, Spotify Premium für Studenten mit Klarna als Zahlungsmethode zu bestellen. Dabei habe ich die folgende Fehlermeldung bekommen: "Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die...

Casual Listener

Habe gerade versucht, Spotify Premium für Studenten mit Klarna als Zahlungsmethode zu bestellen. Dabei habe ich die folgende Fehlermeldung bekommen: "Ups, Deine Karte oder Dein Zahlungsanbieter sche...

Maxim

Spotify Star

1191 Views

5 replies

0 likes

  • 1191 Views
  • 5 replies
  • 0 likes

Solved!! Seafarer

Hi! I'm a seafarer and my premium subscription has ended. Is it possible for my family back home to pay for my premium subscription? I can't do it because I'm working onboard and I don't stay in one place for too long. Thanks and more power!

Visitor

Hi! I'm a seafarer and my premium subscription has ended. Is it possible for my family back home to pay for my premium subscription? I can't do it because I'm working onboard and I don't stay in one ...

user-removed

Not applicable

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Don't know what email I used on the account

I am trying to log in my account on PS4. I do not remember my password. I also do not know the email address on the account. I believe it is an old work email. I pay for this service and would like help changing the email on the account. Please help!...

Newbie

I am trying to log in my account on PS4. I do not remember my password. I also do not know the email address on the account. I believe it is an old work email. I pay for this service and would like h...

user-removed

Not applicable

894 Views

1 replies

0 likes

  • 894 Views
  • 1 replies
  • 0 likes

Cancelling my account

I do not remember when I signed up to Spotify or with what account and email so can therefore not access it. I would now like to cancel it because I am paying for a service which is £9.99 a month which I do not use. However I can not access the accou...

Newbie

I do not remember when I signed up to Spotify or with what account and email so can therefore not access it. I would now like to cancel it because I am paying for a service which is £9.99 a month whi...

user-removed

Not applicable

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Being disconnected by another device on MY account

I was listening one day when my music suddenly stopped and saw an iphone user disconnected me. So I played my music again and same thing. Went to my account and in the 'family' section there was a strange name/email, so I removed it -- I share my acc...

Visitor

I was listening one day when my music suddenly stopped and saw an iphone user disconnected me. So I played my music again and same thing. Went to my account and in the 'family' section there was a st...

user-removed

Not applicable

1502 Views

1 replies

0 likes

Account
Other
Premium
Security
  • 1502 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice per month

You guys have charged both mine and my husbands account twice each. Mine was twice on the first then his was twice on the 15th.

Newbie

You guys have charged both mine and my husbands account twice each. Mine was twice on the first then his was twice on the 15th.

user-removed

Not applicable

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Question

I recently deactivated my Facebook and made a new Spotify account. (my previous account was attached to my Facebook) I had Spotify Premium..I'm wondering if I'll still be charged monthly from that account? I'd like to have Premium on my new account, ...

Newbie

I recently deactivated my Facebook and made a new Spotify account. (my previous account was attached to my Facebook) I had Spotify Premium..I'm wondering if I'll still be charged monthly from that ac...

user-removed

Not applicable

159 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium for Starbucks

I receive free Spotify premium for partners through Starbucks, but noticed earlier this week that my account settings went from being premium to the free subscription. Is there a reason for this or a way to fix it?

Newbie

I receive free Spotify premium for partners through Starbucks, but noticed earlier this week that my account settings went from being premium to the free subscription. Is there a reason for this or a...

user-removed

Not applicable

456 Views

1 replies

0 likes

Premium
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Doesn't Recognize Premium

I downloaded the Spotify application after getting a new hard drive. After I sign in, the application doesn't recognize the fact that I have a Premium account. What can I do? Btw here's proof:

Music Fan

I downloaded the Spotify application after getting a new hard drive. After I sign in, the application doesn't recognize the fact that I have a Premium account. What can I do?   Btw he...

limonwithchile

Music Fan

1158 Views

2 replies

0 likes

Premium
  • 1158 Views
  • 2 replies
  • 0 likes

Assinatura paga porem pausada

Minha assinatura foi paga a quase um mês, porem com dois dias de atraso e mesmo paga ela foi pausada, o que eu faço?

Newbie

Minha assinatura foi paga a quase um mês, porem com dois dias de atraso e mesmo paga ela foi pausada, o que eu faço?

Amancio01

Newbie

842 Views

2 replies

0 likes

  • 842 Views
  • 2 replies
  • 0 likes

Assinatura premium

Fiz a assinatura premium pelo aplicativo no celular, mas quando tento acessar pelo PC, não consigo pois o site me informa que tenho uma conta vinculada ao facebook. Quando eu acesso essa conta, não aparece minha assinatura premium e não há nenhuma da...

Newbie

Fiz a assinatura premium pelo aplicativo no celular, mas quando tento acessar pelo PC, não consigo pois o site me informa que tenho uma conta vinculada ao facebook. Quando eu acesso essa conta, não a...

Bittencourt

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Cancel Premium - what happens to downloaded songs?

Hi guys, I'd like to know if I end my premium subscription (but keep my free account), will I still be able to listen to my downloaded music offline as long as I login at least once every 30 days? Thanks.

Visitor

Hi guys, I'd like to know if I end my premium subscription (but keep my free account), will I still be able to listen to my downloaded music offline as long as I login at least once every 30 days? Th...

Pickles131

Newbie

81413 Views

6 replies

0 likes

Subscription
  • 81413 Views
  • 6 replies
  • 0 likes

Solved!! I've cancelled subscription, but am still being charged

Hi,I cancelled my subscription a while ago since I'm no longer listening to Spotify offline. Today I realised I'm still being charged each month, though. I logged on to Spotify and my Subscription page says "You're currently Spotify Free." And there'...

Casual Listener

Hi, I cancelled my subscription a while ago since I'm no longer listening to Spotify offline. Today I realised I'm still being charged each month, though. I logged on to Spotify and my Sub...

plondke

Newbie

964 Views

3 replies

0 likes

  • 964 Views
  • 3 replies
  • 0 likes

Premium trial I didn't sign up for

I opened Spotify today after having used it earlier and it now says I am "using premium." I did not purchase premium and did not sign up for a trial of it and I don't want it. There is no option to cancel my trial under account subscriptions. How do ...

Visitor

I opened Spotify today after having used it earlier and it now says I am "using premium." I did not purchase premium and did not sign up for a trial of it and I don't want it. There is no option to c...

kelseyb97

Newbie

1581 Views

3 replies

0 likes

  • 1581 Views
  • 3 replies
  • 0 likes

Delete or remove button

Please make a delete or remove button for Playlist.... Artists.... Songs.... Stations.... Etc. My kids have put a bunch of music on my account that I dont like and don't want it on my account seeing as it keeps bringing up others longs like it for me...

Casual Listener

Please make a delete or remove button for Playlist.... Artists.... Songs.... Stations.... Etc. My kids have put a bunch of music on my account that I dont like and don't want it on my account seeing ...

Wandah1976

Casual Listener

912 Views

2 replies

0 likes

Other
Premium
  • 912 Views
  • 2 replies
  • 0 likes

Couldn't change my country

Hello,I registered my account long ago and now, when I moved to Malta, I can't change my country, because there is only 1 option = UK. I tried to upgrade my account to Premium, but I can't because my credit card from Malta and my account linked to UK...

Newbie

Hello, I registered my account long ago and now, when I moved to Malta, I can't change my country, because there is only 1 option = UK.  I tried to upgrade my account to Premium, but I can't...

marcel11223

Music Fan

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Missing Playlist

I am missing a playlist and have no idea when it went missing. It isn't one that I listen to a lot but did have quite a few subscribers. It is not showing up on the account overview page where you can recover your playlists. I've checked through the ...

Casual Listener

I am missing a playlist and have no idea when it went missing. It isn't one that I listen to a lot but did have quite a few subscribers.  It is not showing up on the account overview page where ...

Nic0_

Roadie

290 Views

1 replies

0 likes

Account
Other
Premium
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Profile picture

Hello guys. My problem, as the title say, is that i wanted to change my spotify profile picture (via windows official app) but when i go to my profile and click on " modify " on the profile picture, it does not work. I can't open the profile picture ...

Casual Listener

Hello guys.   My problem, as the title say, is that i wanted to change my spotify profile picture (via windows official app) but when i go to my profile and click on " modify " on the profile ...

Maxim

Spotify Star

10950 Views

3 replies

0 likes

  • 10950 Views
  • 3 replies
  • 0 likes